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NatWest Cash ISA Reviews

Ratings based on 26 reviews Last review 3 weeks ago

NatWest ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with NatWest is really like. Oh, and if you have experience using a NatWest ISA, you can write a review too. Smart Money People is the UK's...

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NatWest ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with NatWest is really like. Oh, and if you have experience using a NatWest ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Our Smart Money People 360° Rating

Good Savings
Combines our customer review data set with wider market analysis. Find out more here.

Your Cash ISA Reviews (26)

4th April 2017

Fantastic Service!

I have been with Natwest for many years now, and I have never had a problem with them. However I recently opened a cash ISA and I realised just how good their products and customer service were. Their rates are really very fair and the support and...

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I have been with Natwest for many years now, and I have never had a problem with them. However I recently opened a cash ISA and I realised just how good their products and customer service were. Their rates are really very fair and the support and advice provided by those who work there has been fantastic every step of the way. Highly recommend!

17th March 2017

Unable to follow instructions

Attempting to set up account for my wife who has dementia with me acting as deputy power of attorney. So far this has taken over 4 weeks, they have all the relevant paper work but have decided not to follow my request to leave our joint account as is...

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Attempting to set up account for my wife who has dementia with me acting as deputy power of attorney. So far this has taken over 4 weeks, they have all the relevant paper work but have decided not to follow my request to leave our joint account as is with both names showing and were in the process of removing her name. On complaining I was encourage to make a complaint this I have done and have been promised a call on Monday the 20.03.17. Having been a customer for fifty years I can only assume that loyalty counts for nothing.

5th February 2017

Go West!

I have been with Natwest since I was a child, thats well over 30 years ago. I collected all piggies when I was a child and have always been valued as a long time customer. The staff in the bank are friendly and in regards to my ISA-its been a great...

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I have been with Natwest since I was a child, thats well over 30 years ago. I collected all piggies when I was a child and have always been valued as a long time customer. The staff in the bank are friendly and in regards to my ISA-its been a great way to save money!

8th September 2016

Branch staff 1, Remote Access Nil

Staff in branch could not be more eager to help, and - despite a pointless, ugly, trendy redesign - customers tend to leave our NatWest smiling. ...

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Staff in branch could not be more eager to help, and - despite a pointless, ugly, trendy redesign - customers tend to leave our NatWest smiling.

More people now use app / online banking. The app is so limited in what you can see and do, I rarely bother.

The website - unlike Santander - forces you to phone if you have a query. Crazy. They have to guess an answer or research one. Email (or logged-in secure web forms for account-specific questions) allows them time to read your detailed description, look into an issue and take their time to find an authoritative, accurate reply.

7th September 2016

Natwest Savings Experience

I use an instant access savings account with Natwest and I have found the service to be very practical and exactly as it appears - security for your savings complete with instant access via branch, phone, online, or app (none of which I have ever had...

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I use an instant access savings account with Natwest and I have found the service to be very practical and exactly as it appears - security for your savings complete with instant access via branch, phone, online, or app (none of which I have ever had any problems with). I have also never had any issues with accessing the account or the amount of interest paid. Overall a good, reliable service - exactly what it says on the tin.

5th September 2016

Nothing special at all

I had a Natwest cash ISA for a few years as I had a current account with Natwest so it was nice to be able to manage everything from within one single place. Unfortunately, every 6 months or so, I got the dreaded email from Natwest telling me that my...

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I had a Natwest cash ISA for a few years as I had a current account with Natwest so it was nice to be able to manage everything from within one single place. Unfortunately, every 6 months or so, I got the dreaded email from Natwest telling me that my interest rate was reducing, until it was less than half a percent, so I ended up taking my money elsewhere.

31st August 2016

Slow but steady

Natwest is the only bank I've ever banked with who take up to 24 hrs to move money from my current account to my savings account. Most other banks are instant from one to the other. Other than that, I find natwest to be a good back-up to my main bank,...

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Natwest is the only bank I've ever banked with who take up to 24 hrs to move money from my current account to my savings account. Most other banks are instant from one to the other. Other than that, I find natwest to be a good back-up to my main bank, not had any problems with them.

31st August 2016

Good straightforward services

I have been a Natwest customer for many years, and have always found their services very clear and simple to use. Staff are exceptionally friendly and helpful in branch....

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I have been a Natwest customer for many years, and have always found their services very clear and simple to use. Staff are exceptionally friendly and helpful in branch.

I do not think that you will receive the best interest rates at Natwest. As such, I would recommend their ISA only if you are looking for an easy way to save and already use Natwest for your other banking services. This will allow you to easily keep track of your money - all in one place.

