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Monument reviews

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Rated Excellent • 4.94/5

Monument reviews

Verified business Last reviewed within 7 days British bank awards winner
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Review summary

People rate this company as Excellent based on 1,709 product reviews

Average score of 4.94/5
5 star
95%
4 star
4%
3 star
1%
2 star
0%
1 star
0%
Reviews for Monument have trended negatively over the past 90 days

Monument Savings is loved for its easy-to-use app, competitive interest rates, and quick transfers that make managing money a breeze. The customer service is friendly and responsive, adding to the smooth experience. However, some users have been frustrated by occasional interest rate drops and limited weekend support, while a few faced serious issues with fund access and app glitches.

Positive themes

  • Monument Savings app is super easy to use and makes managing money simple.
  • Monument Savings offers competitive interest rates that help money grow steadily.
  • Transfers with Monument Savings are fast and often instant with clear notifications.

Negative themes

  • Some users found Monument Savings' interest rates dropped too quickly after joining.
  • A few had serious issues accessing funds or poor communication from Monument Savings.
  • The app has glitches and lacks features like a logout or account closing button for some.
Summarised by AI
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About Monument

Monument is the first UK challenger bank built to support professionals, entrepreneurs and ambitious savers in growing and enjoying their wealth.

Monument is focused on delivering a better banking experience through straightforward savings products, wealth-tracking tools, exceptional service and curated lifestyle benefits. Everything is designed to help our clients make more of life.

Their savings products include Easy Access, Limited Access, Fixed Term Deposits, Notice Accounts and an Easy Access Cash ISA.

Monument at a glance

Contact details

Phone
02045248080
Email
[email protected]
Main address
33 Cavendish Square, W1G 0PW London, United Kingdom

Reviews for Monument

Showing 11 of 1709 company reviews • Last reviewed within 7 days

Clear and focused product set

Savings • 23rd April 2026

Easy to use, clear and focused product set

{"display":"OR","full_name":"OR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
OR
Rated Excellent • 5/5
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Easy and straightforward banking

Savings • 21st April 2026

Monument gave me a simple way to save and track my money with good rates of interest. The app is easy to use and makes banking on the go accessible.

{"display":"Emma W","full_name":"Emma W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Easy to open account with good saving rate

    Easy to open account with good saving rate

    {"display":"Zoe c","full_name":"Zoe c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Zoe c 20th April 2026
  • 5/5

    A Brilliant bank with which to do business.

    A brilliantly easy bank to deal with online. Monument have an efficient process for setting up and verifying accounts, a flawless app and regular and... A brilliantly easy bank to deal with online. Monument have an efficient process for setting up and verifying accounts, a flawless app and regular and timely communications at every stage and for every transaction. Read more Read less

    {"display":"Paul F","full_name":"Paul F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul F 20th April 2026
  • 5/5

    Class Leading Account Management

    The ease of setting up my account and the clarity of information provided are class leading.

    {"display":"Martin C","full_name":"Martin C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin C 19th April 2026
  • 5/5

    Great products and service

    Great service and easy to communicate and feel money is safe

    {"display":"jochine v","full_name":"jochine v","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    jochine v 19th April 2026
  • 5/5

    So far so goood.

    So far so goood...very responsive and empathetic customer support with excellent intuititve app

    {"display":"Shreethi Srirama","full_name":"Shreethi Srirama","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1397308.png"}}'s avatar
    Savings
    Shreethi Srirama 18th April 2026
  • 5/5

    Great savings rates and easy of use

    Great savings rates and easy of use

    {"display":"MS","full_name":"MS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MS 18th April 2026
  • 5/5

    Easy to open account ...

    Easy to open account very good communication during opening process. Good top rate interest paid .Would recommend this company

    {"display":"Robert Williams ","full_name":"Robert Williams ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to open account.

    Easy to open account. App simple.

    {"display":"Laura","full_name":"Laura","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Laura 17th April 2026
  • 5/5

    Good customer service I would recommend Monument

    Good customer service I would recommend Monument

    {"display":"susan b","full_name":"susan b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    susan b 17th April 2026

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