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Monument reviews

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Rated Excellent • 4.95/5

Monument reviews

Verified business Last reviewed within 7 days British bank awards winner
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Review summary

People rate this company as Excellent based on 1,364 product reviews

Average score of 4.95/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monument have trended negatively over the past 90 days

Monument Savings is loved for its easy-to-use app, competitive interest rates, and quick, hassle-free transactions. People appreciate the clear communication and friendly customer service that makes saving straightforward and stress-free. However, a few have struggled with slow responses or rigid rules around withdrawals, which can be frustrating when access to funds is urgent.

Positive themes

  • Monument Savings app is simple, intuitive and a joy to use.
  • Monument Savings offers competitive interest rates that really help money grow.
  • Monument Savings customer service is friendly and quick to help.

Negative themes

  • Monument Savings can be slow or unhelpful when urgent withdrawals are needed.
  • Some find Monument Savings app glitchy or lacking key features like logout or account closure.
  • High minimum deposits and quick rate cuts have annoyed some Monument Savings users.
Summarised by AI
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About Monument

Monument is the first UK challenger bank built to support professionals, entrepreneurs and ambitious savers in growing and enjoying their wealth.

Monument is focused on delivering a better banking experience through straightforward savings products, wealth-tracking tools, exceptional service and curated lifestyle benefits. Everything is designed to help our clients make more of life.

Their savings products include Easy Access, Limited Access, Fixed Term Deposits, Notice Accounts and an Easy Access Cash ISA.

Monument at a glance

Contact details

Phone
02045248080
Email
[email protected]
Main address
33 Cavendish Square, W1G 0PW London, United Kingdom

Reviews for Monument

Showing 11 of 1364 company reviews • Last reviewed within 7 days

It's easy to open an account with Monument.

Savings • 1st April 2026

It was quick and easy to open an account with Monument. I receive emails confirming each transaction and monthly statements. The interest rate is also good.

{"display":"C L","full_name":"C L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
C L
Rated Excellent • 5/5
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Very easy to manage and open account, coupled with f...

Savings • 29th March 2026

Very easy to manage and open account, coupled with fantastic interest rates - wholeheartedly recommend.

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    A great package

    Competitive savings rates coupled with good customer service made Monument a winning home for my savings

    {"display":"Hamish Archibald","full_name":"Hamish Archibald","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hamish Archibald 24th March 2026
  • 5/5

    This bank is top notch.

    This bank is top notch. Very competitive savings rates, interest calculated on a rolling day by day basis. Also texts sent immediately on deposits & withdrawals.

    {"display":"Alistair F","full_name":"Alistair F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alistair F 24th March 2026
  • 5/5

    Really easy to set up, great rates.

    Really easy to set up, great rates. I really like the reassurance of getting a message every time a deposit arrives safely.

    {"display":"Abigail C","full_name":"Abigail C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Abigail C 23rd March 2026
  • 5/5

    Satisfied customer

    Not easy to set up initially but I appreciate the security. Good being able to speak to someone easily. Once all is set up very informative .

    {"display":"Vivienne S","full_name":"Vivienne S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Vivienne S 23rd March 2026
  • 5/5

    Easy to open, fast transfers, good app, good interes...

    Easy to open, fast transfers, good app, good interest rate

    {"display":"Martin","full_name":"Martin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin 20th March 2026
  • 4/5

    Positive throughout and intuitive

    Positive throughout and intuitive

    {"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard 16th March 2026
  • 4/5

    Going well so far.

    Going well so far. I am a newbie customer so time will tell.

    {"display":"Mark L","full_name":"Mark L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark L 16th March 2026
  • 5/5

    Easy to use

    The app is so easy to use, emails from Monument are well laid out, simple and easy to understand.

    {"display":"Customer ","full_name":"Customer ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Customer 16th March 2026
  • 5/5

    all good - very easy to operate.

    all good - very easy to operate. never faces any hassle. never got the need to contact customer support. very very intuitive app

    {"display":"Shreethi Srirama","full_name":"Shreethi Srirama","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1397308.png"}}'s avatar
    Savings
    Shreethi Srirama 15th March 2026

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