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NatWest: Select Account reviews

Name: Select Account
Rating: 4.17 (719 reviews)

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4.17

Based on 719 reviews, last reviewed 4th Oct 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

81%

11%

Latest highest rating:

5

Fraudulent activity Keep you updated if they think som Reviewed on: 29th May 2026

Latest lowest rating:

1

What a bunch of con artists What a bunch of con artists What a bunch of con artists Nat West!!!!!!!!! What a bunch of c…s They Cancelled my card today. No warning. 4 calls and ei... Read more Reviewed on: 4th October 2026

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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Select Account reviews (719)

Fantastic customer service!

People are always quick to jump on their bank as soon as they make the slightest mistake and quite rightly so - after all, we are trusting them with our hard earned cash. When things go as they should, though, we tend to keep quiet about it. That's why I want to share my experience of banking with Natwest with you. I've used quite a few banks over the years and Natwest trumps the lot in terms of customer service. Problems and queries are dealt with quickly, be it online or in the branch. They also keep later opening hours, including Saturdays and have a range of fee-free extras such as Overdraft Control (which basically stops you from being charged if a Direct Deit is rejected) and a cash back scheme where you can earn on certain purchases made with your Natwest debit card. Overall, I'd give them 9 out of 10. They only lose a point due to the branch nearest to my house closing. Fortunately, the next branch is right by my workplace so I haven't been too inconvenienced but I'm sure people who are less mobile for whatever reason have been put at a disadvantage. Reviewed on: 26th August 2015

Worry free, reliable banking.

I've been with Natwest, now, in various guises, for more than 5 years. After recently deciding to open a new bank account with them (and closing my long dormant joint account). I was pleasantly suprised to find myself accepted (this was a shocker, as my credit was not particularly good) 4 months later, and Natwest offered me an overdraft! Again, a complete suprise, as my credit rating was very, very poor. I've dealt with them in branch, multiple times now, and had absolutely no issues. I really have no issues recommending them, to anybody. Reviewed on: 25th August 2015

Frustrating & unhelpful

I have been struggling with ill health recently, and because I couldn't work once month I went over my overdraft limit. The charges were horrendous, and meant the following month that I went overdrawn AGAIN. They charged me again, and now I'm in a vicious cycle of charges due to their unsupportive and unsympathetic staff. I have now raised a complaint with them. Reviewed on: 25th August 2015

Excellent Customer Service, Always Delivers

Recently, I needed to review my balance, payments in and out and to transfer some money between my bank accounts, however I was unable to access my online banking, no idea why and neither my laptop, smartphone or tablet was allowing me to access the site via the website or the app. I called Natwest to enquire if there were any issues with internet banking, of which there were none. The Customer Service rep whom I spoke with was extremely friendly and fantastically helpful. They were able to provide me with the information I needed, made my transfer for me. They also helped me when I enquired about opening an account for my son and explained what I would need to do etc. I have never had an issue when contacting Natwest, very pleasent bank to deal with. Reviewed on: 19th August 2015

Great customer service and easy to use account

I have a current and savings account with Natwest. The staff are very competent and always very helpful. both accounts are easy to use, especially their online banking interface. Would recommend. Reviewed on: 19th August 2015

excellent customer care

I have been with NatWest a number of years since originally opening a student account. I have never had any problems with them and find them to give excellent customer service. I regularly earn cash back particularly through grocery shopping which means I have a little extra cash every month which is great! Reviewed on: 15th August 2015

Would never think of changing

Have been a customer of Nat West for quite a while and I cannot fault them. Always helpful,polite and very prompt to sort any any problems , a first class service from a first class bank Reviewed on: 12th August 2015

Very efficient and modern banking.

NatWest are one of the most well-known banks in the United Kingdom. Existing customers expect the best from a bank with so much prestige in their history and NatWest do not disappoint. Day-to-day banking is made easy with the new app on IOS and Android. Updates are frequent and the ability to transfer money from your phone to your account is priceless (in every sense of the word). Reviewed on: 7th May 2015

Great Current Account

I have found the select account from Nat West to fur file all my needs and does not have an annual fee. A overdraft is available also and you are not charged anything for the first ten pounds you go over, which is good for those little emergancies. Reviewed on: 5th May 2015

Extremely happy with Natwest

I have been with natwest a couple of years and I have to say I am extremely satisfied with the service they provide. The staff are always friendly and able to help me with my queries I am also signed up to cashback rewards where I get rewards for shopping at selected retailers and using contactless and I think it is the best rewards scheme out there having looked into other rewards schemes. I can't fault Natwest and I would reccommend anyone wanting to switch banks to go with Natwest. Reviewed on: 29th April 2015

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