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NatWest Black Account Reviews

Ratings based on 28 reviews Last review 3 days ago

NatWest Black Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Black Account reviews to find out what life as a NatWest customer is really like. And remember, if you...

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NatWest Black Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Black Account reviews to find out what life as a NatWest customer is really like. And remember, if you are a NatWest customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of NatWest Black Account reviews. Together, we can make financial services work better for everyone.

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Our Smart Money People 360° Rating

NOT RATED
Combines our customer review data set with wider market analysis. Find out more here.

Your Black Account Reviews (28)

9th January 2019

Been with NatWest for 25 years and would never leave

I joined NatWest during college and actually moved to them following a bad experience with a competitor. Since then I have been completely happy with the service and products. I am an absolute fan of their mobile app, I can pretty much do everything I...

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I joined NatWest during college and actually moved to them following a bad experience with a competitor. Since then I have been completely happy with the service and products. I am an absolute fan of their mobile app, I can pretty much do everything I need to in my own time and it keeps getting better.

2nd January 2019

Excellent all round account

I have remained with NatWest for 30 years, despite being savvy to switching providers when their service let me down. The NatWest Black Account has been played its part in my choice to remain. Great all round account with relevant perks that actually...

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I have remained with NatWest for 30 years, despite being savvy to switching providers when their service let me down. The NatWest Black Account has been played its part in my choice to remain. Great all round account with relevant perks that actually benefit me and a great banking app to boot.

8th November 2018

Excellent value for money

Marvellous savings on theatre & cinema tickets, great airport lounge access, good travel ins & rewards on your direct debits & credit card spending and no foreign fees on purchases abroad, all supported by the wonderful mobile banking app

3rd December 2017

Terrible

Whenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy t...

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Whenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy to except NatWest customers, very embarrassing! In short they will take your £28 a month but don’t expect anything back.

3rd November 2017

Where do I start?

Where do I...

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Where do I start?
Last year we opened a joint bank account and a hard credit search was done twice on my credit file. I called the bank straight away and asked them for this to be resolved. I also told my credit reference agency that I would like to dispute the search. Couple of weeks later NatWest refused to take the second search off my file which was done because of their mistake. Made an official complaint which hasn't got resolved FOR OVER A YEAR NOW! A couple of days ago we decided to cancel our account because we were leaving the country. We went to the Twickenham branch in London and got everything some I'm 15 minutes. Finally, I thought to myself they're improving. We cancelled all our direct debits, standing orders, and the account. The next day when we were already outside the country the first direct debit went out...oh joy!!! Contacted their team and they recalled the payment and advised us that the closing of the account will take 5 working days??? Well... We were certainly not told that! I asked again if now all the direct debits were cancelled? I was told, yes and there will be nothing else going out of our account. 2 days later another payment has gone out. Once again I contacted their team and I was told that this is the account fee for the month before...I asked twice while I was in the branch of everything has been some or if there's anything else we need to pay for, I was told it's all done!! How can a bank afford so many mistakes??? It's absolutely ridiculous. This company is a joke and all customers should stay away from them. As nice their customer service people are they also useless of resolving problems! I'm going to pay for the final fee but I'll make sure my review will be everywhere on the internet to warn people.

3rd August 2017

Decent bank account with good benefits

This account is only available to high income customers, and it offers benefits that more than cover the monthly cost, including various insurance cover, concierge, airport lounge access and csshback on spending.

12th February 2017

Preference for online banking

I worry for the jobs of banking staff. I now avoid going into the bank as I hate being asked questions. The staff I assume have targets for selling bank products and services but I hate it. I have switched to online banking.

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