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NatWest Basic Account Reviews

Ratings based on 353 reviews Last review 2 days ago

NatWest Basic Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Basic Account reviews to find out what life as a NatWest customer is really like. And remember, if you...

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NatWest Basic Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Basic Account reviews to find out what life as a NatWest customer is really like. And remember, if you are a NatWest customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of NatWest Basic Account reviews. Together, we can make financial services work better for everyone.

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Your Basic Account Reviews (353)

21st May 2018

Do not trust Natwest

Charges applied to my account even though I went in to store as was told I had enough funds. I had over 400.00 in my savings with them to which they can see and still charged me £70.00 and was told I should 've in charge of my funds better . Also had ...

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Charges applied to my account even though I went in to store as was told I had enough funds. I had over 400.00 in my savings with them to which they can see and still charged me £70.00 and was told I should 've in charge of my funds better . Also had me one the phone for 1hr and 30 mins to be told this .
Also changed standing order to 26th for rent had it taken out on the 26th and the 28th original date . And have been charged again another £70.00 even though it was banks mistake and standing order still not changed . Wouldn't trust this bank APPALING service and only interested in how much money they can get from you. BAD SERVICE IN STORE AND ON PHONE . APP DOWN FOR 14 DAY.

27th April 2018

Daylight robbery

Scrap overdraft charges! and let people not have any overdraft if they so wish. It's totally wrong what NatWest and other banks do regarding overdrafts, just all out for themselves. Couldn't care less about people who have to struggle on a budget.

4th April 2018

Not great service

I had my card stolen and cancelled it right away except the thief was still able to spend £80 contactlessly which I couldn’t get back. ...

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I had my card stolen and cancelled it right away except the thief was still able to spend £80 contactlessly which I couldn’t get back.
Another time I called customer service to ask them if I could complete an action in the branch before going all the way there which I was told I could, but when I got there was informed I couldn’t and that the customer care ‘don’t know what they’re talking about’...

4th April 2018

Average

Had an account with NatWest for years and although didn't have any major issues with them, there was nothing that stood out as being excellent. Was very average service I received. Whereas santander have been excellent in many ways.

10th February 2018

Good app, no interest

We chose our bank based on the usability of its interfaces. Natwest has a solid, easy to use app. No interest on current accounts (unlike Santander where I was before) but guess that's fairly standard nowadays!

10th February 2018

average feelings towards natwest because they dont seem to reward longstanding customers

the natwest rewards was very good at first but then some main retailers must have withdrew and now there is little chance of earning rewards, also i can't do the 2% cashback because i have prepayment meters for gas and electric

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