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NatWest: Black Account reviews

Name: Black Account
Rating: 4.57 (230 reviews)

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4.19

Based on 230 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Always helpful. Always helpful. Very friendly staff Excellent products My account suits my needs very well Reviewed on: 23rd January 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (230)

All banking

Never had any major problems with NatWest, and if I have I’ve always gotten compensation and an apology swiftly, also these guys were the only ones to give us a decent mortgage, 10 stars for NatWest! Reviewed on: 23rd December 2019

Best Banking App!

I love how NatWest are rivalling fintechs such as Monzo and Starling with the introduction of Spending, lock and unlock debit card and get cash. Reviewed on: 4th December 2019

Superb app and great customer service

The app is great and just keeps getting better. I can do almost everything on it and when I do need to visit a branch the team are always more than happy to help. My Premier Manager is also a great addition to this service. Reviewed on: 7th November 2019

Great Account but was better

I like this account but you need to add more rather than take-away from it. Reviewed on: 6th February 2019

Excellent on line facility

The sensational mobile app allows for banking freedom anywhere in the world. Fantastically user friendly - I just love it. Reviewed on: 5th February 2019

Responsive and helpful

Responsive and helpful. Online app is pretty easy to use too. Reviewed on: 1st February 2019

good app

good rewards on household bills Reviewed on: 1st February 2019

Best app ever!

The NatWest Banking app helps me do my day to day Banking at the touch of my finger! I love being able to pay people using their Mobile number or get cash when I’ve left my card in another handbag. It’s so simple to use and would recommend it to all my friends and family. Reviewed on: 1st February 2019

Awesome way to bank

I hate calling and going into the branch and now I never have to as I can do literally everything in the app :) Reviewed on: 31st January 2019

NatWest App is a great app for on the go banking

I used to use online banking to access my account but now with all the features on the NatWest mobile app I don't remember the last time that I had to logon to online banking. The recent addition of pending transactions is particularly useful and I have used the app to make payments abroad, pay my credit card etc. So quick to access and makes managing finances no longer a chore. Even used the great Get Cash function when like an idiot I forgot my wallet one day. Reviewed on: 31st January 2019

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