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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2130 reviews)

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4.51

Based on 2,130 reviews, last reviewed 8th Apr 2026

2300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service at Sutton Went to the bank recently and all the bank staff were warm and helpful. Never bad any issues with my banking activity. Reviewed on: 8th April 2026

Latest lowest rating:

1

Awful Fraud team and not very helpful. Awful Fraud team and not very helpful. Don't bank with them, when you have a serious issue they won't help you. A transaction was blocked and I was c... Read more Reviewed on: 31st March 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2130)

Lack of communication, could be a great account if they tried

For a bank account its not bad, however there could be improvements. They charge £6 a month plus interest to go into an agreed overdraft. Barclays do not charge up to the first £200. I have been with the company over 10 years. I was never informed that they would start charging me £6 a month, and when i emailed to complain i was just refunded the charges without a reply. Thank you for the refund, but a reply would have be appreciated to. Reviewed on: 21st April 2015

Typical legal swindlers

I'll never forgive them for charging me £55 for going overdrawn. Whether it's in the smallprint or not, most of their charges are aimed at people in financial difficulty. Over 30 years they've managed to erode any sense of loyalty I might have once had. Competent and reliable but would sell you down the river for a fast buck. Their ads showing how caring and helpful they supposedly are leave a particularly sour taste in the mouth. Reviewed on: 9th April 2015

Change of address is far too challenging

Natwest have continued to breach data protection by not changing my address details, and sending multiple mailings to my old address. This is despite numerous calls, visits to branch and emails. They have apologised with a payment of £180 (thank you very much!!!) but still haven't actually fixed the issue. Reviewed on: 8th April 2015

great customer service

great customer service, helps out instantly and very worthy Reviewed on: 24th March 2015

brilliant

This company is brilliant, good customer service on a daily basis Reviewed on: 24th March 2015

Need to work on knowledge skills and customer service over phone, and improve Internet banking errors

The bank has some good aspects like the convenience of the card reader, however I found every time I have had a problem there customer services and knowledge has been poor. Also the online banking is always having problems. If the Internet banking is not working or has a error you have to fax to make international payments, which I use as I am currently travelling Australia. I was told because of a error with their online banking which stopped me from making a international payment I had made before, I would have to Send a fax. I expalined I was travelling and was unable to do so. They showed no empathy and had no knowledge why the Internet wasn't working! Leaving me without access to my money. If you are going to bank with them have a back up account, because while travelling I have been unable to access my account online and had to ring many times for enquires costing me a lot of money on phone calls! Reviewed on: 8th January 2015

Branches closed at key times, staff apethetic.

Branch staff unhelpful and apathetic, very poor opening times; closing and 4pm weekdays and not opening weekends when other banks in the town are open is extremely unhelpful. Reviewed on: 23rd December 2014

I've never had any problems at all with this bank

I've never had any problems with this account, Natwest service has been great Reviewed on: 15th December 2014

Underwhelming

The app should offer basic functionality like setting up new payees (especially utility companies...)> Also - the 'pay a contact' feature doesn't support payM! Reviewed on: 14th October 2014

Generally good customer service but online banking facility could be improved

Natwest online features and ease for transferring money could be improved as could the phone app. Generally good customer service in-store and by phone. Reviewed on: 2nd October 2014

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