Incompetent staff

I have been trying to get an international proof of payment from the Bank of Ireland for two transactions on my current account. They refuse to give me internationally accepted and legal proofs of payment and instead recommend that I provide a... Read more

I have been trying to get an international proof of payment from the Bank of Ireland for two transactions on my current account. They refuse to give me internationally accepted and legal proofs of payment and instead recommend that I provide a statement of my account and 'black out the unnecessary information' - their words-and combine it with their inadequate proof of payment. There is no way this is an acceptable method of doing business! It is an insult to any customer and humiliating for me to have to provide this kind of inadequate paper work in my business. They have previously given me this proof of payment for another transaction! Their inconsistency and incompetence has caused me a lot of stress.

Reviewed on 13th January 2022

lucia

Bank of Ireland Current Account is Tops

I have been a current account holder with the Bank of Ireland for over 20 years. Staff are exceptional in my branch, I have paid zero in bank charges over that period. Online banking service is superb.

Reviewed on 8th November 2018

Alan McLean

Easy and reliable

I changed to this bank about 4 years ago. My previous bank was an online bank. This new bank were wonderful from day 1. They are friendly and made the transition over, so easy. I manage online but I also go into the bank for deposits etc. The online... Read more

I changed to this bank about 4 years ago. My previous bank was an online bank. This new bank were wonderful from day 1. They are friendly and made the transition over, so easy. I manage online but I also go into the bank for deposits etc. The online facility is easy and if I phone them up, again easy, polite and friendly. Best decision yet.

Reviewed on 13th January 2017

Anonymous

great

great customer service and set your card so you can use it overseas between dates of your choice

Reviewed on 15th November 2016

Julie Leia Henderson

Excellent

A truly excellent service, with friendly staff and low rates

Reviewed on 29th September 2016

Adam Flannery

Great service

Absolutely fatastic bank , very rarely have a problem, but if you ever phone with a problem, they are fantastic at dealing with it ASAP and answering your queries

Reviewed on 28th March 2016

Julie Leia Henderson

Out of this world

when card fot stuck in a machine they couldnt do enoufh and had my new card delivered within 3-4 days

Reviewed on 26th February 2016

Julie Leia Henderson

Simple & Effective

easy to approach staff with queries although its rare to have one with this type of account, easy to set up also

Reviewed on 14th February 2016

Julie Leia Henderson

Probably the best account in Ireland...

BoI have long offered the best current account in the country but really, a little more focus on the app and friendlier staff would make them more competitive with the UK offering.

Reviewed on 10th October 2015

Graham

Happy to bank with them, but they need to improve their in-house communication.

I have been banking with Bank of Ireland for 15 years. As well as my current and savings accounts I also have my mortgage and life assurance with them. In general I am a happy customer but I find that customer service is very inconsistent and that... Read more

I have been banking with Bank of Ireland for 15 years. As well as my current and savings accounts I also have my mortgage and life assurance with them. In general I am a happy customer but I find that customer service is very inconsistent and that the rules change depending on the person I am dealing with. For example, sometimes it is simply that I am not allowed to add a reference name on a payment unless I pay online, when another time the clerk will allow it. Sometimes they will allow me withdraw money my from notice savings immediately and other times they won't. It can be very convenient when they do let me but really it demonstrates how erratically they apply their own rules.

Reviewed on 8th October 2014

Rudiger76