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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.32 (2138 reviews)

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4.32

Based on 2,138 reviews, last reviewed 23rd Apr 2026

44% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Best account transfer Since transferring from another current account I've found the NatWest app the easiest tool to use for my regular transactions. Plus the small monthly... Read more Reviewed on: 23rd April 2026

Latest lowest rating:

2

Cancelled my account on a serious ground They cancelled my account on a spurious ground and in fact no reason was ever provided. . Their actions. caused me a lot of inconvenience, unnecessar... Read more Reviewed on: 18th April 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2138)

Excellent Customer Service

I had some financial difficulties and my account went into overdraft on 2 accounts.I rang Natwest to come to some arrangement to get my accounts back in credit.They were fantastic and removed around 70% of all charges which left me to pay a the remaining in installments which was paid up very quickly.I even received a phone call after to inform me they were able to remove extra charges.I could not recommend Natwest enough for the fantastic help they gave me.I will never use a different bank again.Thank You Natwest. Reviewed on: 16th August 2015

No complaints!

A long standing member and I have had no problems with Natwest which have not been solved. Staff are friendly and approachable. Reviewed on: 15th August 2015

The customer service is really quick and easy.

I went to the bank a few days ago to set up a new account for my daughter. The member of staff that I spoke to was really kind and helpful. She was very informative and gave me and my daughter all the information we needed to make a decision about whether to choose this bank or not. Reviewed on: 10th August 2015

My experience with NatWest is all good.

I have been using Natwest for a long time and the service with natwest is good. They do not bother you with any junk emails or offers. They get the job done straight away and the staff are helpful. Reviewed on: 10th August 2015

no problems at all.

i have never had any problems with natwest bank. my account was easy to open and my online banking is easy to use. Best mobile banking by far its simple and well laid out and easy to find out previous transactions ect. Reviewed on: 29th April 2015

Great

I can't complain about this banking branch, after being with them for over 5 years I have never had a issue with the company, very nice and friendly people and always willing to help with anything you need help with, the staff are friendly and helpful and always happy to help, I reccomend this branch to many people who are looking to change or swap to a different account. Reviewed on: 28th April 2015

Never any problems branch service is excellent every time in our small high street location

My wife and I are both pensioners and are not fully comfortable with today's speedy way of paying bills on line or by direct debit, We can and do use the internet banking facility but for paying bills prefer a "proper" receipt which we get when visiting the bank to pay utility or credit card bills. The staff sometimes suggest other ways of paying but do not labour the point and instead also engage with a smile and a comment on the weather etc and provide us with a date and time stamped receipt., it's a pleasure to go in there and a couple of times a month be treated as worthwhile people, if ever we are unsure about a procedure a simplified explanation is offered without aggravation and they ensure we are happy in our understanding Reviewed on: 27th April 2015

Still waiting....

Six years ago I was planning to propose to my then-girlfriend (now my wife). I visited my Natwest branch to ask for an overdraft to temporarily cover the cost until my next payday, however, due to an administrative error, my account was still down as a child's account, even though I was 20. They promised to get it changed and to give me a call once it was done so they could arrange the overdraft. Many prompts and over a month later, I realised that they weren't going to keep their word and still hadn't updated the account, so I left them. Very disappointed in them. Reviewed on: 22nd April 2015

Lack of communication, could be a great account if they tried

For a bank account its not bad, however there could be improvements. They charge £6 a month plus interest to go into an agreed overdraft. Barclays do not charge up to the first £200. I have been with the company over 10 years. I was never informed that they would start charging me £6 a month, and when i emailed to complain i was just refunded the charges without a reply. Thank you for the refund, but a reply would have be appreciated to. Reviewed on: 21st April 2015

Typical legal swindlers

I'll never forgive them for charging me £55 for going overdrawn. Whether it's in the smallprint or not, most of their charges are aimed at people in financial difficulty. Over 30 years they've managed to erode any sense of loyalty I might have once had. Competent and reliable but would sell you down the river for a fast buck. Their ads showing how caring and helpful they supposedly are leave a particularly sour taste in the mouth. Reviewed on: 9th April 2015

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