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Monument reviews

Monument's logo
Rated Excellent • 4.89/5

Monument reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 377 product reviews

Average score of 4.89/5
5 star
91%
4 star
6%
3 star
1%
2 star
1%
1 star
1%
Reviews for Monument have trended negatively over the past 90 days

Latest positive rating

5/5

Easy to onboard and very easy to use!

Easy to onboard and very easy to use! Works smoothly and gives an excellent rate. Membership benefits are impressive too!

{"display":"Diptesh","full_name":"Diptesh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Diptesh 22nd March 2025

Latest negative rating

1/5

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of... Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Read more Read less

{"display":"Shabaaz A","full_name":"Shabaaz A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Shabaaz A 9th September 2024
See more reviews for Monument products

About Monument

Monument is the first UK challenger bank designed to help professionals, entrepreneurs and ambitious savers grow and enjoy their wealth.

Monument is focused on redefining banking through exceptional client service, straightforward savings and a membership service.

Trusted with over £5 billion in savings, Monument offers Easy Access Savings, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA.

Monument at a glance

Contact details

Phone
02045248080
Email
[email protected]
Main address
33 Cavendish Square, W1G 0PW London, United Kingdom

Reviews for Monument

Showing 11 of 377 company reviews • Last reviewed within 7 days

Easy to onboard and very easy to use!

Savings • 22nd March 2025

Easy to onboard and very easy to use! Works smoothly and gives an excellent rate. Membership benefits are impressive too!

{"display":"Diptesh","full_name":"Diptesh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Just works really well.

Savings • 22nd March 2025

Just works really well. Very quick onboarding

{"display":"Caroline J","full_name":"Caroline J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Any issue or concern I had was instantly resolved an...

    Any issue or concern I had was instantly resolved and answered by the team. I feel like I have a good personal relationship and that... Any issue or concern I had was instantly resolved and answered by the team. I feel like I have a good personal relationship and that makes me a happy customer. I also enjoy the experience all in all. Read more Read less

    {"display":"Yazan k","full_name":"Yazan k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Yazan k 21st March 2025
  • 5/5

    Good rates, nice app, quick response from customer s...

    Good rates, nice app, quick response from customer service, and UK team.

    {"display":"Mehmet C","full_name":"Mehmet C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mehmet C 20th March 2025
  • 5/5

    Amazing!

    Great app, super easy to use and BEAUTIFUL design. I’ll definitely use Monument for a long long time!

    {"display":"Marius D","full_name":"Marius D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Such a difference from other banks!

    Such a difference from other banks! Convinced by their customer service and product offering.

    {"display":"JV","full_name":"JV","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JV 17th March 2025
  • 5/5

    Excellent customer service

    Excellent customer service everytime, backed up with an amazing app.

    {"display":"Craig B","full_name":"Craig B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Craig B 16th March 2025
  • 5/5

    A breath of fresh air

    The Monument website is informative and thorough. The Monument app to set the account up is exemplary and very simple to use and understand. A breath of fresh air!

    {"display":"Martyn S","full_name":"Martyn S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martyn S 16th March 2025
  • 5/5

    Monument No. 1 Bank for Savings

    I am still surprised how well everything went with Monument so far, they are my absolute favorite, I have invested a lot of money and... I am still surprised how well everything went with Monument so far, they are my absolute favorite, I have invested a lot of money and still keep it in the multiple accounts I have opened with them, I really hope they stay consistent and continue to provide the best value and respect for their customers Read more Read less

    {"display":"Sebastian Huma","full_name":"Sebastian Huma","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sebastian Huma 15th March 2025
  • 5/5

    Great customer service and superb App, so swift and...

    Great customer service and superb App, so swift and easy. Excellent rates.

    {"display":"Claire E","full_name":"Claire E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Claire E 7th March 2025
  • 5/5

    Very easy app to navigate.

    Very easy app to navigate. Great interest rates.

    {"display":"Claire Easton","full_name":"Claire Easton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/730708.png"}}'s avatar
    Savings
    Claire Easton 7th March 2025

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