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NatWest: Black Account reviews

Name: Black Account
Rating: 4.62 (222 reviews)

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4.48

Based on 222 reviews, last reviewed 28th Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

A fantastic account with a broad range of benefits. A fantastic account with a broad range of benefits. The fee is high, but the rewards make it worthwhile. Reviewed on: 28th November 2024

Latest lowest rating:

1

Ditching Natwest I've been a Natwest customer for 14 years and in the last month I've started to have problems getting access to lounges with my Dragonpass. Will be ch... Read more Reviewed on: 21st October 2024

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (222)

Probably the most comprehensive account on the high street

This account really is top of the tree in terms of the benefits that it provides. While many accounts have free travel insurance / mobile phone insurance benefits, this one has the lot, including airport lounge access. The £24/month fee is high, so it's really only good value if you need the benefits attached. Reviewed on: 19th May 2015

Initially excellent, now slowly chipping away at the idea of value and exclusivity

There's nothing fundamentally wrong with Nat-West Private. Any diligent customer can work out fairly easily whether the bolt-ons are financially worth it. The insurances in particular are best-of-breed (particularly mobile phone insurance if you have an expensive smartphone), and provided you travel every now and then, it adds up fairly well compared to the cost (and hassle) of buying individual policies and services from multiple providers. Equally, that doesn't differentiate NatWest from other banks; and in the years I've been a member (it has changed names - I signed up in the days of NatWest Black), the benefits have been gently chipped at. But most importantly, the original reason I signed up for then-Black, now-Private was a single important thing which is no longer there: the ability to speak to a named bank manager. Someone who knew me, my account, and could solve problems for me. That was rapidly withdrawn, and it is a loss to relationship banking. Separately, NatWest customer service over the phone is superb. The call centre staff may be frustrated by procedure at times, but I have never felt let down, they always call back, answer the phone quickly, and try to handle things. Unlike HSBC, they are also all UK based. I cannot fault the service team in the slightest. So, a mixed bag: good people on the ground, for a product which isn't quite as good as it originally promised. Reviewed on: 12th October 2014

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