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Monument reviews

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Rated Excellent • 4.95/5

Monument reviews

Verified business Last reviewed within 7 days British bank awards winner
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Review summary

People rate this company as Excellent based on 1,352 product reviews

Average score of 4.95/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monument have trended negatively over the past 90 days

Monument Savings is loved for its easy-to-use app, competitive interest rates, and quick, hassle-free transactions. People appreciate the clear communication and friendly customer service that makes saving straightforward and stress-free. However, a few have struggled with slow responses or rigid rules around withdrawals, which can be frustrating when access to funds is urgent.

Positive themes

  • Monument Savings app is simple, intuitive and a joy to use.
  • Monument Savings offers competitive interest rates that really help money grow.
  • Monument Savings customer service is friendly and quick to help.

Negative themes

  • Monument Savings can be slow or unhelpful when urgent withdrawals are needed.
  • Some find Monument Savings app glitchy or lacking key features like logout or account closure.
  • High minimum deposits and quick rate cuts have annoyed some Monument Savings users.
Summarised by AI
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About Monument

Monument is the first UK challenger bank built to support professionals, entrepreneurs and ambitious savers in growing and enjoying their wealth.

Monument is focused on delivering a better banking experience through straightforward savings products, wealth-tracking tools, exceptional service and curated lifestyle benefits. Everything is designed to help our clients make more of life.

Their savings products include Easy Access, Limited Access, Fixed Term Deposits, Notice Accounts and an Easy Access Cash ISA.

Monument at a glance

Contact details

Phone
02045248080
Email
[email protected]
Main address
33 Cavendish Square, W1G 0PW London, United Kingdom

Reviews for Monument

Showing 11 of 1352 company reviews • Last reviewed within 7 days

Easy to use, fast and excellent app

Savings • 12th March 2026

Easy to use, fast and excellent app

{"display":"Nathalie Thomas","full_name":"Nathalie Thomas","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1394391.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent interest rate, easy to use app.

Savings • 12th March 2026

Excellent interest rate, easy to use app. My mum is also using them now for some of her savings. They pay the interest direct to her bank account without fail.

{"display":"Jason G","full_name":"Jason G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Monumental

    Straight forward easy to open ISA

    {"display":"Debrazebrac","full_name":"Debrazebrac","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Debrazebrac 11th March 2026
  • 4/5

    Have no complaints

    Started saving last year. Found the returns on investment as they said. Have no complaints as they keep me informed of any changes and news.

    {"display":"FAC","full_name":"FAC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    FAC 11th March 2026
  • 5/5

    A Great Experience

    I felt my money was safe. I love the App which is easy to use. Communication was good.

    {"display":"Sandra Moran","full_name":"Sandra Moran","avatar":{"url":"\/assets\/uploads\/avatars\/users\/6994.png"}}'s avatar
    Savings
    Sandra Moran 10th March 2026
  • 5/5

    Wonderful customer service

    So helpful on providing information and support when contacted.

    {"display":"Gillian B","full_name":"Gillian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gillian B 10th March 2026
  • 5/5

    I found Monument to be very efficient and am happy w...

    I found Monument to be very efficient and am happy with it.

    {"display":"Susan B","full_name":"Susan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan B 9th March 2026
  • 5/5

    Very easy!

    All very simple and straightforward

    {"display":"Sara C","full_name":"Sara C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sara C 7th March 2026
  • 5/5

    New account opened

    Opened account without any problems. Easy to navigate app.

    {"display":"G D","full_name":"G D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    G D 7th March 2026
  • 5/5

    Excellent service

    Very competitive rates on savings. The app is superb making it easy to save, contribute funds and make withdrawals. Transactions are fast and followed up... Very competitive rates on savings. The app is superb making it easy to save, contribute funds and make withdrawals. Transactions are fast and followed up with in-app notifications and text messages. The app is easy to use. Read more Read less

    {"display":"A Watts","full_name":"A Watts","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    A Watts 7th March 2026
  • 5/5

    here is hoping for a good return on my investment er ..

    New to it first year so not had to use customer service

    {"display":"Christopher Welch","full_name":"Christopher Welch","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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