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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2138 reviews)

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4.51

Based on 2,138 reviews, last reviewed 23rd Apr 2026

13% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Best account transfer Since transferring from another current account I've found the NatWest app the easiest tool to use for my regular transactions. Plus the small monthly... Read more Reviewed on: 23rd April 2026

Latest lowest rating:

2

Cancelled my account on a serious ground They cancelled my account on a spurious ground and in fact no reason was ever provided. . Their actions. caused me a lot of inconvenience, unnecessar... Read more Reviewed on: 18th April 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2138)

Change of address is far too challenging

Natwest have continued to breach data protection by not changing my address details, and sending multiple mailings to my old address. This is despite numerous calls, visits to branch and emails. They have apologised with a payment of £180 (thank you very much!!!) but still haven't actually fixed the issue. Reviewed on: 8th April 2015

great customer service

great customer service, helps out instantly and very worthy Reviewed on: 24th March 2015

brilliant

This company is brilliant, good customer service on a daily basis Reviewed on: 24th March 2015

Need to work on knowledge skills and customer service over phone, and improve Internet banking errors

The bank has some good aspects like the convenience of the card reader, however I found every time I have had a problem there customer services and knowledge has been poor. Also the online banking is always having problems. If the Internet banking is not working or has a error you have to fax to make international payments, which I use as I am currently travelling Australia. I was told because of a error with their online banking which stopped me from making a international payment I had made before, I would have to Send a fax. I expalined I was travelling and was unable to do so. They showed no empathy and had no knowledge why the Internet wasn't working! Leaving me without access to my money. If you are going to bank with them have a back up account, because while travelling I have been unable to access my account online and had to ring many times for enquires costing me a lot of money on phone calls! Reviewed on: 8th January 2015

Branches closed at key times, staff apethetic.

Branch staff unhelpful and apathetic, very poor opening times; closing and 4pm weekdays and not opening weekends when other banks in the town are open is extremely unhelpful. Reviewed on: 23rd December 2014

I've never had any problems at all with this bank

I've never had any problems with this account, Natwest service has been great Reviewed on: 15th December 2014

Underwhelming

The app should offer basic functionality like setting up new payees (especially utility companies...)> Also - the 'pay a contact' feature doesn't support payM! Reviewed on: 14th October 2014

Generally good customer service but online banking facility could be improved

Natwest online features and ease for transferring money could be improved as could the phone app. Generally good customer service in-store and by phone. Reviewed on: 2nd October 2014

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