Otherwise, it seems likely that you will get better interest rates elsewhere.

30th August 2016

Great in Emergencies

I don't really have many dealings with Nattiest but the times I have stand out as having provided me with excellent customer service. Once someone had obtained my details and had used them to purchase iTunes gift cards. Nattiest saw this and stopped...

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I don't really have many dealings with Nattiest but the times I have stand out as having provided me with excellent customer service. Once someone had obtained my details and had used them to purchase iTunes gift cards. Nattiest saw this and stopped it immediately and refunded me my money. The second time was when I lost my purse. NatWest were extremely helpful and accommodating, reassuring me that my money was safe.

30th August 2016

Their overdraft interest charges are very high

Have an arranged overdraft with Natwest but their fees and charges each month are very high. Having said that I have had this account for 23 years and what I find most positive about them is their online banking app is great.

30th August 2016

Easy to use website/easy to transfer money in/out

I signed up for a savings account with Natwest online. I found their website easy to use and the account was set up within minutes. I also use NatWest's mobile app - I find this very accessible. I can transfer money in and out of the savings account...

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I signed up for a savings account with Natwest online. I found their website easy to use and the account was set up within minutes. I also use NatWest's mobile app - I find this very accessible. I can transfer money in and out of the savings account easily and can see at a glance how much I have in my account. Although interest rates are low this is across the board with mainstream banks therefore I will not mark them down because of this (written in August 2016)

30th August 2016

Very easy to purchase!

I had been putting off taking out any banking products at all thinking it was going to be so much hassle and take ages to sort out but with Natwest it was all sorted out really quickly and I had everything I needed within hours! I'd definitely use...

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I had been putting off taking out any banking products at all thinking it was going to be so much hassle and take ages to sort out but with Natwest it was all sorted out really quickly and I had everything I needed within hours! I'd definitely use them again and have already recommended them to friends and family.

27th August 2016

In Flagrante Delicto..

I would like to share my objective 10 year experience of this bank which climaxed recently in near personal tragedy. Quite frankly, they are more like a circus of clowns than a bank. I will stand by this review in a court of law, with my hand on the...

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I would like to share my objective 10 year experience of this bank which climaxed recently in near personal tragedy. Quite frankly, they are more like a circus of clowns than a bank. I will stand by this review in a court of law, with my hand on the bible and surrounded by my peers. Trustpilot may approach me to evidence this review.
I recently logged in to my banking app to find that after 10 years I mysteriously had no current account. I called Natwest ‘customer services’ to be greeted by the disinterested and incompetent customer service that I have become well accustomed to. I was eventually (the advisor managed to put me through to the wrong number twice..) told my current account had been frozen. To clarify the law on this; it is unlawful for a bank to freeze an individual’s bank account (whatever the reason) and withhold their money without a court order. It is basically fraud/theft. The fact that I also wasn’t informed was, in itself, a reckless act.
I have Type 1 Diabetes and long standing health problems for which I am receiving the highest rate of Disability Living Allowance. Except a little money my partner could afford to lend me I had to go without food or basic amenities for 4 days thanks to Natwest’s incompetent, unlawful and reckless act. Predictably enough I became unwell and a duty doctor had to be called.
I made a formal complaint online in which I justifiably threatened to sue Natwest unless my funds were released. Sure enough, they did unfreeze the account as they knew they were in the legal wrong but they didn't even show me the basic respect of informing me that they had unfrozen my account, I had to log in to internet banking to find out.
I have been an enduring Natwest Customer for 10 years. Despite their near constant mistakes and appalling customer service (a term used loosely in this case) I have stayed with them. To give one e.g. I recently changed my name. Normally an individual sends a legal copy of the deed poll of to a company (financial or otherwise, this make no difference) and the deed poll is returned by recorded delivery within a few day’s. However, in the case of Natwest, I had to take the deed poll in to a branch and then had to return no less than three times due to mistakes their incompetent staff had made.
I am someone who tries to ‘see the wood through the trees’ and I do not relent to subjective knee jerk reactions but clearly enough is enough.
I have now signed up with another bank and was quickly put at ease by their obvious competence and respectful manner.
Natwest has ‘compensated’ me with £50 along with a pathetic letter from a so called complaints advisor (quite frankly my 15 year old niece could have written better). This only serves to rub salt in the wound and in no way ‘compensates’ me for how they treated one of their loyal customers. I am blatantly disgusted, appalled and shocked.
I am currently taking advice on instigating legal litigation against Natwest through the High Court, very likely.

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