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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.61 (2102 reviews)

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4.51

Based on 2,102 reviews, last reviewed 4th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

1

Account Disappeared Left Without Access or Explanation My current account suddenly vanished from the NatWest app right after I transferred money to another bank account in my own name. No warning, no messa... Read more Reviewed on: 4th November 2025

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2102)

I love natwest I love everything about it

I love natwest I love everything about it Reviewed on: 12th February 2025

amazing easy to use.

amazing easy to use. been using natwest for a very long time honestly can’t complain Reviewed on: 4th February 2025

Really poor customer service

When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also having people using my bank cards. One bank straight away blocked the use of my card, NatWest did nothing about it after contacting them twice! Reviewed on: 30th January 2025

I use them for basic account banking i liked that t...

I use them for basic account banking i liked that they added the option of holding a foreign curency account but would like to see more options on it like being able to transfere foreign currencies Reviewed on: 14th January 2025

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

They seem to have the time to listen to what you hav...

They seem to have the time to listen to what you have to say...This in itself,is the most important coustomer relation Reviewed on: 5th December 2024

Poor customer service

I've been a client with the bank for 14 years but the service throughout especially when it had to do with scams that can happen in someone's life was really poor. Even for the case I indicated explicitly the scamming institutions they preferred to do nothing. It's an archaic institution. Reviewed on: 3rd October 2024

Calling the bank used to be easy.sy.

Calling the bank used to be easy. Now you get an ear bashing and forced to listen to negative reasons why ringing up is a bad idea. It leaves you feeling very angry and totally abandoned. Reviewed on: 3rd September 2024

Paying the price as a victim

I was taken in by some bit coin scammers. Natwest ear marked me as a money launderer and closed my account without warning or explanation. No one at branch level would speak to me or point me in a direction so I could defend myself, or get an explanation. This is still affecting my otherwise good credit rating and I cannot work out how to get it sorted Reviewed on: 30th August 2024

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