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thisbank (formerly JN Bank) reviews

thisbank logo
Rated Excellent • 4.74/5

thisbank (formerly JN Bank) reviews

Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,001 product reviews

Average score of 4.74/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for thisbank (formerly JN Bank) have trended negatively over the past 90 days

thisbank (formerly JN Bank) really shines with its easy-to-use app and competitive fixed term savings rates, making managing money straightforward and hassle-free. The customer service often feels personal and helpful, which is a rare treat these days. However, some have faced frustrating delays on the phone and worries about dubious loan suppliers linked to the bank.

Positive themes

  • Fixed term savings offers great rates and easy online setup.
  • The app for fixed term savings is easy to use and very convenient.
  • Customer service for fixed term savings is friendly and helpful.

Negative themes

  • Phone wait times can be frustrating with repeated hold messages.
  • Concerns about loans linked to dubious suppliers causing trouble.
  • Login issues were a pain before the new app update fixed them.
Summarised by AI
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About thisbank (formerly JN Bank)

thisbank (formerly JN Bank) is a UK bank.

thisbank’s roots can be traced back to 1864 when the original Westmoreland Building Society launched. In 2020, JN Bank UK received its banking license and started offering savings accounts and unsecured personal loans. In 2026, the brand was relaunched as thisbank under new leadership and ownership.

thisbank provides a range of savings accounts and also offer loans.

thisbank (formerly JN Bank) at a glance

Contact details

Phone
0808 196 1945
Email
[email protected]

Reviews for thisbank (formerly JN Bank)

Showing 11 of 1001 company reviews • Last reviewed within 7 days

Good deposit rates for fixed savings

Fixed term savings • 7th June 2026

Good deposit rates for fixed savings

{"display":"Anonymous ","full_name":"Anonymous ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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I am able to transfer money between accounts

Easy access savings • 5th June 2026

I am able to transfer money between accounts

{"display":"Shalene K","full_name":"Shalene K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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  • 4.00/5

    Login issues - now resolved

    It was a struggle to login in for a while because it would constantly say incorrect username but you’d have to call them just to... It was a struggle to login in for a while because it would constantly say incorrect username but you’d have to call them just to find out the correct one, only to find out it was a system glitch, I’m glad this was resolved with the new update and the new app is much easier to access Read more Read less

    {"display":"Cait ","full_name":"Cait ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great returns for savers..

    A terrific bank for savers.. Easy to deal with, excellent customer service and market leading saving rates. Five star review.

    {"display":"Andy R","full_name":"Andy R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Mostly done online.

    Mostly done online. Not needed customer service and was quick and easy to manage.

    {"display":"Helen A","full_name":"Helen A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Im happy to you everything is good

    Im happy to you everything is good

    {"display":"Ali Mutaza","full_name":"Ali Mutaza","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1551191.png"}}'s avatar
  • 5.00/5

    Easy seemless and reliable.

    Easy seemless and reliable. I have confidence that my money is safe.

    {"display":"Toni MS","full_name":"Toni MS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Yes that every time I ring up every is extremely hel...

    Yes that every time I ring up every is extremely helpful straightforward don’t seem to have any problems long may continue

    {"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Valuable customer service

    Prompt customer service friendly helpful way to easily manage your money

    {"display":"Geoffrey Dawson","full_name":"Geoffrey Dawson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Very good overall products & service.

    Very good overall products & service.

    {"display":"Michael K","full_name":"Michael K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great interest rates, and secure bank to invest with.

    Great interest rates, and secure bank to invest with.

    {"display":"Paul A","full_name":"Paul A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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