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Close Brothers Savings reviews

Close Brothers Savings
Rated Excellent • 4.90/5

Close Brothers Savings reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 4,815 product reviews

Average score of 4.90/5
5 star
89%
4 star
10%
3 star
1%
2 star
0%
1 star
0%
Reviews for Close Brothers Savings have trended positively over the past 90 days

Close Brothers Savings makes saving simple with a user-friendly website and clear communication. Their interest rates are consistently competitive, often among the best around. The customer service is friendly and helpful, with easy phone access and prompt responses. Some wish for faster processing and a dedicated app, but overall it’s a reliable and straightforward choice.

Positive themes

  • Close Brothers Savings offers consistently competitive interest rates that really stand out.
  • The website and online process for Close Brothers Savings is easy to use and straightforward.
  • Customer service at Close Brothers Savings is friendly and helpful with quick phone responses.

Negative themes

  • Some found the processing slow and communication poor when issues arose with accounts.
  • A few felt customer service could be condescending or unfriendly on the phone.
  • Several wished for a dedicated app to manage their Close Brothers Savings accounts.
Summarised by AI
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About Close Brothers Savings

Close Brothers Savings reviews can help you to find out more about the retail savings offering from leading merchant bank, Close Brothers. Having won the 'Customer Service Champion' award at the British Bank Awards 2018, our reviews can help you find out more about the products and service offered by Close Brothers Savings. Or if you've used Close Brothers Savings previously, you too can leave a review.

Close Brothers Savings at a glance

Reviews for Close Brothers Savings

Showing 11 of 4815 company reviews • Last reviewed within 7 days

Disappointing customer service

Savings • 15th February 2026

I was able to get through to an adviser relatively quickly, which was good. I spoke to Mario who was unable to answer my question.... I was able to get through to an adviser relatively quickly, which was good. I spoke to Mario who was unable to answer my question. He put me on hold to consult a colleague about it, but he was unable to get a clear answer. He promised to phone back, but I have heard nothing more. This was about 3 days ago! Read more Read less

{"display":"Barbara A","full_name":"Barbara A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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Highly impressed

Savings • 15th February 2026

Highly impressed with the level of service as well as the professionalism which I have received from Close Brothers. I do have the peace of... Highly impressed with the level of service as well as the professionalism which I have received from Close Brothers. I do have the peace of mind that my investment is secured. Read more Read less

{"display":"CHINYERE NWAFOR ","full_name":"CHINYERE NWAFOR ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Reasonable interest rates and easy handling

    Reasonable interest rates and easy handling

    {"display":"Keith Weller","full_name":"Keith Weller","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Keith Weller 15th February 2026
  • 5/5

    Smart, professional and exemplary service

    Smart, professional and exemplary service from the moment I started. I wholeheartedly recommend Close Brothers.

    {"display":"Ray Y","full_name":"Ray Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ray Y 15th February 2026
  • 5/5

    I’ve had a very positive experience with Close Brothers

    I’ve had a very positive experience with Close Brothers overall. The application and approval processes were straight forward, with clear communication throughout. I’d definitely recommend... I’ve had a very positive experience with Close Brothers overall. The application and approval processes were straight forward, with clear communication throughout. I’d definitely recommend Close Brothers to anyone looking for a dependable and trustworthy financial services provider. Read more Read less

    {"display":"C Dave","full_name":"C Dave","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C Dave 15th February 2026
  • 5/5

    Efficient yet friendly.

    Efficient yet friendly. Communicative without being pushy.

    {"display":"Philip H","full_name":"Philip H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip H 15th February 2026
  • 5/5

    No complaints, good customer communication

    No complaints, good customer communication

    {"display":"Norman Findlay","full_name":"Norman Findlay","avatar":{"url":"\/assets\/uploads\/avatars\/users\/462775.png"}}'s avatar
    Savings
    Norman Findlay 15th February 2026
  • 5/5

    Very easy and simple to manage on line.

    Very easy and simple to manage on line.hassle free.good competitive rates.

    {"display":"John G","full_name":"John G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John G 15th February 2026
  • 5/5

    BEST WAY TO SAVe

    Easy to invest your savings and excellent help when needed

    {"display":"M E w","full_name":"M E w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    M E w 15th February 2026
  • 5/5

    Helpful and explained things patiently and didn’t fo...

    Helpful and explained things patiently and didn’t force internet banking on me

    {"display":"Christine p","full_name":"Christine p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine p 15th February 2026
  • 4/5

    Close Brothers are reliable, dependable and consistent.

    Close Brothers are reliable, dependable and consistent. You can count on their rates being competitive. They don't bombard you with unnecessary marketing .

    {"display":"Andrew M","full_name":"Andrew M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew M 14th February 2026

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