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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.61 (2102 reviews)

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4.51

Based on 2,102 reviews, last reviewed 4th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

1

Account Disappeared Left Without Access or Explanation My current account suddenly vanished from the NatWest app right after I transferred money to another bank account in my own name. No warning, no messa... Read more Reviewed on: 4th November 2025

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2102)

Account Disappeared Left Without Access or Explanation

My current account suddenly vanished from the NatWest app right after I transferred money to another bank account in my own name. No warning, no message, and no explanation. When I called customer service, I was told they “can’t help” and that someone will contact me within 24 hours. The fraud team were polite but also powerless to do anything. So I’m left overnight without access to my own funds, not knowing what’s going on. In 2025, this level of customer service is unacceptable. If an account is restricted, an automated message should be sent instantly explaining why. There should be a clear and immediate way to verify your identity and resolve it — not an anxious 24-hour wait with no answers. This has caused unnecessary financial stress and genuine anxiety. It’s astonishing that a major UK bank can still operate with systems this outdated and indifferent to customers. Do not use NatWest if you value reliable access to your own money. Reviewed on: 4th November 2025

Brilliant and well easy to use easy to understand...

Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

good customer service...

Update to date with their app good customer service easy to deal with the account brilliant Bank all on all Reviewed on: 13th June 2025

Reliable

Reliable and secure very easy to get financial advice you understand Reviewed on: 9th June 2025

Good very good best and wonderful.

Good very good best and wonderful. Reviewed on: 26th April 2025

Card cloned at ATM and rectified same day

we had our debit card cloned from a ATM and Natwest had it all sorted and our account balance restored within the same day. The app is great, lets you know instantly if your account has received a transaction.. you can review it before it automatically gets taken out.... great piece of mind Reviewed on: 21st April 2025

Loving the rooster cards for my kids!

Loving the rooster cards for my kids! A great way to track chores and give them pocket money Reviewed on: 21st April 2025

Still have a high street presence

Still have a high street presence Reviewed on: 15th April 2025

They do everything I need as a student

They do everything I need as a student Reviewed on: 12th April 2025

Unbelievable.

Unbelievable. Been with them for years. Would never change. Reviewed on: 11th April 2025

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