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Review of the NatWest, Basic Account:

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Need to work on knowledge skills and customer service over phone, and improve Internet banking errors

The bank has some good aspects like the convenience of the card reader, however I found every time I have had a problem there customer services and knowledge has been poor. Also the online banking is always having problems. If the Internet banking is not working or has a error you have to fax to make international payments, which I use as I am currently travelling Australia. I was told because of a error with their online banking which stopped me from making a international payment I had made before, I would have to Send a fax. I expalined I was travelling and was unable to do so. They showed no empathy and had no knowledge why the Internet wasn't working! Leaving me without access to my money. If you are going to bank with them have a back up account, because while travelling I have been unable to access my account online and had to ring many times for enquires costing me a lot of money on phone calls! Reviewed on: 8th January 2015

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