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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2138 reviews)

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4.51

Based on 2,138 reviews, last reviewed 23rd Apr 2026

13% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Best account transfer Since transferring from another current account I've found the NatWest app the easiest tool to use for my regular transactions. Plus the small monthly... Read more Reviewed on: 23rd April 2026

Latest lowest rating:

2

Cancelled my account on a serious ground They cancelled my account on a spurious ground and in fact no reason was ever provided. . Their actions. caused me a lot of inconvenience, unnecessar... Read more Reviewed on: 18th April 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2138)

Love the staff in our branch!

We do banking daily in our branch so know the ladies in there quite well, they are super friendly and often ask after our girls and how our holidays have been. We are always greeted with a smile and would never bank anywhere else! Reviewed on: 20th November 2015

Always very helpful

I've been with NatWest for years and the time all my money got stolen through my PayPal being hacked NatWest sorted it out and put the money I had lost back into my account. Very trustworthy, great that you can phone them any time of day. Reviewed on: 20th November 2015

Customer service is poor

I have been with Natwest for several years now and only this year I have began to have problems with Natwest, I have had some missing payments which were eventually investigated months after complaining! The customer service were not interested and transferred me through to the complaints department who couldn't understand English Several times I have had available funds showing on my account which shouldn't have been showing as available and have then went on to cause me to become overdrawn. Reviewed on: 20th November 2015

a fantastic branch

I have been with Natwest for 4 years now and each and every time I have ever had a problem they are quick to solve it. I can get access to my account on a very easy basis and if I ever forget my card I can still get my money by texting myself a code and I then have 3 hours to use it. Its very easy to get appointments with the staff at Natwest and its also very easy to access there services and to open new accounts. So overall a fantastic branch to be with. Always recommend them Reviewed on: 4th November 2015

This is an easy to use account with no fee.

I love my Nat West Bank account. There are branches close to me and the online access is great to use and very secure. So secure I often lock myself out of it. Good customer service all round and no fees. Reviewed on: 2nd November 2015

Simple straight forward banking

Simple, easy to open an account online, excellent Reviewed on: 3rd September 2015

good

no problems at all with this account. Is easy to use and staff are helpful both on the phone and in branch Reviewed on: 28th August 2015

An account that will probably have all the things you will ever need, just don't risk going into the red.

Ever had a 'lite' version of software? then this could be viewed in a similar manner. Think of it as a simple bank account with no frills, so if you won't miss having the likes of a cheque book and won't need the safety net of having an overdraft, this will be an ideal account to have, and as I have found out, it is perfect for my needs, I was even assured by staff that should I need to, I can always apply to upgrade to a more flexible account in the future with a chance of being accepted. Opening up the account was straight forward enough and just needed proof such as a driving licence and proof of address such as a utility bill. The no frills of this account suited me, as it still gave a debit card I could use free of charge in ATMs, I just had to make sure that there was enough cash in my account or else I would be charged some hefty fees if I went overdrawn, but, if you are pretty disciplined with that sort of thing, this should not be a worry, but still needs to be taken into account. All in all, this does most of what other accounts do, and will suit those that are finding it hard to get an account elsewhere because of past credit issues for example. I would highly recommend. Reviewed on: 27th August 2015

Helpful and kind.

My daughter needed a bank account and we went to our local branch and they were very helpful and friendly making it a simple process. They asked my daughter questions that she could answer to help open the account and then gave her all of the information that was needed. It gave her confidence in opening an account and also made her feel grown up doing it. Highly recommended. Reviewed on: 26th August 2015

A simple bank account

I don't often use my bank account as I am a housewife. I needed a bank account that is simple to use and that has some emergency money just in case. This bank account does all those things and the staff in my local branch are very polite and helpful. I would recommend it to people who have no need of paid features or cards. Reviewed on: 25th August 2015

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