Dragon pass no benefit

Dragon pass is only any use as benefit in airport lounge if WHEN YOU TURN UP THERE IS SPACE IN LOUNGE. There never ever is and unless you prebook and pay extra to pre book you don't benefit. So the dragon pass is giving you a supposedly free benefit... Read more

Dragon pass is only any use as benefit in airport lounge if WHEN YOU TURN UP THERE IS SPACE IN LOUNGE. There never ever is and unless you prebook and pay extra to pre book you don't benefit. So the dragon pass is giving you a supposedly free benefit that you still have to pay extra for pre booking to be able to get the benefit. The Black account holder should be able to Pre book with no extra charge if holding dragon pass for this to be a real benefit. Disappointing that this benefit is actually at a cost to be able to use properly

Reviewed on 15th December 2021

Dt

I dislike the changes at branch level

They have closed my local branch.

Reviewed on 11th March 2021

Bob Harris

Great app and proactive service

The app just keeps getting better and better. The Black Account benefits are tremendous too! My only suggestion is that with the current Covid travel ban the travel-heavy benefits could be reassessed.

Reviewed on 26th February 2021

Dan

The mobile phone insurance is amazing

My wife accidentally incinerated her brand new iPhone 12 Pro after it got confused in some garden rubbish we were burning. There were so many reasons we were expecting them not to pay out based on previous experiences with insurance companies, e.g.... Read more

My wife accidentally incinerated her brand new iPhone 12 Pro after it got confused in some garden rubbish we were burning. There were so many reasons we were expecting them not to pay out based on previous experiences with insurance companies, e.g. the phone was in a service company name, it took us weeks to remember that we had insurance with my bank account and so we claimed late, the damage was of an pretty exceptional nature etc., but we received a replacement phone next day via a very streamlined procedure.

Reviewed on 16th February 2021

Ben

Best mobile app and great benefits

Best mobile banking app, so easy to use and they keep adding more features, so I can do even more without needing to call or visit a branch. The Reward Black account, whilst pricey, is brilliant too with great benefits and cashback.

Reviewed on 2nd February 2021

CE312

The App is amazing

NatWest have the best app on the market. They keep adding amazing features like Credit Score, Insights and I love the new feature to approve transactions via the app.

Reviewed on 18th January 2021

Rachael Amy

Terrible service

We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the... Read more

We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the holiday was cancelled by the holiday company are are telling us to sue the company for the money. The terms are clear in the NatWest travel document that they will pay out of government restrictions stop your travel. They have used every delay tactic in the book and it has been over six months and they still have our money disgraceful!

Reviewed on 22nd September 2020

Katie Murphy

A banking service that just works, whenever and wherever you need it to

Ok, so I pay for the account, but the benefits are really great value and much better than I could get for the price if I bought individually. The app is great, I can do virtually anything I need to wherever I am. A bank that just works, what more... Read more

Ok, so I pay for the account, but the benefits are really great value and much better than I could get for the price if I bought individually. The app is great, I can do virtually anything I need to wherever I am. A bank that just works, what more do you need?!

Reviewed on 2nd January 2020

Tanasha

All banking

Never had any major problems with NatWest, and if I have I’ve always gotten compensation and an apology swiftly, also these guys were the only ones to give us a decent mortgage, 10 stars for NatWest!

Reviewed on 23rd December 2019

Cassie Rankin

Best Banking App!

I love how NatWest are rivalling fintechs such as Monzo and Starling with the introduction of Spending, lock and unlock debit card and get cash.

Reviewed on 4th December 2019

LB

Superb app and great customer service

The app is great and just keeps getting better. I can do almost everything on it and when I do need to visit a branch the team are always more than happy to help. My Premier Manager is also a great addition to this service.

Reviewed on 7th November 2019

Dan

Great Account but was better

I like this account but you need to add more rather than take-away from it.

Reviewed on 6th February 2019

Michelle Treacy

Excellent on line facility

The sensational mobile app allows for banking freedom anywhere in the world. Fantastically user friendly - I just love it.

Reviewed on 5th February 2019

Paul Whyte

Responsive and helpful

Responsive and helpful. Online app is pretty easy to use too.

Reviewed on 1st February 2019

SGJ

good app

good rewards on household bills

Reviewed on 1st February 2019

Joe Kirby

Best app ever!

The NatWest Banking app helps me do my day to day Banking at the touch of my finger! I love being able to pay people using their Mobile number or get cash when I’ve left my card in another handbag. It’s so simple to use and would recommend it to all my... Read more

The NatWest Banking app helps me do my day to day Banking at the touch of my finger! I love being able to pay people using their Mobile number or get cash when I’ve left my card in another handbag. It’s so simple to use and would recommend it to all my friends and family.

Reviewed on 1st February 2019

Charlotte Green

Awesome way to bank

I hate calling and going into the branch and now I never have to as I can do literally everything in the app :)

Reviewed on 31st January 2019

Laura

NatWest App is a great app for on the go banking

I used to use online banking to access my account but now with all the features on the NatWest mobile app I don't remember the last time that I had to logon to online banking. The recent addition of pending transactions is particularly useful and I... Read more

I used to use online banking to access my account but now with all the features on the NatWest mobile app I don't remember the last time that I had to logon to online banking. The recent addition of pending transactions is particularly useful and I have used the app to make payments abroad, pay my credit card etc. So quick to access and makes managing finances no longer a chore. Even used the great Get Cash function when like an idiot I forgot my wallet one day.

Reviewed on 31st January 2019

Mark850

Great access via the mobile app

I never (NEVER) visit branches as the app gives me clear and easy to access information on my balances and pending transactions. With facial recognition on the iPhoneX, it is now even easier!

Reviewed on 31st January 2019

iain mccorquodale

Natwest mobile App

A great and easy way to do my banking.

Reviewed on 30th January 2019

John Ing