NatWest Basic Account Reviews

Long-standing customer

I have been with this bank since I opened my first account in 1959 with the Westminster Bank. I have never had any reason to change.

Wendy BellisLevel 1

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OK with no frills.

As with most banks, it operates reasonably well without any benefits to long standing customers.

John DyeLevel 1

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Long waiting times

Despite the long waiting times they always help you solve things

Fotis VamvoukisLevel 1

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lack of support

Natwest have demonstrated their love of profit at the expense of their loyal customers. They would rather close down local branches that affect many people i.e. Old (one's without internet), small businesses and the general public.

Don StennettLevel 1

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Rubbish experience

Was looking to start a new account with NatWest and transfer 25K to open, however, they could not accommodate as there were no customer service reps available and next appointment was for the following week. If NatWest is doing so well that they can...

Was looking to start a new account with NatWest and transfer 25K to open, however, they could not accommodate as there were no customer service reps available and next appointment was for the following week. If NatWest is doing so well that they can turn away potential new customers and their money, that's fine with me! I was able to open an account with Nationwide same day without any trouble. Goodbye NatWest as I now see you're ranked among the worst banks so I feel I dodged a bullet by going elsewhere.

N. HurdleyLevel 1

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Open all hours

I have been with Nat West for over 40 years. I have never had hassle when I approach for any kind of request, be it mortgage or loan. The Nat West APP is super-p. I am a pensioner., it is so easy to navigate and use. Well done NW.

Trevor BrownLevel 1

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Brilliant Banking!

Been with Natwest since I was 16 and never had any problems whatsoever. Would recommend to anyone!

Oliver CraigLevel 1

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slow

Very poor service and they can not get things done quickly enough and are always messing things up

Sidrah AhmedLevel 1

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Effortless banking

Have never had any problems with NatWest, they proactively picked up and resolved everything without question when my card details were stolen, and there's nothing their iPhone app doesn't do

Tim BrownLevel 1

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current account

I've had a current account with NatWest for years and never had any problems. The rewards for paying household bills by DD are quite good, they give you cashback.

Simon HatfieldLevel 1

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Great customer service

The staff at NatWest are always great. It is the same online

Jim WindowsLevel 1

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Good all rounder

Never any problems with a Natwest Current account. Friendly and helpful service. Always professional.

Rebecca MorganLevel 1

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great bank

been with natwest for nearly 30 years never had any problems love the online chat feature

tammi nuttingLevel 1

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Clear and simple

Good service in every sense. Both online and over the phone.

Marco RussoLevel 1

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Good basic bank account

A no frills bank account that's easy to manage via the NatWest app. There's not a lot to say that's wrong.

Kelly HirstLevel 1

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The perfect bank

Great App, great customer service and great rates for loans.

Stephen John JonesLevel 1

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EXCELLENT CUSTOMER SERVICE

Whenever we have a problem and it isn't very often we can always go to our local customer service team and they rectify the problem.

Jane GortonLevel 1

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Excellent!

Online banking is very fast when needed to transfer money over, also very easy to follow and very fast payments!

Abbey lee-johnsonLevel 1

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Nice people shame about the bank

The people in the branches are, for the most part, really nice. They aren't empowered to do anything more than what the system allows them to but they do it nicely.

Tim BinningtonLevel 1

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Modern banking

App is fantastic, easy day to day banking, natwest always seem to be on the ball with technological advances (apple pay, fingerprint access etc) there are still cumbersome basic issues to be addressed like pending transactions but overall very happy...

App is fantastic, easy day to day banking, natwest always seem to be on the ball with technological advances (apple pay, fingerprint access etc) there are still cumbersome basic issues to be addressed like pending transactions but overall very happy with service

David MosapoorLevel 1

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