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NatWest: Black Account reviews

Name: Black Account
Rating: 4.59 (226 reviews)

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4.21

Based on 226 reviews, last reviewed 7th May 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Poor and unexperienced Team member I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges... Read more Reviewed on: 7th May 2025

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NatWest Black Account reviews (226)

Poor and unexperienced Team member

I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges on my credit card was unclear and did not resolve my concerns. I had to contact the credit card team myself and wait a long time to receive accurate information—something that should have been clearly communicated in the first place. This experience was frustrating and disappointing, especially as a loyal customer. Reviewed on: 7th May 2025

Always provided excellent personal service

Always provided excellent personal service Reviewed on: 20th April 2025

Bad Customer Service..

It is almost impossible to get through to a person on the phone. After waiting for over an hour I was offered call back which I accepted but which never happened. Really needed to speak to someone but I never managed to. Reviewed on: 15th April 2025

Natwest A Taste of Excellence

I have banked with Natwest in excess of 40 years. their professionalism is second to none in the banking world. I have my main bank account with them, my mortgage, and savings products and I couldn’t be happier. Banking is easy on the Natwest App. I’m able to access all my account and manage them in one place. I can even add accounts that I have with other banks. It’s fantastic. Natwest products are very competitive and their customer service is brilliant. Reviewed on: 2nd April 2025

A fantastic account with a broad range of benefits.

A fantastic account with a broad range of benefits. The fee is high, but the rewards make it worthwhile. Reviewed on: 28th November 2024

It’s is good value as long as you use the additional...

It’s is good value as long as you use the additional bits. Branch is good but don’t use often. Online banking is spot on and does everything for me Reviewed on: 20th November 2024

Ditching Natwest

I've been a Natwest customer for 14 years and in the last month I've started to have problems getting access to lounges with my Dragonpass. Will be changing my bank account. Customer services are absolutely useless. Reviewed on: 21st October 2024

Mobile phone insurance service is outstanding

Mobile phone insurance service is outstanding Reviewed on: 1st September 2024

everything takes as long as possible

everything takes as long as possible, if they say it can take up to 10 business days its going to take 11. this is when they don't mess something up and make you redo everything in which case they will still take as long as possible to tell you this. my account was frozen due to fraud and it was quicker for me to open another bank account than for NatWest to fix the issue. Reviewed on: 22nd August 2024

Poor value for money

This account used to be value for money , especially airport lounge access via Dragon pass, but unfortunately dragon pass is now a poor partner and doesn’t get as many seats in lounges , so you can’t get in - unless you pay £40 pp or higher . If you complain, Nat west pass you to dragon pass, who then quote their ts &cs and that if there no room for dragon pass , there’s no room - fair enough, but when trying to book a lounge (£5pp additional fee) there is no availability for dragon pass . But if you go direct to the lounges and pay the full fee they have availability . A sad and frustrating situation , as it used to be worthwhile , I’ll be moving my current account and using the saving to buy airport lounge as and when . Reviewed on: 7th June 2024

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