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thisbank reviews

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Rated Excellent • 4.67/5

thisbank reviews

Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,009 product reviews

Average score of 4.67/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for thisbank have trended positively over the past 90 days

thisbank (formerly JN Bank) really shines with its easy-to-use app and competitive fixed term savings rates, making managing money straightforward and hassle-free. The customer service often feels personal and helpful, which is a rare treat these days. However, some have faced frustrating delays on the phone and worries about dubious loan suppliers linked to the bank.

Positive themes

  • Fixed term savings offers great rates and easy online setup.
  • The app for fixed term savings is easy to use and very convenient.
  • Customer service for fixed term savings is friendly and helpful.

Negative themes

  • Phone wait times can be frustrating with repeated hold messages.
  • Concerns about loans linked to dubious suppliers causing trouble.
  • Login issues were a pain before the new app update fixed them.
Summarised by AI
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About thisbank

thisbank is a UK bank.

thisbank’s roots can be traced back to 1864 when the original Westmoreland Building Society launched. In 2020 it received its banking license and started offering savings accounts and unsecured personal loans.

thisbank provides a range of savings accounts and also offer loans.

thisbank at a glance

Contact details

Phone
0808 196 1945
Email
[email protected]

Reviews for thisbank

Showing 11 of 1009 company reviews • Last reviewed within 7 days

Easy to access and stay updated and a great interest...

Fixed term savings • 27th June 2026

Easy to access and stay updated and a great interest rate

{"display":"Craig G","full_name":"Craig G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Dont Bother far too nosey.

Fixed term savings • 24th June 2026

Tried to open account with existing savings. Had to provide a statement showing existing money byt this wasn't good enough I had to prove where... Tried to open account with existing savings. Had to provide a statement showing existing money byt this wasn't good enough I had to prove where it cam from. I have absolutely no intention of sending this information. Im 62 I have savings over the last 40 years of working. I am not prepared to give my last 3 months bank statements which will prove nothing. Advised IFA so he doesnt recomend moving forward Read more Read less

{"display":"Rich and private ","full_name":"Rich and private ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
Reply from thisbank
Thanks for taking the time to share your experience. We're really sorry we couldn't turn things around when we spoke yesterday. We completely understand why being asked for extra documents felt frustrating. We only ask for this information when we need to meet our legal and regulatory obligations, but we know it can sometimes feel like more hassle than it should. We're already reviewing this part of our application journey to make it clearer and easier to understand, while still meeting those requirements. Feedback like yours helps us improve, so thank you for taking the time to share it. We're sorry we couldn't provide the experience you were hoping for, and we wish you all the best.
26th June 2026
thisbank
  • 3.00/5

    I keep trying to find my bank interest,pressing the...

    I keep trying to find my bank interest,pressing the information but can't find it. This site is very simple to get into, does not have much to get into.

    {"display":"Sonia E","full_name":"Sonia E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Review of ThisBank

    Easy to open account, good savings rate

    {"display":"barrykeattch@aol.com","full_name":"barrykeattch@aol.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    This bank is your bank

    Offered one of the best cash ISA rates, excellent customer services and now a fantastic easy to use app.

    {"display":"Dipak ","full_name":"Dipak ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    User-friendly, easy to open accounts and to see wher...

    User-friendly, easy to open accounts and to see where my money is, plus competitive interest rates.

    {"display":"Gavin N","full_name":"Gavin N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    When I began with JN Bank

    When I began with JN Bank I was looking for a good savings interest rate and JN Bank delivered leading the available accounts at the... When I began with JN Bank I was looking for a good savings interest rate and JN Bank delivered leading the available accounts at the time. The web page is very easy to navigate and clear Read more Read less

    {"display":"Paul C","full_name":"Paul C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent customer service, good rates available.

    Excellent customer service, good rates available.

    {"display":"Joe B","full_name":"Joe B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Good deposit rates for fixed savings

    Good deposit rates for fixed savings

    {"display":"Anonymous ","full_name":"Anonymous ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    I am able to transfer money between accounts

    I am able to transfer money between accounts

    {"display":"Shalene K","full_name":"Shalene K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Login issues - now resolved

    It was a struggle to login in for a while because it would constantly say incorrect username but you’d have to call them just to... It was a struggle to login in for a while because it would constantly say incorrect username but you’d have to call them just to find out the correct one, only to find out it was a system glitch, I’m glad this was resolved with the new update and the new app is much easier to access Read more Read less

    {"display":"Cait ","full_name":"Cait ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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