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Monument reviews

Monument's logo
Rated Excellent • 4.94/5

Monument reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days

What is this award?

The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback.  Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.

This company has won:

  • Best savings provider 2025
See all awards Monument have won
British bank awards winner
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Review summary

People rate this company as Excellent based on 956 product reviews

Average score of 4.94/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monument have trended positively over the past 90 days

Monument nails it with a super easy-to-use app and some of the best savings rates around, making managing money a breeze. People love how quick and fuss-free transfers and withdrawals are, plus the friendly, helpful customer service adds a nice personal touch. On the downside, a few have hit snags with slow responses or rigid rules on withdrawals, which can be frustrating when you need quick access to your cash.

Positive themes

  • Monument's app is brilliantly simple and makes saving and managing money effortless.
  • Monument offers consistently competitive interest rates that really help savings grow.
  • Customer service at Monument is friendly and quick to help when needed.

Negative themes

  • Some users found Monument slow or unhelpful when urgent withdrawals or errors occurred.
  • A few felt the app lacked key features like account closure or proper logout options.
  • Occasional app glitches and delays frustrated some new users at the start.
Summarised by AI
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About Monument

Monument is the first UK challenger bank built to support professionals, entrepreneurs and ambitious savers in growing and enjoying their wealth.

Monument is focused on delivering a better banking experience through straightforward savings products, wealth-tracking tools, exceptional service and curated lifestyle benefits. Everything is designed to help our clients make more of life.

Their savings products include Easy Access, Limited Access, Fixed Term Deposits, Notice Accounts and an Easy Access Cash ISA.

Monument at a glance

Contact details

Phone
02045248080
Email
[email protected]
Main address
33 Cavendish Square, W1G 0PW London, United Kingdom

Reviews for Monument

Showing 11 of 956 company reviews • Last reviewed within 7 days

Great rates and responsive client service

Easy Access Cash ISA • 14th February 2026

Great rates. Was very easy to switch from my existing Cash ISS. And managing my money in Monument has been really easy through their app.

{"display":"Sudip D","full_name":"Sudip D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Amazing customer service!

Savings • 5th February 2026

Amazing customer service! Never had a problem with them. Also easy to use app!

{"display":"Michael J","full_name":"Michael J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Everything works brilliantly!

    Simple, intuitive account opening process. Fantastic ongoing realtime transactional service.

    {"display":"Andrew Davies","full_name":"Andrew Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew Davies 22nd January 2026
  • 5/5

    I can't fault Monument....

    Monument offer very competitive interest rates and the app is straightforward to use. A major plus point for me is that withdrawals from Monument's Easy... Monument offer very competitive interest rates and the app is straightforward to use. A major plus point for me is that withdrawals from Monument's Easy Access account are instantly available in my nominated account. Read more Read less

    {"display":"Carl Mountain","full_name":"Carl Mountain","avatar":{"url":"\/assets\/uploads\/avatars\/users\/461586.png"}}'s avatar
    Savings
    Carl Mountain 12th June 2025
  • 5/5

    Great app and very quick payments and withdrawals.

    Great app and very quick payments and withdrawals.

    {"display":"Nigel S","full_name":"Nigel S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel S 12th June 2025
  • 5/5

    Good bank you want

    Good. With all the facility I needed .

    {"display":"Satyabrata M","full_name":"Satyabrata M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Satyabrata M 23rd May 2025
  • 5/5

    The app is very good.

    The app is very good. Tells me all I need to know.

    {"display":"BernardO","full_name":"BernardO","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    BernardO 22nd April 2025
  • 5/5

    Monument Bank

    From the beginning I have not experienced any negative dealings with Monument it is all positive from telephone enquires to the use of the App... From the beginning I have not experienced any negative dealings with Monument it is all positive from telephone enquires to the use of the App - can only but highly recommend Monument Bank. Read more Read less

    {"display":"Tracey D","full_name":"Tracey D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tracey D 22nd April 2025
  • 5/5

    Nice to deal with.

    Nice to deal with. A Bank that gains your confidence by being approachable and fast updates on your savings.

    {"display":"John G","full_name":"John G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John G 22nd April 2025
  • 5/5

    easy and quick to use online banking system.

    easy and quick to use online banking system. app is really clear and straightforward

    {"display":"denise ","full_name":"denise ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    denise 22nd April 2025
  • 5/5

    Positive experience

    Easy to use app - simple, clear, fast. Good rates. Positive experience.

    {"display":"ContactPS","full_name":"ContactPS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ContactPS 21st April 2025

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