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thisbank (formerly JN Bank) reviews

thisbank logo
Rated Excellent • 4.76/5

thisbank (formerly JN Bank) reviews

Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 994 product reviews

Average score of 4.76/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for thisbank (formerly JN Bank) have trended positively over the past 90 days

JN Bank UK makes getting a personal loan feel quick and hassle-free, with money often in your account the same day. Their customer service is friendly and helpful, making the whole process easy to navigate. The savings products also impress with competitive rates and straightforward online management. People love how JN Bank UK offers fair rates and supports those who struggle elsewhere, though some wish the platform was a bit more tech-friendly.

Positive themes

  • Personal loans with JN Bank UK are quick to approve and funds arrive fast.
  • JN Bank UK’s customer service is friendly and always ready to help.
  • JN Bank UK offers great rates and fair APR on personal loans and savings.

Negative themes

  • Some wish JN Bank UK's online platform was more tech-friendly like bigger banks.
  • A few found it tricky to make small extra loan repayments with JN Bank UK.
  • Occasional delays or issues with phone wait times have frustrated some users.
Summarised by AI
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About thisbank (formerly JN Bank)

thisbank (formerly JN Bank) is a UK bank.

thisbank’s roots can be traced back to 1864 when the original Westmoreland Building Society launched. In 2020, JN Bank UK received its banking license and started offering savings accounts and unsecured personal loans. In 2026, the brand was relaunched as thisbank under new leadership and ownership.

thisbank provides a range of savings accounts and also offer loans.

thisbank (formerly JN Bank) at a glance

Contact details

Phone
0808 196 1945
Email
[email protected]

Reviews for thisbank (formerly JN Bank)

Showing 11 of 994 company reviews • Last reviewed within 7 days

Yes that every time I ring up every is extremely hel...

Fixed term savings • 21st May 2026

Yes that every time I ring up every is extremely helpful straightforward don’t seem to have any problems long may continue

{"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Valuable customer service

Easy access savings • 20th May 2026

Prompt customer service friendly helpful way to easily manage your money

{"display":"Geoffrey Dawson","full_name":"Geoffrey Dawson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Very good overall products & service.

    Very good overall products & service.

    {"display":"Michael K","full_name":"Michael K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great interest rates, and secure bank to invest with.

    Great interest rates, and secure bank to invest with.

    {"display":"Paul A","full_name":"Paul A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great customer service at This Bank

    Always get to speak to a real person and I appreciate the service. Great interest rates.

    {"display":"Rita F","full_name":"Rita F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good rates, and easy money access

    Good rates, and easy money access

    {"display":"Leon L","full_name":"Leon L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    The recent changes to This Bank are very welcome.

    The recent changes to This Bank are very welcome.

    {"display":"Euwart R","full_name":"Euwart R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good precise and easy to access account

    Good precise and easy to access account

    {"display":"anne b","full_name":"anne b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great customer service, quite responsive.

    Great customer service, quite responsive. Good saving rates before, more than market average, now more average rates.

    {"display":"Komal S","full_name":"Komal S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Overall good.

    Overall good. Competitive rates and easy to access platform

    {"display":"Al","full_name":"Al","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to set up and staff very polite and helpful whe...

    Easy to set up and staff very polite and helpful when contacted

    {"display":"Carol D","full_name":"Carol D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from thisbank (formerly JN Bank)

    Showing all products offered by thisbank (formerly JN Bank)

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