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NatWest: Black Account reviews

Name: Black Account
Rating: 4.62 (221 reviews)

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4.45

Based on 221 reviews, last reviewed 20th Nov 2024

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

It’s is good value as long as you use the additional... It’s is good value as long as you use the additional bits. Branch is good but don’t use often. Online banking is spot on and does everything for me Reviewed on: 20th November 2024

Latest lowest rating:

1

Ditching Natwest I've been a Natwest customer for 14 years and in the last month I've started to have problems getting access to lounges with my Dragonpass. Will be ch... Read more Reviewed on: 21st October 2024

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About this product

NatWest Black Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Black Account reviews to find out what life as a NatWest customer is really like. And remember, if you are a NatWest customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of NatWest Black Account reviews. Together, we can make financial services work better for everyone.

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NatWest Black Account reviews (221)

Easy and Effective app

Black helped with phone loss, and mobile app was easy to use Reviewed on: 24th March 2022

Genuinely the best banking app

Many fintechs try to compete - but they only offer part of what NatWest does. It's great app overall. Reviewed on: 28th February 2022

App is the best

The app is best in class. I love the new features including being able to get rid of my card reader as now can use biometrics to carry out high security transactions Reviewed on: 3rd February 2022

Dragon pass no benefit

Dragon pass is only any use as benefit in airport lounge if WHEN YOU TURN UP THERE IS SPACE IN LOUNGE. There never ever is and unless you prebook and pay extra to pre book you don't benefit. So the dragon pass is giving you a supposedly free benefit that you still have to pay extra for pre booking to be able to get the benefit. The Black account holder should be able to Pre book with no extra charge if holding dragon pass for this to be a real benefit. Disappointing that this benefit is actually at a cost to be able to use properly Reviewed on: 15th December 2021

I dislike the changes at branch level

They have closed my local branch. Reviewed on: 11th March 2021

Great app and proactive service

The app just keeps getting better and better. The Black Account benefits are tremendous too! My only suggestion is that with the current Covid travel ban the travel-heavy benefits could be reassessed. Reviewed on: 26th February 2021

The mobile phone insurance is amazing

My wife accidentally incinerated her brand new iPhone 12 Pro after it got confused in some garden rubbish we were burning. There were so many reasons we were expecting them not to pay out based on previous experiences with insurance companies, e.g. the phone was in a service company name, it took us weeks to remember that we had insurance with my bank account and so we claimed late, the damage was of an pretty exceptional nature etc., but we received a replacement phone next day via a very streamlined procedure. Reviewed on: 16th February 2021

Best mobile app and great benefits

Best mobile banking app, so easy to use and they keep adding more features, so I can do even more without needing to call or visit a branch. The Reward Black account, whilst pricey, is brilliant too with great benefits and cashback. Reviewed on: 2nd February 2021

The App is amazing

NatWest have the best app on the market. They keep adding amazing features like Credit Score, Insights and I love the new feature to approve transactions via the app. Reviewed on: 18th January 2021

Terrible service

We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the holiday was cancelled by the holiday company are are telling us to sue the company for the money. The terms are clear in the NatWest travel document that they will pay out of government restrictions stop your travel. They have used every delay tactic in the book and it has been over six months and they still have our money disgraceful! Reviewed on: 22nd September 2020

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