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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2138 reviews)

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4.51

Based on 2,138 reviews, last reviewed 23rd Apr 2026

13% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Best account transfer Since transferring from another current account I've found the NatWest app the easiest tool to use for my regular transactions. Plus the small monthly... Read more Reviewed on: 23rd April 2026

Latest lowest rating:

2

Cancelled my account on a serious ground They cancelled my account on a spurious ground and in fact no reason was ever provided. . Their actions. caused me a lot of inconvenience, unnecessar... Read more Reviewed on: 18th April 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2138)

Top Lender

My experience was excellent. I received the money within days. An easy and fast lender that anyone can rely on. Reviewed on: 29th March 2026

Seamless switch over

Switched over from HSBC to NatWest. Seamless transaction and everything taken care of. Great bonus offered and my banking is more tailored to my needs and everything is a doddle. Wish I’d done it sooner. For myself, NatWest has been much more transparent and accommodating, overdraft facility applied and all my banking needs are taken care of. Superb. Reviewed on: 25th March 2026

Superb Stockport staff....

The staff in the Stockport branch are friendly, helpful and professional Reviewed on: 24th March 2026

Very good and easy to use app.

Very good and easy to use app. Good savings rates and good rewards that can be used. Reviewed on: 24th March 2026

Unfair Overdrafts

I've been with natwest for over 10 years with nary an issue - only that they have reduced my overdraft by 10% over the past few years. In a cost of living crisis that feels downright cruel. Reviewed on: 13th March 2026

Frighteningly bad

Extremely poor customer service and frighteningly bad to be made promises which never are fulfilled. Reviewed on: 26th February 2026

Easy to use app, convenient everyday account.

Easy to use app, convenient everyday account. However, customer service can be a hit or miss Reviewed on: 19th February 2026

Very helpful

I have had a very good experience with my Everyday banking with Natwest I have had my account for 21 years Reviewed on: 17th February 2026

Natwest is innovative - making banking easy

As someone who's used most of the UK banks, to me Natwest stands out from the rest in terms of it's innovation and customer care. They really do seem to go the extra mile to be ahead of the other banks with their app and website. They have so many simple and well presented features that make life easier. If you do need to speak to a person they're helpful too and resolve any issues that you have. The only downside I'd say, is that like all big banks, their interest rates for savers aren't the best. Reviewed on: 12th February 2026

NatWest: Where Digital First Means Customer Last

I’ve been a long-standing NatWest customer, and this has been the worst banking experience I can remember. After my father passed away in December, I needed to remove him from our joint account and add my partner instead. This account runs all our household bills. I was explicitly told in branch that once my father was removed, I would be able to add someone else. That turned out to be completely untrue. What followed was weeks of circular, exhausting bureaucracy: The app repeatedly refused to add my partner, with vague messages saying he “couldn’t be added to this type of account” Chat agents admitted the process is “fully digital” and that no one can see why it fails Telephone banking told me they can’t help because it’s digital Branch staff told me they can’t help and to use the digital chat Digital chat told me to go to branch or try something else No one could explain eligibility criteria No one could override the system No one could take ownership As a workaround, my partner opened his own NatWest account. He was approved immediately. I then tried again to add him to the exact same account type I had just switched mine to. Rejected again. I even removed the overdraft and downgraded the account type in case that was the issue. Still rejected. Still no explanation. Still no human able to help. At multiple points I was told, effectively, “the system has decided” and that was the end of the conversation. Let me be clear: This is not a credit issue. This is not an eligibility issue. This is a broken process, and NatWest has removed every human pathway that could resolve it. What’s most alarming isn’t the technical failure, it’s the cultural one. NatWest has built systems that: Can’t explain their own decisions Can’t be overridden Can’t be interrogated And leave loyal customers stuck in endless loops with no accountability When something goes wrong, there is no one empowered to fix it. Being “digital-first” should mean faster, clearer, easier. At NatWest, it now means faceless, inflexible, and impossible. If you value being able to speak to someone, get clear answers, or resolve non-standard life events like bereavement, I would strongly suggest reconsidering who you bank with. I never wanted to move banks. NatWest is forcing the issue. I am still awaiting a clear explanation and resolution. Reviewed on: 7th February 2026

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