Write a review

NatWest: Select Account reviews

Name: Select Account
Rating: 4.67 (705 reviews)

View other NatWest products

4.56

Based on 705 reviews, last reviewed 2nd Apr 2025

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

82%

11%

Latest highest rating:

5

Natwest service All my dealings with natwest have been straightforward and easy.The staff on branch are always pleasant and helpful and have always sorted any issues ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

The over the hill bank After a very bumpy. Where the bank closed my account for 2weeks last year without my knowledge leaving me with no way to get to my money for food an... Read more Reviewed on: 4th March 2025

Read all reviews Write a review

About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

Review NatWest: Select Account now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Select Account reviews (705)

They keep saying customer service want to see you and charge for new account

Not good bank to go with. I tryed to stay with free account as was on benifit and I ended up getting myself into debt as they wouldn't help Reviewed on: 5th November 2015

Great easy to use bank account.

I find this bank account east to use for everyday banking. The staff are helpful and the online banking is so easy to use. Reviewed on: 4th November 2015

better account available

never had any problems with this account but so many other banks now offer a monthly reward for banking with them and this one gives nothing Reviewed on: 31st August 2015

Easy to use, but check some of the benefits

Banking I have found the general banking trouble free. Direct Debits and standing orders are easy to set up. When I have had problems such as when I ordered something online and it did not arrive, staff were helpful in implementing a 'chargeback. Mobile Banking I find this app invaluable and very easy to use. You can check your balance when out and about, very helpful when out and about, especially near payday when you need to double check your account. You can also transfer money between account using this app and transfer money to individuals-useful when you are at work and get a call from a teenage son who has lost his bus pass, no need to log on to a computer to transfer the money, it can be done in seconds if you have a smartphone-provided you have already set this person up on your account. Internet banking Easy to use and you can search as far back as 6 years ago. Direct debits can be checked, you will be shown the last date when the payment was made and can stop the Direct Debit if you choose. Setting up a payee is fiddly as you have to use a small calculator type device that you insert your card into and follow the instructions. I keep losing this little device, however once you have registered that person you do not need to use it again you can simply log into your internet/mobile banking and transfer the money. There are benefits attached to the account , one of which is Green flag membership, however when I broke down over 200 miles from home I discovered towing was limited to within 10 miles from home and a hefty charge loomed for the remainder of the journey. I recommend that you check the small print for this. On the plus side I have just logged on to discover that there is now cashback for utility bills. Overall a good bank account and helpful branch staff. Reviewed on: 29th August 2015

Excellent service

I try to manage my account by online, branch, telephone and even cash machine. This way where ever I am, I can access information about my account and act accordingly. Online - I find this a secure process, using both a four digit number and letters/numbers from your chosen word. The screens are well laid out, showing the details of not just your current account, but any additional accounts that you have. To access your individual account is easy to use and accessing transactions is a simple process to interact with. Branch - I find that both counter staff and the desk staff are helpful and friendly, I have been into the branch to ask for assistance with a query I had regarding my online banking and this was dealt with straight away. Telephone - I find it is easy to use the telephone process and the call centre staff are always courteous and helpful. Mobile - I like the fact that I can sign up for text alert, these you can set to your personal preferences, myself have mine set up to notify me when my balance goes down to a set point. Notification - If you have a payment going through your account that is over your overdraft limit, you can recieve a text message, notifying you of this item and it give you to the afternoon to arrange for additional funds to go into your account, without any bank charges being applied. In summary this is an account I would highly recommend to anyone. Reviewed on: 29th August 2015

OK

I've been with Natwest for ten years. Customer service is good and the Select Account is easy to use and manage (I like the online banking site). However, overdraft charges are high and I don't feel like I've been rewarded for my loyalty to Natwest. I would probably advise to look for a better value deal with another bank. Reviewed on: 28th August 2015

Fantastic customer service!

People are always quick to jump on their bank as soon as they make the slightest mistake and quite rightly so - after all, we are trusting them with our hard earned cash. When things go as they should, though, we tend to keep quiet about it. That's why I want to share my experience of banking with Natwest with you. I've used quite a few banks over the years and Natwest trumps the lot in terms of customer service. Problems and queries are dealt with quickly, be it online or in the branch. They also keep later opening hours, including Saturdays and have a range of fee-free extras such as Overdraft Control (which basically stops you from being charged if a Direct Deit is rejected) and a cash back scheme where you can earn on certain purchases made with your Natwest debit card. Overall, I'd give them 9 out of 10. They only lose a point due to the branch nearest to my house closing. Fortunately, the next branch is right by my workplace so I haven't been too inconvenienced but I'm sure people who are less mobile for whatever reason have been put at a disadvantage. Reviewed on: 26th August 2015

Worry free, reliable banking.

I've been with Natwest, now, in various guises, for more than 5 years. After recently deciding to open a new bank account with them (and closing my long dormant joint account). I was pleasantly suprised to find myself accepted (this was a shocker, as my credit was not particularly good) 4 months later, and Natwest offered me an overdraft! Again, a complete suprise, as my credit rating was very, very poor. I've dealt with them in branch, multiple times now, and had absolutely no issues. I really have no issues recommending them, to anybody. Reviewed on: 25th August 2015

Frustrating & unhelpful

I have been struggling with ill health recently, and because I couldn't work once month I went over my overdraft limit. The charges were horrendous, and meant the following month that I went overdrawn AGAIN. They charged me again, and now I'm in a vicious cycle of charges due to their unsupportive and unsympathetic staff. I have now raised a complaint with them. Reviewed on: 25th August 2015

Excellent Customer Service, Always Delivers

Recently, I needed to review my balance, payments in and out and to transfer some money between my bank accounts, however I was unable to access my online banking, no idea why and neither my laptop, smartphone or tablet was allowing me to access the site via the website or the app. I called Natwest to enquire if there were any issues with internet banking, of which there were none. The Customer Service rep whom I spoke with was extremely friendly and fantastically helpful. They were able to provide me with the information I needed, made my transfer for me. They also helped me when I enquired about opening an account for my son and explained what I would need to do etc. I have never had an issue when contacting Natwest, very pleasent bank to deal with. Reviewed on: 19th August 2015

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Reward Platinum Account
from NatWest 4.77 from 443 reviews
M Plus Account
from Virgin Money 3.46 from 19 reviews
Current Account
from first direct 4.69 from 1336 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub