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Suzanne Atkins

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Review of the NatWest, Reward Account:

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Very Useful

The NatWest Rewards account is great! You can quickly get some decent money in your rewards account via the 2% cash back. Converting it to vouchers is not only easy, but also increases the value. Reviewed on: 6th November 2018

Review of the NatWest, Reward Account:

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Rewards are great!

NatWest rewards account works really well. I have all my household bills and my phone bill coming out of the account and I get 3% back. This builds up quickly and can be easily exchanged for vouchers in a variety of stores! For very little work, it's a winning situation. It was easily set up and my direct debits were automatically transferred for me. Love it. Reviewed on: 24th December 2016

Review of the ASDA Money, Pet Insurance:

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Easy to claim

Claiming recently for a vets bill was very straightforward. The forms were emailed to me, and simple to do. Asda kept me updated every step of the way by text and email until the claim was processed. Very easy and very pleased. Reviewed on: 24th December 2016

Review of the NatWest, Basic Account:

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A Helpful Bank

NatWest has good customer service, a user-friendly website, and very user-friendly app. NatWest has been my bank for over 10 years, and I hold several accounts with them, including recently choosing to open up an a Rewards Account. I find their rewards offers good, and easy to understand and obtain. In terms of using their current account, it is easy to keep on top of my banking. Reviewed on: 28th March 2016

Review of the Lloyds Bank, Classic Account:

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Lazy Customer Serivce in Call Centre

I moved house almost three years ago, and changed my bank address at the time. When I didn't receive a new bank card this January, when my old one expired, I called up Lloyds and they promptly cancelled the card and issued a new one. I asked to check my address, and they confirmed it was correct. Two weeks later, no card. I called again, and this time the guy checked my address and said it had never been updated properly. Almost three years ago, somebody updated my residential address but didn't think to update my mailing address. I then had to go into branch to change my address and re-order my bank card. I was told each time my PIN wouldn't change, but when the new card finally arrived, it had a new PIN number. Overall, lazy service. Reviewed on: 28th March 2016

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