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NatWest: Black Account reviews

Name: Black Account
Rating: 4.59 (226 reviews)

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4.20

Based on 226 reviews, last reviewed 7th May 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Poor and unexperienced Team member I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges... Read more Reviewed on: 7th May 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (226)

good all round account

has numerous perks including Green flag, free travel insurance, free lounge passes Reviewed on: 22nd June 2016

Tailored banking to suit your needs

The NatWest Black account really is something a little different when it comes to bank accounts. This account is like having your very own PA. The ticket booking service is outstanding and genuinely saves you money, I have used this many times over the last two years and have found it to be invaluable. When you total the amount it would cost you to pay for individual services and benefits from elsewhere the NatWest Black account is very good value for money. Reviewed on: 28th March 2016

The best bank for looking you

I cannot praise natwest enough. The outstanding service i have received in the past few months really has surpassed my expectations. They have gone above and beyond to help me in my current circumstances especially matthew in the forbearane team Reviewed on: 19th February 2016

Fair So Far

Have had generally extremely positive reviews about Natwest and purchasing products. However a minor issue arose a few weeks ago, when a payday loan company charged me for no reason. Further issue relates to paypal transaction and I cant decide whether they will deal with it fairly, since they are yet to take action. Reviewed on: 17th February 2016

Probably the most comprehensive account on the high street

This account really is top of the tree in terms of the benefits that it provides. While many accounts have free travel insurance / mobile phone insurance benefits, this one has the lot, including airport lounge access. The £24/month fee is high, so it's really only good value if you need the benefits attached. Reviewed on: 19th May 2015

Initially excellent, now slowly chipping away at the idea of value and exclusivity

There's nothing fundamentally wrong with Nat-West Private. Any diligent customer can work out fairly easily whether the bolt-ons are financially worth it. The insurances in particular are best-of-breed (particularly mobile phone insurance if you have an expensive smartphone), and provided you travel every now and then, it adds up fairly well compared to the cost (and hassle) of buying individual policies and services from multiple providers. Equally, that doesn't differentiate NatWest from other banks; and in the years I've been a member (it has changed names - I signed up in the days of NatWest Black), the benefits have been gently chipped at. But most importantly, the original reason I signed up for then-Black, now-Private was a single important thing which is no longer there: the ability to speak to a named bank manager. Someone who knew me, my account, and could solve problems for me. That was rapidly withdrawn, and it is a loss to relationship banking. Separately, NatWest customer service over the phone is superb. The call centre staff may be frustrated by procedure at times, but I have never felt let down, they always call back, answer the phone quickly, and try to handle things. Unlike HSBC, they are also all UK based. I cannot fault the service team in the slightest. So, a mixed bag: good people on the ground, for a product which isn't quite as good as it originally promised. Reviewed on: 12th October 2014

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