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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2138 reviews)

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4.51

Based on 2,138 reviews, last reviewed 23rd Apr 2026

13% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Best account transfer Since transferring from another current account I've found the NatWest app the easiest tool to use for my regular transactions. Plus the small monthly... Read more Reviewed on: 23rd April 2026

Latest lowest rating:

2

Cancelled my account on a serious ground They cancelled my account on a spurious ground and in fact no reason was ever provided. . Their actions. caused me a lot of inconvenience, unnecessar... Read more Reviewed on: 18th April 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2138)

Been with them for nesrly 20yrs All good

Been with them for nesrly 20yrs All good Reviewed on: 22nd January 2026

I’ve banked with NatWest for forty years and they’ve...

I’ve banked with NatWest for forty years and they’ve always been excellent Reviewed on: 22nd January 2026

Brilliant customer service

App is easy to use : customer service has always been great. I’ve been a customer for over 25 years. Reviewed on: 22nd January 2026

I have been with Natwest since I was 10 years old, n...

I have been with Natwest since I was 10 years old, never left and don't want to. Whenever they've made a mistake they've corrected it immediately with great customer service and have always apologised. Their staff are friendly, confident and knowledgeable and I have never felt the need tk go elsewhere. They also have a good range of products on the market. Reviewed on: 22nd January 2026

It helps me to bank effectively and without any issues.

It helps me to bank effectively and without any issues. Reviewed on: 22nd January 2026

NatWest offers a reliable and easy-to-use everyday a...

NatWest offers a reliable and easy-to-use everyday account. The mobile app is intuitive, payments are quick, and account management is straightforward. A solid choice for everyday banking in the UK Reviewed on: 22nd January 2026

I have been with the Nat West for most of my life an...

I have been with the Nat West for most of my life and I've never been let down. Reviewed on: 22nd January 2026

Account Disappeared Left Without Access or Explanation

My current account suddenly vanished from the NatWest app right after I transferred money to another bank account in my own name. No warning, no message, and no explanation. When I called customer service, I was told they “can’t help” and that someone will contact me within 24 hours. The fraud team were polite but also powerless to do anything. So I’m left overnight without access to my own funds, not knowing what’s going on. In 2025, this level of customer service is unacceptable. If an account is restricted, an automated message should be sent instantly explaining why. There should be a clear and immediate way to verify your identity and resolve it — not an anxious 24-hour wait with no answers. This has caused unnecessary financial stress and genuine anxiety. It’s astonishing that a major UK bank can still operate with systems this outdated and indifferent to customers. Do not use NatWest if you value reliable access to your own money. Reviewed on: 4th November 2025

Brilliant and well easy to use easy to understand...

Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

good customer service...

Update to date with their app good customer service easy to deal with the account brilliant Bank all on all Reviewed on: 13th June 2025

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