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NatWest: Black Account reviews

Name: Black Account
Rating: 4.24 (232 reviews)

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4.24

Based on 232 reviews, last reviewed 24th Mar 2026

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great app, service and benefits. Great app, service and benefits. Reviewed on: 24th March 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (232)

Excellent

Really quick and easy to do all of the basic things I need for day to day banking, would recommend to friends and family Reviewed on: 20th January 2023

Best bank and banking app out there!!

Fantastic banking app - User face is smooth and looks great, the functionality is fantastic, love the new features like know your credit score and deposit cheques.... By far the best app there is out there! Reviewed on: 19th January 2023

Easy to use, reliable, safe and great range of services at the touch of a button

Easy to access the account information and make payments. Security is easy to use and reassuring Card management is a really useful Notification services very helpful for ensuring accounts stay in credit Reviewed on: 19th January 2023

amazing service

Amazing service and great products Reviewed on: 18th January 2023

Fab & Easy to use

Its an absolutely fab app and so easy to use, what more can you ask for from digital banking Reviewed on: 18th January 2023

Excellent service within Branch

Staff are always helpful and you never seem rushed Reviewed on: 11th January 2023

Black Account Services

Airport Lounge service pointless waste of money they are never available to use, helpline even more pointless. Mixed view of this service, breakdown cover good, mobile phone Insurance poor excess costs as much to replace or repair. We used this service and got a poor replacement, battery was spent. Travel Ins not had the need to claim yet !!!. Tickets and concierge charge more than other companies. Travel money exchange can get better rates off other companies. Interesting writing this review I'm questioning now the value for money and if I will continue with Black Account. 34 years a customer of Natwest and the service in general has gone down considerably. Not what ot was. Reviewed on: 9th January 2023

The free travel Insurance is substandard

We tried to claim for a lost hotel booking resulting from a flight cancellation. Most policies would cover this but NOT the Nat West black travel insurance. Avoid because you can get a much better policy for a good price! Reviewed on: 2nd November 2022

Disgraceful

This has been completely unacceptable. Our Ukranian guest tried to open an account in Stockport branch 7 weeks ago. It has now transpired after numerous visits to the branch along with numerous assurances the card will be with us soon that the application has gone missing. We are now completing yet another application which has taken over an hour. It would seem that the branch IT system cannot trace account applications!!! A friend of ours who is sponsoring a recent arrival went to HSBC after hearing about poor service from NatWest. The account was open within a day. Avoid NatWest at all costs and go to HSBC...or anywhere tbh. Update... absolutely unbelievable. Iryna just got the email link to try and open an account and yet again it asks for ID that she can not possibly provide. I'm absolutely furious with these clowns, it's almost like they are in cahoots with the government to make things as difficult as possible. It took three days to open a Monzo account. HSBC it is. Reviewed on: 26th June 2022

Mixed benefits

Dragonpass poor; travel booking service staffed by people who know little about the services they sell - for example, no-one can tell me cancellation policy on car hire. Good: travel and car breakdown insurance (only had to use latter). And is it me, or do all these glowing reviews about the app (does it also make tea?) sound somewhat similar? Reviewed on: 25th April 2022

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