NatWest Basic Account Reviews

Ratings based on 482 reviews Last review 1 week ago

NatWest Basic Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Basic Account reviews to find out what life as a NatWest customer is really like. And remember, if you...

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NatWest Basic Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Basic Account reviews to find out what life as a NatWest customer is really like. And remember, if you are a NatWest customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of NatWest Basic Account reviews. Together, we can make financial services work better for everyone.

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Your Basic Account Reviews (482)

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9th June 2019

Not good if you get into financial difficulties

I had a bank account and loan with NatWest many years ago. I got into financial difficulties and did struggle to keep up the payments. NatWest continued to take payments from the account which did not have enough money in it at the time. Then charged...

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I had a bank account and loan with NatWest many years ago. I got into financial difficulties and did struggle to keep up the payments. NatWest continued to take payments from the account which did not have enough money in it at the time. Then charged me interest because the payments were not met causing the account to go further and further into debt.

sheena57@tesco.net's avatarsheena57@tesco.netLevel 1
(0)
3rd June 2019

10 years of problems

From 16-18 i had an account with natwest. I opened a TSB account at 18 and stopped using my natwest one. I was knocked back for a couple of car finances, wondering why i began a search. I found that i owed natwest nearly £3000. Not having a clue why, ...

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From 16-18 i had an account with natwest. I opened a TSB account at 18 and stopped using my natwest one. I was knocked back for a couple of car finances, wondering why i began a search. I found that i owed natwest nearly £3000. Not having a clue why, i contacted them. I had a bounced DD fee from the transition period to TSB, which i had been totslly unaware of, no contact at all! This had been building and building over the years and they now want £3000. I'm currently in the process if paying it off, but can't even get a mortgage until it's all over and done with. Avoid at all costs! Use ANY other bank. Keep your cash under your pillow, use loan sharks, its safer.

Geordielad's avatarGeordieladLevel 1
(0)
15th April 2019

Straightforward NatWest Review/Comparison

Being an octagenarian technophobe I appreciate being 'nursemaided' through the on-line switch process last January. Moreover, mercifully, setting up and using the app proved to be a doddle. I especially like the fact that, unlike Lloyds Bank, whom I...

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Being an octagenarian technophobe I appreciate being 'nursemaided' through the on-line switch process last January. Moreover, mercifully, setting up and using the app proved to be a doddle. I especially like the fact that, unlike Lloyds Bank, whom I dumped after over fifty years' custom (though that was about six years ago), NatWest don't automatically address me by my first name (over-familiar) but take the trouble to ASK how I wish to be called; furthermore, NatWest eschews being'matey' - irritating in the extreme - by enquiring of a completely stranger about the state of my health; none of your business thank you very much, stick to purpose please. They do. Well done

Mr David Hughes's avatarMr David HughesLevel 1
(0)
15th April 2019

Straightforward NatWest Review/Comparison

Being an octagenarian technophobe, I particularly appreciate having been 'nursemaided' through the on -line switch process when I signed up with them in January this year. Also, despite aforementioned tech fears, their app is very simple to use....

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Being an octagenarian technophobe, I particularly appreciate having been 'nursemaided' through the on -line switch process when I signed up with them in January this year. Also, despite aforementioned tech fears, their app is very simple to use. However, what I like most of all about them when I call Customer Services is that they unfailingly take the professional courtesy to ASK whether or not it's alright to use my first name. Being unapologetically 'old school' I always thank them and request that they address me by my surname. About six years ago I left Lloyds Bank after nearly half a century's custom for a number of reasons but the thing that powerfully decided me to dump them was that, without exception, they a-u-t-o-m-a-t-i-c-a-l-l-y assumed that it was ok to immediately call me by my first name. No it most definitely is not! It's ove-rfamiliarity and I intensely dislike it. Furthermore, they also
irritated me by often enquiring after my health - none of your business thank you very much. Fine if you're regularly dealing over the counter with your usual teller but absolutely not if, over the phone, you're invariably speaking to a complete stranger - far too matey in my oponion. Well done to NatWest in this double connection for avoiding that sort of approach. As the saying has it, "Little things mean a lot":

They do.

Mr David Hughes's avatarMr David HughesLevel 1
(0)
8th February 2019

Excellent banking Sevice & Customer service

Natwest is always looking to make online banking easier. We have regular changes and updates to improve the service online. These changes occur through feedback from their customers. Their customer service operators are a pleasure to deal with. They...

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Natwest is always looking to make online banking easier. We have regular changes and updates to improve the service online. These changes occur through feedback from their customers. Their customer service operators are a pleasure to deal with. They are friendly and helpful. I have not had any issues with this bank. Keep up the great work.

Melinda Wheller's avatarMelinda WhellerLevel 1
(0)
7th February 2019

Great Customer Service

So, about 60 years ago my parents decided to bank with National Westminster Bank, knowing the kind of service they had received during the years, when it came time for me to choose a bank I naturally went with the same one as them. Our Nat West is a...

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So, about 60 years ago my parents decided to bank with National Westminster Bank, knowing the kind of service they had received during the years, when it came time for me to choose a bank I naturally went with the same one as them. Our Nat West is a local bank and whenever we go in we are greeted with a friendly smile and a greeting of " Can we help at all today" Over the years the staff have come to know the accounts that we have and if anything new comes up they always let us know, especially if it is to our benefit. Colleagues have told me they switch banks often, mostly to gain a few pounds which they are enticed in with, but the few pounds is not the same as the peace of mind I get with my very personal bankers.

Jacqui Holmes's avatarJacqui HolmesLevel 1
(0)
6th February 2019

BEST MOBILE APP EVER

I love the mobile app! It is really user friendly and the message us section of the app is fantastic! NatWest have truly put the customer at the heart of what they do and thought about what customers actually want! I am extremely happy! Well done NatWest

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I love the mobile app! It is really user friendly and the message us section of the app is fantastic! NatWest have truly put the customer at the heart of what they do and thought about what customers actually want! I am extremely happy! Well done NatWest

Emma's avatarEmmaLevel 1
(0)

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