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NatWest: Black account reviews

Name: Black account
Rating: 4.12 (235 reviews)

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4.12

Based on 235 reviews, last reviewed 20th Aug 2026

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

They have always been professional with me, any doub... They have always been professional with me, any doubts and problems, they have always been quick to resolve and give answers Reviewed on: 20th August 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black account reviews (235)

Banking app

Best banking app compared to other . Very easy to use Reviewed on: 9th April 2023

Outstanding service

Great to have a real person to help when there are problems. No hours pressing numbers and getting nowhere, a real person at the end of the phone AND they know how to sort things out. Reviewed on: 7th April 2023

Fantastic Mobile Banking App

What a great banking app, I cannot remember the last time I had to logon to online banking or go into a bank branch. For sometime now the app allows cheques to be paid in and with facial recognition to approve higher value payments everything that I need can be done on my mobile phone wherever I am or at whatever time. Reviewed on: 6th April 2023

Easy to use, excellent back up from the bank

Easy and simple to use. Information they provide is excellent and never had any issues. Provides insurance, car hire, holiday insurance etc. Would recommend to others. Reviewed on: 4th April 2023

Very useful extra benefits

If you paid for all the benefits separately it would cost you more. Gives great peace of mind knowing car breakdown cover, travel insurance are in place. Airport lounges, holiday booking ser ice and concierge service are very helpful for event tickets. Reviewed on: 4th April 2023

Good and easy app to use.

Excellent app for mobile to use and very useful. Reviewed on: 4th April 2023

My trusted bank

My favourite bank for having a current account. Best customer service in the branches and really easy app. Reviewed on: 4th April 2023

Simple helpful banking

Stress free banking. Easy to access via mobile app. Makes life so easy. Highly recommended. Reviewed on: 3rd April 2023

Easiest online banking app..

Completely intuitive to the needs of the user, personalisation is simple and everything you need is within easy reach. Reviewed on: 3rd April 2023

Great value for money

This saves me a lot of money in breakdown & mobile phone insurance plus I get to use an airport lounge when going on holiday! Reviewed on: 23rd March 2023

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