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thisbank (formerly JN Bank) reviews

thisbank logo
Rated Excellent • 4.90/5

thisbank (formerly JN Bank) reviews

Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 982 product reviews

Average score of 4.90/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for thisbank (formerly JN Bank) have trended positively over the past 90 days

JN Bank UK makes getting a personal loan feel quick and hassle-free, with money often in your account the same day. Their customer service is friendly and helpful, making the whole process easy to navigate. The savings products also impress with competitive rates and straightforward online management. People love how JN Bank UK offers fair rates and supports those who struggle elsewhere, though some wish the platform was a bit more tech-friendly.

Positive themes

  • Personal loans with JN Bank UK are quick to approve and funds arrive fast.
  • JN Bank UK’s customer service is friendly and always ready to help.
  • JN Bank UK offers great rates and fair APR on personal loans and savings.

Negative themes

  • Some wish JN Bank UK's online platform was more tech-friendly like bigger banks.
  • A few found it tricky to make small extra loan repayments with JN Bank UK.
  • Occasional delays or issues with phone wait times have frustrated some users.
Summarised by AI
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About thisbank (formerly JN Bank)

thisbank (formerly JN Bank) is a UK bank.

thisbank’s roots can be traced back to 1864 when the original Westmoreland Building Society launched. In 2020, JN Bank UK received its banking license and started offering savings accounts and unsecured personal loans. In 2026, the brand was relaunched as thisbank under new leadership and ownership.

thisbank provides a range of savings accounts and also offer loans.

thisbank (formerly JN Bank) at a glance

Contact details

Phone
0808 196 1945
Email
[email protected]

Reviews for thisbank (formerly JN Bank)

Showing 11 of 982 company reviews • Last reviewed within 7 days

Easy access to ThisBank

Fixed term savings • 1st May 2026

Very easy to set up and review. Good customer service during name change. New APP provided.

{"display":"Jannene S","full_name":"Jannene S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Account easy to set up .

Fixed term savings • 29th April 2026

Account easy to set up . App. Is clear to navigate

{"display":"Bruno Prime","full_name":"Bruno Prime","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Loving the app

    Loving the app experience, all the info I require at hand and great customer service experience.

    {"display":"Joe B","full_name":"Joe B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed term savings
    Joe B 26th April 2026
  • 5/5

    Very easy to set up and use account

    Very easy to set up and use account at a great raye

    {"display":"Alison I","full_name":"Alison I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very efficient service.

    Very efficient service. Proactive when I had issue opening account. Facilitated a solution quickly.

    {"display":"Martyn G","full_name":"Martyn G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    JN Bank best rates

    JN Bank are offering one of the highest rates on the market for fixed term bonds. Their new website looks good and is easy to use

    {"display":"Carolyn Mc","full_name":"Carolyn Mc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    It was very easy to open an on line account.

    It was very easy to open an on line account.

    {"display":"Edward L Small ","full_name":"Edward L Small ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Face recognition is great addition recently.

    Face recognition is great addition recently.

    {"display":"Allan K","full_name":"Allan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    100% improvement now we have an app.

    100% improvement now we have an app. Logging into my accounts is simple, no more complicated login process.

    {"display":"Cissy ","full_name":"Cissy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    easy to deal with and telephone contact very heipfull

    easy to deal with and telephone contact very heipfull

    {"display":"christine ","full_name":"christine ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great bank

    Easy to set up and good returns on my investments

    {"display":"Kirk B","full_name":"Kirk B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from thisbank (formerly JN Bank)

    Showing all products offered by thisbank (formerly JN Bank)

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