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NatWest: Black Account reviews

Name: Black Account
Rating: 4.59 (226 reviews)

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4.20

Based on 226 reviews, last reviewed 7th May 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Poor and unexperienced Team member I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges... Read more Reviewed on: 7th May 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (226)

Great app and proactive service

The app just keeps getting better and better. The Black Account benefits are tremendous too! My only suggestion is that with the current Covid travel ban the travel-heavy benefits could be reassessed. Reviewed on: 26th February 2021

The mobile phone insurance is amazing

My wife accidentally incinerated her brand new iPhone 12 Pro after it got confused in some garden rubbish we were burning. There were so many reasons we were expecting them not to pay out based on previous experiences with insurance companies, e.g. the phone was in a service company name, it took us weeks to remember that we had insurance with my bank account and so we claimed late, the damage was of an pretty exceptional nature etc., but we received a replacement phone next day via a very streamlined procedure. Reviewed on: 16th February 2021

Best mobile app and great benefits

Best mobile banking app, so easy to use and they keep adding more features, so I can do even more without needing to call or visit a branch. The Reward Black account, whilst pricey, is brilliant too with great benefits and cashback. Reviewed on: 2nd February 2021

The App is amazing

NatWest have the best app on the market. They keep adding amazing features like Credit Score, Insights and I love the new feature to approve transactions via the app. Reviewed on: 18th January 2021

Terrible service

We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the holiday was cancelled by the holiday company are are telling us to sue the company for the money. The terms are clear in the NatWest travel document that they will pay out of government restrictions stop your travel. They have used every delay tactic in the book and it has been over six months and they still have our money disgraceful! Reviewed on: 22nd September 2020

A banking service that just works, whenever and wherever you need it to

Ok, so I pay for the account, but the benefits are really great value and much better than I could get for the price if I bought individually. The app is great, I can do virtually anything I need to wherever I am. A bank that just works, what more do you need?! Reviewed on: 2nd January 2020

All banking

Never had any major problems with NatWest, and if I have I’ve always gotten compensation and an apology swiftly, also these guys were the only ones to give us a decent mortgage, 10 stars for NatWest! Reviewed on: 23rd December 2019

Best Banking App!

I love how NatWest are rivalling fintechs such as Monzo and Starling with the introduction of Spending, lock and unlock debit card and get cash. Reviewed on: 4th December 2019

Superb app and great customer service

The app is great and just keeps getting better. I can do almost everything on it and when I do need to visit a branch the team are always more than happy to help. My Premier Manager is also a great addition to this service. Reviewed on: 7th November 2019

Great Account but was better

I like this account but you need to add more rather than take-away from it. Reviewed on: 6th February 2019

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