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NatWest: Black Account reviews

Name: Black Account
Rating: 4.62 (221 reviews)

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4.45

Based on 221 reviews, last reviewed 20th Nov 2024

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

It’s is good value as long as you use the additional... It’s is good value as long as you use the additional bits. Branch is good but don’t use often. Online banking is spot on and does everything for me Reviewed on: 20th November 2024

Latest lowest rating:

1

Ditching Natwest I've been a Natwest customer for 14 years and in the last month I've started to have problems getting access to lounges with my Dragonpass. Will be ch... Read more Reviewed on: 21st October 2024

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About this product

NatWest Black Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Black Account reviews to find out what life as a NatWest customer is really like. And remember, if you are a NatWest customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of NatWest Black Account reviews. Together, we can make financial services work better for everyone.

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NatWest Black Account reviews (221)

Excellent all round account

I have remained with NatWest for 30 years, despite being savvy to switching providers when their service let me down. The NatWest Black Account has been played its part in my choice to remain. Great all round account with relevant perks that actually benefit me and a great banking app to boot. Reviewed on: 2nd January 2019

Excellent value for money

Marvellous savings on theatre & cinema tickets, great airport lounge access, good travel ins & rewards on your direct debits & credit card spending and no foreign fees on purchases abroad, all supported by the wonderful mobile banking app Reviewed on: 8th November 2018

Great app

Really easy to do all my banking on the go Reviewed on: 7th November 2018

Receipt management

As a Premier (private) customer, I enjoy being able to manage my receipts in the app. I also appreciate the fact I get my own Premier branding in the app too because it makes me feel valued to be banking with NatWest! Reviewed on: 5th November 2018

excellent product

free world wide travel insurance, car recovery and mobile phone insurance Reviewed on: 8th February 2018

Enjoyable service

This is a good account and the customer service was a joy Reviewed on: 6th January 2018

Terrible

Whenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy to except NatWest customers, very embarrassing! In short they will take your £28 a month but don’t expect anything back. Reviewed on: 3rd December 2017

Where do I start?

Where do I start? Last year we opened a joint bank account and a hard credit search was done twice on my credit file. I called the bank straight away and asked them for this to be resolved. I also told my credit reference agency that I would like to dispute the search. Couple of weeks later NatWest refused to take the second search off my file which was done because of their mistake. Made an official complaint which hasn't got resolved FOR OVER A YEAR NOW! A couple of days ago we decided to cancel our account because we were leaving the country. We went to the Twickenham branch in London and got everything some I'm 15 minutes. Finally, I thought to myself they're improving. We cancelled all our direct debits, standing orders, and the account. The next day when we were already outside the country the first direct debit went out...oh joy!!! Contacted their team and they recalled the payment and advised us that the closing of the account will take 5 working days??? Well... We were certainly not told that! I asked again if now all the direct debits were cancelled? I was told, yes and there will be nothing else going out of our account. 2 days later another payment has gone out. Once again I contacted their team and I was told that this is the account fee for the month before...I asked twice while I was in the branch of everything has been some or if there's anything else we need to pay for, I was told it's all done!! How can a bank afford so many mistakes??? It's absolutely ridiculous. This company is a joke and all customers should stay away from them. As nice their customer service people are they also useless of resolving problems! I'm going to pay for the final fee but I'll make sure my review will be everywhere on the internet to warn people. Reviewed on: 3rd November 2017

MONARCH FLIGHT REFUND

REFUND WITHIN FOUR DAYS OF APPLICATION EXCELLENT SERVICE Reviewed on: 8th October 2017

Decent bank account with good benefits

This account is only available to high income customers, and it offers benefits that more than cover the monthly cost, including various insurance cover, concierge, airport lounge access and csshback on spending. Reviewed on: 3rd August 2017

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