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thisbank reviews

thisbank logo
Rated Excellent • 4.66/5

thisbank reviews

Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,015 product reviews

Average score of 4.66/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for thisbank have trended negatively over the past 90 days

thisbank (formerly JN Bank) really shines with its easy-to-use app and competitive fixed term savings rates, making managing money straightforward and hassle-free. The customer service often feels personal and helpful, which is a rare treat these days. However, some have faced frustrating delays on the phone and worries about dubious loan suppliers linked to the bank.

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About thisbank

thisbank is a UK bank.

thisbank’s roots can be traced back to 1864 when the original Westmoreland Building Society launched. In 2020 it received its banking license and started offering savings accounts and unsecured personal loans.

thisbank provides a range of savings accounts and also offer loans.

thisbank at a glance

Contact details

Phone
0808 196 1945
Email
[email protected]

Reviews for thisbank

Showing 11 of 1015 company reviews • Last reviewed within 7 days

Gives a simple and clear online banking interface

Fixed term savings • 20th July 2026

Gives a simple and clear online banking interface

{"display":"S W","full_name":"S W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
S W
Rated Good • 4.00/5
Read more product reviews
Reply from thisbank
Keeping things clear is kind of our thing. Thanks for noticing. ✨
20th July 2026
thisbank

Had no problem with my account .

Fixed term savings • 18th July 2026

Had no problem with my account .Have been very helpful when contacted .

{"display":" Noel Whooley","full_name":" Noel Whooley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from thisbank
No news is good news when it comes to your savings. Glad it's all been smooth sailing.
20th July 2026
thisbank
  • 5.00/5

    Setting up was simple.

    Setting up was simple. No problems so far. App makes things easy.

    {"display":"Mr S","full_name":"Mr S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed term savings
    Mr S 17th July 2026
  • 5.00/5

    Easy to set up and website simple

    Easy to set up and website simple

    {"display":"John B","full_name":"John B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    happy customer

    as a new customer this has been a good experience, as still have access to my funds whenever I need it and when things settle... as a new customer this has been a good experience, as still have access to my funds whenever I need it and when things settle down, will continue to build the account up to a good level. The customer service have been supportive whenever i have had occasion to call them. good choice Read more Read less

    {"display":"Ros G","full_name":"Ros G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great rates and easy to set up.

    Great rates and easy to set up. Recommended to other family members.

    {"display":"kevinmcevoy2529@gmail.com","full_name":"kevinmcevoy2529@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to access and stay updated and a great interest...

    Easy to access and stay updated and a great interest rate

    {"display":"Craig G","full_name":"Craig G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Dont Bother far too nosey.

    Tried to open account with existing savings. Had to provide a statement showing existing money byt this wasn't good enough I had to prove where... Tried to open account with existing savings. Had to provide a statement showing existing money byt this wasn't good enough I had to prove where it cam from. I have absolutely no intention of sending this information. Im 62 I have savings over the last 40 years of working. I am not prepared to give my last 3 months bank statements which will prove nothing. Advised IFA so he doesnt recomend moving forward Read more Read less

    {"display":"Rich and private ","full_name":"Rich and private ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3.00/5

    I keep trying to find my bank interest,pressing the...

    I keep trying to find my bank interest,pressing the information but can't find it. This site is very simple to get into, does not have much to get into.

    {"display":"Sonia E","full_name":"Sonia E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Review of ThisBank

    Easy to open account, good savings rate

    {"display":"barrykeattch@aol.com","full_name":"barrykeattch@aol.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    This bank is your bank

    Offered one of the best cash ISA rates, excellent customer services and now a fantastic easy to use app.

    {"display":"Dipak ","full_name":"Dipak ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from thisbank

    Showing all products offered by thisbank

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