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NatWest: Black Account reviews

Name: Black Account
Rating: 4.56 (228 reviews)

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4.14

Based on 228 reviews, last reviewed 18th Nov 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (228)

I recently experienced raising a dispute through Nat...

I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process seems designed to confuse rather than assist. I was left second-guessing myself about whether I was even submitting my issue correctly. Once I managed to submit my dispute, the response time was long, just at the end to receive "The Bank is unable to sit in judgement on the merits of the claim or arbitrate between the parties involved. The only line of enquiry available is where the retailer is unwilling to provide goods or services. Although we are unable to process a claim for you through Mastercard dispute resolution, it does not necessarily follow that you do not have a case. If you pursue the matter through your local Trading Standards Authority or Citizens Advice Bureau they may be able to advise you further" I am disappointed in their inability to effectively help me resolve the issue and I'm searching for another bank who are respecting their clients more. Reviewed on: 18th November 2025

0 stars if I could.

0 stars if I could. Been a customer for 17 years, mortgage etc. Gone down hill since managers disappeared from branches, now you deal with a group over the phone who deal with various clients and have to be reminded of who you are. Lending team don’t seem to know what they are doing, every time any form of finance needs to be applied for, multiple proofs required and provided followed by requests for more proofs of the same. I applied for a loan 10 days ago and they are still asking for the same. The very fact I have one of these accounts alone states that I have the required income but no, not with NatWest. Long story short, HSBC Premier better in every way, thankfully I transferred my pension elsewhere due to the issues NatWest presented me with at that time. AVOID Reviewed on: 22nd September 2025

Poor and unexperienced Team member

I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges on my credit card was unclear and did not resolve my concerns. I had to contact the credit card team myself and wait a long time to receive accurate information—something that should have been clearly communicated in the first place. This experience was frustrating and disappointing, especially as a loyal customer. Reviewed on: 7th May 2025

Always provided excellent personal service

Always provided excellent personal service Reviewed on: 20th April 2025

Bad Customer Service..

It is almost impossible to get through to a person on the phone. After waiting for over an hour I was offered call back which I accepted but which never happened. Really needed to speak to someone but I never managed to. Reviewed on: 15th April 2025

Natwest A Taste of Excellence

I have banked with Natwest in excess of 40 years. their professionalism is second to none in the banking world. I have my main bank account with them, my mortgage, and savings products and I couldn’t be happier. Banking is easy on the Natwest App. I’m able to access all my account and manage them in one place. I can even add accounts that I have with other banks. It’s fantastic. Natwest products are very competitive and their customer service is brilliant. Reviewed on: 2nd April 2025

A fantastic account with a broad range of benefits.

A fantastic account with a broad range of benefits. The fee is high, but the rewards make it worthwhile. Reviewed on: 28th November 2024

It’s is good value as long as you use the additional...

It’s is good value as long as you use the additional bits. Branch is good but don’t use often. Online banking is spot on and does everything for me Reviewed on: 20th November 2024

Ditching Natwest

I've been a Natwest customer for 14 years and in the last month I've started to have problems getting access to lounges with my Dragonpass. Will be changing my bank account. Customer services are absolutely useless. Reviewed on: 21st October 2024

Mobile phone insurance service is outstanding

Mobile phone insurance service is outstanding Reviewed on: 1st September 2024

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