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Madalina M

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All reviews (3)

Review of the NatWest, Reward Account:

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I recently experienced raising a dispute through Nat...

I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process seems designed to confuse rather than assist. I was left second-guessing myself about whether I was even submitting my issue correctly. Once I managed to submit my dispute, the response time was long, just at the end to receive "The Bank is unable to sit in judgement on the merits of the claim or arbitrate between the parties involved. The only line of enquiry available is where the retailer is unwilling to provide goods or services. Although we are unable to process a claim for you through Mastercard dispute resolution, it does not necessarily follow that you do not have a case. If you pursue the matter through your local Trading Standards Authority or Citizens Advice Bureau they may be able to advise you further" I am disappointed in their inability to effectively help me resolve the issue and I'm searching for another bank who are respecting their clients more. Reviewed on: 18th November 2025

Review of the NatWest, Black Account:

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I recently experienced raising a dispute through Nat...

Review of the Monzo, Current Account:

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I am a huge fan of Monzo and have been a loyal custo...

I am a huge fan of Monzo and have been a loyal customer for nearly six years. I have never encountered any issues with the bank and have only had positive experiences. From receiving my salary a day early to seamlessly transferring money and resolving disputes, Monzo has consistently exceeded my expectations. Reviewed on: 18th November 2024

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