Cracking interest rates on savings! Easy application process. The app is very straightforward to use. Transfers/transactions occur without delay and notifications are sent by text... Cracking interest rates on savings! Easy application process. The app is very straightforward to use. Transfers/transactions occur without delay and notifications are sent by text and email to keep you well-informed. Read more Read less

For the last year this bank has been great, however I made a silly mistake today and transferred into the 35day access fund instead of... For the last year this bank has been great, however I made a silly mistake today and transferred into the 35day access fund instead of my instant access fund. It was using my Barclays Bank and saved account details. I instantly contacted Monument and informed them of my error, they basically said TOUGH LUCK and are holding my funds for 35 days. Unfortunately for me these were my self assessment tax funds and I won’t be able to access them in time so it’s a costly mistake on my part. I would normally have other funds available but we have some property transactions this month making funds transfer more complicated than usual. I have encouraged friends and family to bank with Monument but I’ll be telling them how wrong I was. I’ll be closing my accounts and my parents this week, I’ll obviously have to wait 35 days to close mine… and that can’t come soon enough. If you make an error DO NOT expect to be treated like a human being by this bank, they have a computer says no mentality. Read more Read less

It was incredibly easy to set up a savings account. Everything was very clear. The website and App are excellent and easy to use. They... It was incredibly easy to set up a savings account. Everything was very clear. The website and App are excellent and easy to use. They keep one informed quickly and in a very clear manner. All in all an excellent experience. Read more Read less

I am unsure about his App. I opened a 45-day notice account and all went well- easy to set up and use the App. However,... I am unsure about his App. I opened a 45-day notice account and all went well- easy to set up and use the App. However, on trying to withdraw my money I noticed there is no option/button to close the account nor nothing telling me what the daily interest is/ has be earnt. So, I could only draw out the Balance amount displayed minus the interest which stays in the account after the withdrawal? -according to a chat session. As I thought this was rather silly, I changed my interest payments from compounded to being paid into my linked account. This didn’t happen and the interest has stayed in my account. On using the chat facility again, I was told there is a technical glitch and I would have to wait 48hrs to get my money. Not impressed. The other idea of not having a log out button is plain daft- The reason is safety/security so you can’t remain logged in? All decent apps allow you to log out and then automatically log you out anyway after a period of inactivity – some of which you can set to a particular timer i.e. 2mins, 5mins etc. This App is just LAZY. This App needs a CLOSING ACCOUNT button and a LOG OUT button – it also needs to FUNCTION properly. If I have got to ring/chat to you every time I needed to do something with my money then what's the point of an App at all? Is the App working for Monument or Monument working for the App? Read more Read less

Downloaded app told all was OK. App didn't work. Emailed Monument who responded quite quickly. The app then worked. The following day I went to... Downloaded app told all was OK. App didn't work. Emailed Monument who responded quite quickly. The app then worked. The following day I went to make my initial deposit, the app wouldn't work. I've seen some good reviews for Monument, but from my experience they are hopeless. Read more Read less

Nice and simple to set up and use as well as offering some of the best interest rates out there at the moment.

High interest, and good service. Easy to use

Hi, this is a relatively new bank, they're not yet listed on the bank of England's fcs list, and bear with them as they won't... Hi, this is a relatively new bank, they're not yet listed on the bank of England's fcs list, and bear with them as they won't reply to requests for information and the chat function on the app is still having glitches. I test opened a savings account yesterday, and did call up the assistant there for information but he was still not able to provide support or info about fcs. It's best to wait a little to see if things improve next year Read more Read less

I was waiting for their reply for around 10 days, but the bank kept saying: 'Sorry! We are experiencing an extremely high volume of customers'