Our Smart Money People 360° Rating
Your Black Account Reviews (21)
Receipt management
As a Premier (private) customer, I enjoy being able to manage my receipts in the app. I also appreciate the fact I get my own Premier branding in the app too because it makes me feel valued to be banking with NatWest!
Receipt management
As a Premier (private) customer, I enjoy being able to manage my receipts in the app. I also appreciate the fact I get my own Premier branding in the app too because it makes me feel valued to be banking with NatWest!
excellent product
free world wide travel insurance, car recovery and mobile phone insurance
Enjoyable service
This is a good account and the customer service was a joy
Terrible
Whenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy t...
Read moreWhenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy to except NatWest customers, very embarrassing! In short they will take your £28 a month but don’t expect anything back.
Where do I start?
Where do I...
Read more Where do I start?
Last year we opened a joint bank account and a hard credit search was done twice on my credit file. I called the bank straight away and asked them for this to be resolved. I also told my credit reference agency that I would like to dispute the search. Couple of weeks later NatWest refused to take the second search off my file which was done because of their mistake. Made an official complaint which hasn't got resolved FOR OVER A YEAR NOW! A couple of days ago we decided to cancel our account because we were leaving the country. We went to the Twickenham branch in London and got everything some I'm 15 minutes. Finally, I thought to myself they're improving. We cancelled all our direct debits, standing orders, and the account. The next day when we were already outside the country the first direct debit went out...oh joy!!! Contacted their team and they recalled the payment and advised us that the closing of the account will take 5 working days??? Well... We were certainly not told that! I asked again if now all the direct debits were cancelled? I was told, yes and there will be nothing else going out of our account. 2 days later another payment has gone out. Once again I contacted their team and I was told that this is the account fee for the month before...I asked twice while I was in the branch of everything has been some or if there's anything else we need to pay for, I was told it's all done!! How can a bank afford so many mistakes??? It's absolutely ridiculous. This company is a joke and all customers should stay away from them. As nice their customer service people are they also useless of resolving problems! I'm going to pay for the final fee but I'll make sure my review will be everywhere on the internet to warn people.
MONARCH FLIGHT REFUND
REFUND WITHIN FOUR DAYS OF APPLICATION EXCELLENT SERVICE
Decent bank account with good benefits
This account is only available to high income customers, and it offers benefits that more than cover the monthly cost, including various insurance cover, concierge, airport lounge access and csshback on spending.
Nothing bad to say!
Been a NatWest banking customer for over 15 years. Not a bad word to say - straightforward, good customer service etc.
Excellent Extras
Excellent extras with the account but you do pay for them. I would recommend this account if you think you would use the extras. However if not I'd go for a cheaper account.
Preference for online banking
I worry for the jobs of banking staff. I now avoid going into the bank as I hate being asked questions. The staff I assume have targets for selling bank products and services but I hate it. I have switched to online banking.
Lots of benefits
I love the reward programme for the Black Account especially the free airport lounge passes.
If I could give it less than one star I would
Drunk night and brewery come to mind bank has left me without debit card facility November to January - had the cheek to tweet me saying you need to give the bank 5 days to look in to it - it's jan I complained in november
good all round account
has numerous perks including Green flag, free travel insurance, free lounge passes
Tailored banking to suit your needs
The NatWest Black account really is something a little different when it comes to bank accounts. This account is like having your very own PA. The ticket booking service is outstanding and genuinely saves you money, I have used this many times over...
Read moreThe NatWest Black account really is something a little different when it comes to bank accounts. This account is like having your very own PA. The ticket booking service is outstanding and genuinely saves you money, I have used this many times over the last two years and have found it to be invaluable. When you total the amount it would cost you to pay for individual services and benefits from elsewhere the NatWest Black account is very good value for money.
The best bank for looking you
I cannot praise natwest enough. The outstanding service i have received in the past few months really has surpassed my expectations. They have gone above and beyond to help me in my current circumstances especially matthew in the forbearane team
Fair So Far
Have had generally extremely positive reviews about Natwest and purchasing products. However a minor issue arose a few weeks ago, when a payday loan company charged me for no reason. Further issue relates to paypal transaction and I cant decide...
Read moreHave had generally extremely positive reviews about Natwest and purchasing products. However a minor issue arose a few weeks ago, when a payday loan company charged me for no reason. Further issue relates to paypal transaction and I cant decide whether they will deal with it fairly, since they are yet to take action.
Probably the most comprehensive account on the high street
This account really is top of the tree in terms of the benefits that it provides. While many accounts have free travel insurance / mobile phone insurance benefits, this one has the lot, including airport lounge access. The £24/month fee is high, so ...
Read moreThis account really is top of the tree in terms of the benefits that it provides. While many accounts have free travel insurance / mobile phone insurance benefits, this one has the lot, including airport lounge access. The £24/month fee is high, so it's really only good value if you need the benefits attached.
