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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.61 (2119 reviews)

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4.52

Based on 2,119 reviews, last reviewed 7th Feb 2026

1500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The app is superb. The app is superb. No issues with it. Also the bank called me in Covid to check everything was OK and ask if I needed any assistance. Thought that ... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

NatWest: Where Digital First Means Customer Last I’ve been a long-standing NatWest customer, and this has been the worst banking experience I can remember. After my father passed away in December, I ... Read more Reviewed on: 7th February 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2119)

NatWest: Where Digital First Means Customer Last

I’ve been a long-standing NatWest customer, and this has been the worst banking experience I can remember. After my father passed away in December, I needed to remove him from our joint account and add my partner instead. This account runs all our household bills. I was explicitly told in branch that once my father was removed, I would be able to add someone else. That turned out to be completely untrue. What followed was weeks of circular, exhausting bureaucracy: The app repeatedly refused to add my partner, with vague messages saying he “couldn’t be added to this type of account” Chat agents admitted the process is “fully digital” and that no one can see why it fails Telephone banking told me they can’t help because it’s digital Branch staff told me they can’t help and to use the digital chat Digital chat told me to go to branch or try something else No one could explain eligibility criteria No one could override the system No one could take ownership As a workaround, my partner opened his own NatWest account. He was approved immediately. I then tried again to add him to the exact same account type I had just switched mine to. Rejected again. I even removed the overdraft and downgraded the account type in case that was the issue. Still rejected. Still no explanation. Still no human able to help. At multiple points I was told, effectively, “the system has decided” and that was the end of the conversation. Let me be clear: This is not a credit issue. This is not an eligibility issue. This is a broken process, and NatWest has removed every human pathway that could resolve it. What’s most alarming isn’t the technical failure, it’s the cultural one. NatWest has built systems that: Can’t explain their own decisions Can’t be overridden Can’t be interrogated And leave loyal customers stuck in endless loops with no accountability When something goes wrong, there is no one empowered to fix it. Being “digital-first” should mean faster, clearer, easier. At NatWest, it now means faceless, inflexible, and impossible. If you value being able to speak to someone, get clear answers, or resolve non-standard life events like bereavement, I would strongly suggest reconsidering who you bank with. I never wanted to move banks. NatWest is forcing the issue. I am still awaiting a clear explanation and resolution. Reviewed on: 7th February 2026

The app is superb.

The app is superb. No issues with it. Also the bank called me in Covid to check everything was OK and ask if I needed any assistance. Thought that was a nice touch. Reviewed on: 28th January 2026

Good service overall

App not intuitive to use but good service and no problems Reviewed on: 28th January 2026

Nat west the peoples bank

Always got your back, great customer service, excellent range of products and great rates Reviewed on: 23rd January 2026

Decent all rounder, customer service quick to resolv...

Decent all rounder, customer service quick to resolve any issues. Reviewed on: 23rd January 2026

Excellent

I have been with NatWest for a long time, never had any issues and always great service when needed! Reviewed on: 23rd January 2026

New banking

Recently changed to new bank account after over twenty years with my previous bank. I was tempted by the £175 to change banks but found the change seamless as Nat West took all my Direct debits and Standing orders over and it had worked well. All payments were paid on due dates. I also have notifications on this account when I send or receive money which I find beneficial. I wish I had done it sooner! Reviewed on: 23rd January 2026

Excellent transfer from HSBC to NatWest.

Excellent transfer from HSBC to NatWest. Smooth and seamless. Much better account that is suited to my needs. Everything easy to navigate and lots more information online than my previous bank. I so glad I switched. Cora is great and has given the correct information if I have had a query or has directed me to someone that can resolve my issue. Thoroughly impressed with the service I have received so far. Reviewed on: 23rd January 2026

Good range of products

No issues, good range of products at good rates. Easy and helpful to use app and website. Reviewed on: 22nd January 2026

My NatWest banking experience.

I've banked with NatWest for around 20 years and have so far had mostly good experiences. On the odd occasion i have had to go into a branch the staff have always been polite and helpful. Reviewed on: 22nd January 2026

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