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NatWest: Black Account reviews

Name: Black Account
Rating: 4.29 (233 reviews)

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4.29

Based on 233 reviews, last reviewed 16th Apr 2026

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Excellent help from my financial advisor Excellent help from my financial advisor Reviewed on: 16th April 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (233)

MONARCH FLIGHT REFUND

REFUND WITHIN FOUR DAYS OF APPLICATION EXCELLENT SERVICE Reviewed on: 8th October 2017

Decent bank account with good benefits

This account is only available to high income customers, and it offers benefits that more than cover the monthly cost, including various insurance cover, concierge, airport lounge access and csshback on spending. Reviewed on: 3rd August 2017

Nothing bad to say!

Been a NatWest banking customer for over 15 years. Not a bad word to say - straightforward, good customer service etc. Reviewed on: 4th June 2017

Excellent Extras

Excellent extras with the account but you do pay for them. I would recommend this account if you think you would use the extras. However if not I'd go for a cheaper account. Reviewed on: 11th May 2017

Preference for online banking

I worry for the jobs of banking staff. I now avoid going into the bank as I hate being asked questions. The staff I assume have targets for selling bank products and services but I hate it. I have switched to online banking. Reviewed on: 12th February 2017

Lots of benefits

I love the reward programme for the Black Account especially the free airport lounge passes. Reviewed on: 12th February 2017

If I could give it less than one star I would

Drunk night and brewery come to mind bank has left me without debit card facility November to January - had the cheek to tweet me saying you need to give the bank 5 days to look in to it - it's jan I complained in november Reviewed on: 7th January 2017

good all round account

has numerous perks including Green flag, free travel insurance, free lounge passes Reviewed on: 22nd June 2016

Tailored banking to suit your needs

The NatWest Black account really is something a little different when it comes to bank accounts. This account is like having your very own PA. The ticket booking service is outstanding and genuinely saves you money, I have used this many times over the last two years and have found it to be invaluable. When you total the amount it would cost you to pay for individual services and benefits from elsewhere the NatWest Black account is very good value for money. Reviewed on: 28th March 2016

The best bank for looking you

I cannot praise natwest enough. The outstanding service i have received in the past few months really has surpassed my expectations. They have gone above and beyond to help me in my current circumstances especially matthew in the forbearane team Reviewed on: 19th February 2016

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