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NatWest: Black Account reviews

Name: Black Account
Rating: 4.58 (227 reviews)

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4.19

Based on 227 reviews, last reviewed 22nd Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

0 stars if I could. 0 stars if I could. Been a customer for 17 years, mortgage etc. Gone down hill since managers disappeared from branches, now you deal with a group ove... Read more Reviewed on: 22nd September 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (227)

Poor value for money

This account used to be value for money , especially airport lounge access via Dragon pass, but unfortunately dragon pass is now a poor partner and doesn’t get as many seats in lounges , so you can’t get in - unless you pay £40 pp or higher . If you complain, Nat west pass you to dragon pass, who then quote their ts &cs and that if there no room for dragon pass , there’s no room - fair enough, but when trying to book a lounge (£5pp additional fee) there is no availability for dragon pass . But if you go direct to the lounges and pay the full fee they have availability . A sad and frustrating situation , as it used to be worthwhile , I’ll be moving my current account and using the saving to buy airport lounge as and when . Reviewed on: 7th June 2024

I have a current accounts, saving accounts and ISA.

I have a current accounts, saving accounts and ISA investing accounts with Natwest, their accounts are easy and simple to use and an added bonus is that they have physical banks you can pop into if you have any issues, brilliant Reviewed on: 12th April 2024

If there is -1000% for a bank customer service proba...

If there is -1000% for a bank customer service probably this bank will get the score. One of the worst experiences that I ever had dealing with a bank. They are just a joke. "The bank would not give you a reason to cancel my account", this was repeated in the call over 6 to 7 times. I have been with the bank since 2010 and this is the way they treat a loyal customer. I have been transferred 4 times in a call to find the correct department. Just a joke of a bank where the customer support team is abysmal. Why do you operate as a bank when you are closing our accounts without any valid reason? I have money in your bank. Very disappointed and will never come to this bank. Thank god did not have a credit card with them, just imagine how they will operate when they give out credit to people. Joke of a bank that does not have any value on real customers. I think the Bank of England has to look into this joke of a bank that behaves like this to its customers. Very frustrated with this customer service which made me write this bloody essay on how bad this bank is. Very very disappointed and frustrated with Northwest Bank. God save you from disaster and hope they learn the lesson. I have been told now that I have to wait for 60 days to get my money transferred to another account. There is no one to respond to my calls at Natwest. Reviewed on: 22nd February 2024

Black account is great, but a little pricey.

Black account is great, but a little pricey. I was lucky enough to get a £10/m discount, plus earn cash back on spends and bills, so really it mostly pays for itself. Reviewed on: 21st February 2024

Fabulous service from a professional team.

Fabulous service from a professional team. Great benefits on the account that I use all year round. Reviewed on: 15th February 2024

Poor returns from savings, excessive monthly charges.

Poor returns from savings, excessive monthly charges. No recogniition for being with bank for 54 years. App works well. Reviewed on: 15th February 2024

Good service and app

Good service and app. Steady stream of service improvements. Reviewed on: 15th February 2024

Not all it says

Be careful as a lot of the so called benifits are not as expected. A hailstorm breaking a windscreen has left me £1000's out of pocket as it was not classed as a breakdown. Don't take offers at face value Reviewed on: 29th August 2023

Generally a good service

A great service in terms of rewards, insurances and withdrawing money abroad. Saves us money. Dragon pass element totally useless and ads stress to holidays doesn't add value. Reviewed on: 8th August 2023

Service level appalling

They believe 1 phone call a year is great service, I made a complaint and have not heard anything from them in over 2 weeks. They are fast becoming a laughing stock. Reviewed on: 2nd August 2023

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