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Review of the NatWest, Basic Account:

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Never any problems branch service is excellent every time in our small high street location

My wife and I are both pensioners and are not fully comfortable with today's speedy way of paying bills on line or by direct debit, We can and do use the internet banking facility but for paying bills prefer a "proper" receipt which we get when visiting the bank to pay utility or credit card bills. The staff sometimes suggest other ways of paying but do not labour the point and instead also engage with a smile and a comment on the weather etc and provide us with a date and time stamped receipt., it's a pleasure to go in there and a couple of times a month be treated as worthwhile people, if ever we are unsure about a procedure a simplified explanation is offered without aggravation and they ensure we are happy in our understanding Reviewed on: 27th April 2015

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