Our Smart Money People 360° Rating
Your Black Account Reviews (28)
NatWest Mobile App
Fantastic service, NatWest are always updating the mobile app to include more and more helpful features, superb
Mobile app
Enables me to bank wherever and whenever I wish. Get cash fantastic and now pending transactions showing - life changing
Been with NatWest for 25 years and would never leave
I joined NatWest during college and actually moved to them following a bad experience with a competitor. Since then I have been completely happy with the service and products. I am an absolute fan of their mobile app, I can pretty much do everything I...
Read moreI joined NatWest during college and actually moved to them following a bad experience with a competitor. Since then I have been completely happy with the service and products. I am an absolute fan of their mobile app, I can pretty much do everything I need to in my own time and it keeps getting better.
NatWest banking app
Quick, easy and intuitive , ensuring on the go and up to date access to account information and payment related needs
Fantastic account and a fantastic mobile app that I use daily
Can’t ever believe I’ll do banking again without the app
Excellent all round account
I have remained with NatWest for 30 years, despite being savvy to switching providers when their service let me down. The NatWest Black Account has been played its part in my choice to remain. Great all round account with relevant perks that actually...
Read moreI have remained with NatWest for 30 years, despite being savvy to switching providers when their service let me down. The NatWest Black Account has been played its part in my choice to remain. Great all round account with relevant perks that actually benefit me and a great banking app to boot.
Receipt management
As a Premier (private) customer, I enjoy being able to manage my receipts in the app. I also appreciate the fact I get my own Premier branding in the app too because it makes me feel valued to be banking with NatWest!
excellent product
free world wide travel insurance, car recovery and mobile phone insurance
Enjoyable service
This is a good account and the customer service was a joy
Terrible
Whenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy t...
Read moreWhenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy to except NatWest customers, very embarrassing! In short they will take your £28 a month but don’t expect anything back.
Where do I start?
Where do I...
Read more Where do I start?
Last year we opened a joint bank account and a hard credit search was done twice on my credit file. I called the bank straight away and asked them for this to be resolved. I also told my credit reference agency that I would like to dispute the search. Couple of weeks later NatWest refused to take the second search off my file which was done because of their mistake. Made an official complaint which hasn't got resolved FOR OVER A YEAR NOW! A couple of days ago we decided to cancel our account because we were leaving the country. We went to the Twickenham branch in London and got everything some I'm 15 minutes. Finally, I thought to myself they're improving. We cancelled all our direct debits, standing orders, and the account. The next day when we were already outside the country the first direct debit went out...oh joy!!! Contacted their team and they recalled the payment and advised us that the closing of the account will take 5 working days??? Well... We were certainly not told that! I asked again if now all the direct debits were cancelled? I was told, yes and there will be nothing else going out of our account. 2 days later another payment has gone out. Once again I contacted their team and I was told that this is the account fee for the month before...I asked twice while I was in the branch of everything has been some or if there's anything else we need to pay for, I was told it's all done!! How can a bank afford so many mistakes??? It's absolutely ridiculous. This company is a joke and all customers should stay away from them. As nice their customer service people are they also useless of resolving problems! I'm going to pay for the final fee but I'll make sure my review will be everywhere on the internet to warn people.
MONARCH FLIGHT REFUND
REFUND WITHIN FOUR DAYS OF APPLICATION EXCELLENT SERVICE
Decent bank account with good benefits
This account is only available to high income customers, and it offers benefits that more than cover the monthly cost, including various insurance cover, concierge, airport lounge access and csshback on spending.
Nothing bad to say!
Been a NatWest banking customer for over 15 years. Not a bad word to say - straightforward, good customer service etc.
Excellent Extras
Excellent extras with the account but you do pay for them. I would recommend this account if you think you would use the extras. However if not I'd go for a cheaper account.
Preference for online banking
I worry for the jobs of banking staff. I now avoid going into the bank as I hate being asked questions. The staff I assume have targets for selling bank products and services but I hate it. I have switched to online banking.
