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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2138 reviews)

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4.51

Based on 2,138 reviews, last reviewed 23rd Apr 2026

13% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Best account transfer Since transferring from another current account I've found the NatWest app the easiest tool to use for my regular transactions. Plus the small monthly... Read more Reviewed on: 23rd April 2026

Latest lowest rating:

2

Cancelled my account on a serious ground They cancelled my account on a spurious ground and in fact no reason was ever provided. . Their actions. caused me a lot of inconvenience, unnecessar... Read more Reviewed on: 18th April 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2138)

Never failed to recieve good service since the age of 11

I opened my first bank account with NatWest at the age of 11 and have chosen to remain a loyal customer of theirs as I have never experienced bad customer service or any sort of bad service, whether online banking or mobile banking or evening changing lost cards. I would recommend them to anyone. Reviewed on: 29th December 2015

Lost Cards

Bearing in mind it's Christmas Eve and the queue was horrendous. The clearly overworked clerk took me into the office, made me a cup of tea and then cancelled both cards and ordered in replacements. Customer service was brilliant! Reviewed on: 24th December 2015

Basic account

Been a long time user not a lot of contact in branch now a days as using online banking, good for storing cash & paying bills - no fee Reviewed on: 24th December 2015

Does everything I need

I have kept a basic account despite constantly being asked to take an account where you pay a monthly fee. The benefits for the fee account aren't worth it for me and the basic account functions perfectly well, the online banking is easy to use and direct debits/payments etc take seconds to arrange. This account gives me everything I need Reviewed on: 24th December 2015

Easy to use, basic set-up.

This account is perfect for simple everyday use. Simply put money in your account and withdraw when necessary. It's easy to use, easy to transfer money to others and perfect for on-line shopping . Definitely recommended this to about four people already! Reviewed on: 24th December 2015

Easy Online Banking

I bank with multiple banks and NatWest's online banking is by far my favourite to use. The app is simple but informative on both my current account, and my credit card. It gives the ability to get cash from a NatWest ATM without the need to carry a debit card. The online banking website is straightforward and easy to use. It provides easy to view recent statements, and I can view accounts side by side if I like. Compared to other banks, NatWest have always been my favourite for online banking. The only reason I have dropped a star, is due to the need to use their little card reader when I have to add a new payee to my account. It's a bit fiddly but not really complicated. Lloyds method of using an automated call is preferable. Reviewed on: 12th December 2015

brilliant bank

i have been a natwest customer for around 35 years and i can honestly say that ive never had a problem,my money is safe and secure,all staff i have dealt with have been brilliant.online banking is very easy to use and both my 2 kids have also joined natwest since birth Reviewed on: 5th December 2015

Overdraft facility request denied

When my husband and I got separate bank accounts as we were splitting up ,I chose the NatWest and he choose Barclay's . On opening his account he was immediately given an overdraft facility of £250 with a reserve of a further £200 emergency fund he can draw on .This was because changing our wages to a new bank might cause a hiccup and bills due out risked being unpaid . As I said I chose NatWest but when I opened the account I was totally refused any overdraft facility even though I only asked for £100 .My wage was higher than my husband annually by several thousand but he was granted his and I was refused . The same circumstances were explained to the bank manager but in my case I felt frustrated by the lack of understanding . Reviewed on: 4th December 2015

Excellent local bank, really wonderful when my relative died and I had to release funds for the funeral

Nat West bank staff in Ashford Middx were absolutely wonderful when I had to close a relatives' account when they had died and release funds for the funeral. Their customer service was outstanding, sensitive and I could not have asked for better. A personal touch and the absolute best of our local banking service. Reviewed on: 27th November 2015

Great Staff

Staff at Natwest Wantage Oxfordshire are really friendly, I had really bad credit ( business loss ) and struggled to get a Bank account they helped me and made sure I got the account that I needed and went out of there way to get me it. Reviewed on: 24th November 2015

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