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NatWest: Black Account reviews

Name: Black Account
Rating: 4.29 (233 reviews)

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4.29

Based on 233 reviews, last reviewed 16th Apr 2026

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Excellent help from my financial advisor Excellent help from my financial advisor Reviewed on: 16th April 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (233)

Fabulous service from a professional team.

Fabulous service from a professional team. Great benefits on the account that I use all year round. Reviewed on: 15th February 2024

Poor returns from savings, excessive monthly charges.

Poor returns from savings, excessive monthly charges. No recogniition for being with bank for 54 years. App works well. Reviewed on: 15th February 2024

Good service and app

Good service and app. Steady stream of service improvements. Reviewed on: 15th February 2024

Not all it says

Be careful as a lot of the so called benifits are not as expected. A hailstorm breaking a windscreen has left me £1000's out of pocket as it was not classed as a breakdown. Don't take offers at face value Reviewed on: 29th August 2023

Generally a good service

A great service in terms of rewards, insurances and withdrawing money abroad. Saves us money. Dragon pass element totally useless and ads stress to holidays doesn't add value. Reviewed on: 8th August 2023

Service level appalling

They believe 1 phone call a year is great service, I made a complaint and have not heard anything from them in over 2 weeks. They are fast becoming a laughing stock. Reviewed on: 2nd August 2023

Great account with great rewards

Great experience with the bank always, online tools are great and easy to use. Account is rewarding. Reviewed on: 31st May 2023

You know what you get

Helpful staff, online banking has really improved. Reviewed on: 11th April 2023

Banking app

Best banking app compared to other . Very easy to use Reviewed on: 9th April 2023

Outstanding service

Great to have a real person to help when there are problems. No hours pressing numbers and getting nowhere, a real person at the end of the phone AND they know how to sort things out. Reviewed on: 7th April 2023

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