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All reviews (3)

Review of the NatWest, Select Account:

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Excellent Customer Service, Always Delivers

Recently, I needed to review my balance, payments in and out and to transfer some money between my bank accounts, however I was unable to access my online banking, no idea why and neither my laptop, smartphone or tablet was allowing me to access the site via the website or the app. I called Natwest to enquire if there were any issues with internet banking, of which there were none. The Customer Service rep whom I spoke with was extremely friendly and fantastically helpful. They were able to provide me with the information I needed, made my transfer for me. They also helped me when I enquired about opening an account for my son and explained what I would need to do etc. I have never had an issue when contacting Natwest, very pleasent bank to deal with. Reviewed on: 19th August 2015

Review of the Hastings Direct, Car insurance:

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Amazing Customer Service and most competitive on the market.

I have been a customer of Hastings Direct for 3 years now. I cannot fault their insurance policies, nor can I fault their contact centre agents. Each time I have renewed, I have managed to phone them and reduce the renewal premium they had sent to me, as well as the premiums as stated on comparison sites/independent insurers. Hastings Direct are very customer focused, ensuring their customers have their policies suitably tailored to their wants and needs, in an affordable fashion. I had contacted them in relation to a change of personal situation as well as finding out what my premium changes would be with a change of career. The agent was extremely helpful and gave me all the information I needed. I do not think I will change insurance providers, given the outstanding service and customer loyalty rewards I have received. Reviewed on: 19th August 2015

Review of the Hastings Direct, Car insurance:

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Amazing Service and Amazing Products

I cannot recommend Hastings Direct Car Insurance enough. I received a renewal from them, which was for more than my previous premium, however there were no changes or claims made in the period so I felt it should have been similar or less. I did an online price comparison to see if I could get a better deal. I received cheaper quotes and one was a quote from Hastings Direct for around £50 less than my renewal quote. I decided to call Hastings to discuss. The representative was very helpful, comparing the quotes etc and even applied a loyalty discount bringing it down to less than my previous years premium. They were really helpful as well as patient. I would highly recommend them as I have been a customer for 3 years now and their customer service has always been fantastic. Reviewed on: 21st April 2015

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