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NatWest: Black Account reviews

4.67
Based on 216 reviews, last reviewed 12th Apr 2024
50% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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See only 4 star reviews
9%
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2%
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1%
See only 1 star reviews
4%

Latest highest rating:

5

I have a current accounts, saving accounts and ISA. I have a current accounts, saving accounts and ISA investing accounts with Natwest, their accounts are easy and simple to use and an added bonus is th... Read more Reviewed on: 12th April 2024
stevomcr's avatar
stevomcr

Latest lowest rating:

1

If there is -1000% for a bank customer service proba... If there is -1000% for a bank customer service probably this bank will get the score. One of the worst experiences that I ever had dealing with a bank... Read more Reviewed on: 22nd February 2024
Bobby T's avatar
Bobby T

About the Black Account

NatWest Black Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Black Account reviews to find out what life as a NatWest customer is really like. And remember, if you are a NatWest customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of NatWest Black Account reviews. Together, we can make financial services work better for everyone.

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NatWest Black Account reviews (216)

I have a current accounts, saving accounts and ISA.

5
I have a current accounts, saving accounts and ISA investing accounts with Natwest, their accounts are easy and simple to use and an added bonus is that they have physical banks you can pop into if you have any issues, brilliant Reviewed on: 12th April 2024
stevomcr's avatar
stevomcr

If there is -1000% for a bank customer service proba...

1
If there is -1000% for a bank customer service probably this bank will get the score. One of the worst experiences that I ever had dealing with a bank. They are just a joke. "The bank would not give you a reason to cancel my account", this was repeated in the call over 6 to 7 times. I have been with the bank since 2010 and this is the way they treat a loyal customer. I have been transferred 4 times in a call to find the correct department. Just a joke of a bank where the customer support team is abysmal. Why do you operate as a bank when you are closing our accounts without any valid reason? I have money in your bank. Very disappointed and will never come to this bank. Thank god did not have a credit card with them, just imagine how they will operate when they give out credit to people. Joke of a bank that does not have any value on real customers. I think the Bank of England has to look into this joke of a bank that behaves like this to its customers. Very frustrated with this customer service which made me write this bloody essay on how bad this bank is. Very very disappointed and frustrated with Northwest Bank. God save you from disaster and hope they learn the lesson. I have been told now that I have to wait for 60 days to get my money transferred to another account. There is no one to respond to my calls at Natwest. Reviewed on: 22nd February 2024
Bobby T's avatar
Bobby T

Black account is great, but a little pricey.

4
Black account is great, but a little pricey. I was lucky enough to get a £10/m discount, plus earn cash back on spends and bills, so really it mostly pays for itself. Reviewed on: 21st February 2024
Dr R's avatar
Dr R

Fabulous service from a professional team.

5
Fabulous service from a professional team. Great benefits on the account that I use all year round. Reviewed on: 15th February 2024
Mr R's avatar
Mr R

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