Write a review

Lloyds Bank: Mobile Phone Insurance reviews

Name: Mobile Phone Insurance
Rating: 3.61 (18 reviews)

View other Lloyds Bank products

3.22

Based on 18 reviews, last reviewed 4th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

44%

28%

3 star

2 star

28%

Latest highest rating:

5

Very helpful mobile phone and travel insurance. Very helpful mobile phone and travel insurance. Was able to get a brand new phone when mine stopped working with great ease Reviewed on: 4th September 2025

Latest lowest rating:

1

Very Slow process It can take up to 14 days not the 3 or 4 they talk about, no idea if the collection is 24 or 48hr, so a complete spin of the dice when you will get yo... Read more Reviewed on: 3rd February 2025

Read all reviews Write a review

About this product

Lloyds Bank gadget insurance reviews can help to you find the best gadget insurance provider. If you're like us, every year we seem to have more and more gadgets around us. Making sure that these are protected by a good gadget insurance company gives many tech-lovers piece of mind. Smart Money People's mission is to help increase trust and transparency using the power of YOUR reviews...so why not write a Lloyds Bank gadget insurance review today!

Review Lloyds Bank: Mobile Phone Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Mobile Phone Insurance reviews (18)

Very helpful mobile phone and travel insurance.

Very helpful mobile phone and travel insurance. Was able to get a brand new phone when mine stopped working with great ease Reviewed on: 4th September 2025

Very Slow process

It can take up to 14 days not the 3 or 4 they talk about, no idea if the collection is 24 or 48hr, so a complete spin of the dice when you will get your phone back. Reviewed on: 3rd February 2025

Probably one of the worst companies to insure your p...

Probably one of the worst companies to insure your phone. Lloyds Bank works with ASSURANT which it’s customer service is extremely poor. They take around 3 days to asses the claim. What are we going to do without a phone for so many days? Many people depend on their phones but YOU DO NOT CARE. I would have give you 0 stars if I could. Reviewed on: 4th June 2024

Useless Mobile Phone Insurance provision

Lloyds are being let done by their Mobile Phone insurance - provided by Assurant. If you need a repair you can only use the network of "PocketGeek" stores - and there aren't any in central London, or Edinburgh or many other urban areas, so good luck if you live in a rural area. Of course, you can post your phone for repair, but who can be without their phone for a week ? Total inflexibility, not allowed to go to another repair (not even an Apple store!). I made a complaint to Assurant who rejected it. Just easier for me to go to a local shop, get a new screen done for cash and save the hassle. Maybe I will save paying for the bank account service too ? Reviewed on: 19th January 2024

Display replacement

They are not honest at all. They said the parts should be genuine, but then they work with non-apple authorised workshops that put non-genuine parts. You will get a message forever in the settings, after replacement Reviewed on: 14th September 2023

don't be fooled

all the 5 star reviews are for screen replacement - well any shopping centre/market stall can do that! I sent my broken phone in after reading the description on lloyds website of repair/replace up to £2000, the communication was poor/absent, I then, a few weeks later, get my phone back, the screen replaced, but the fault not fixed. Called and they asked for 'another chance' to fix it, sorry but that's not the service I paid for, so I lodged a complaint with someone who couldn't/wouldn't tell me what other options there were, eventually said one option would be to be given a REFURBED handset. What an absolute con... take £100 from everyone, replace a screen.... don't be mislead.... save your time, stress, and money and claim elsewhere....never again!! Reviewed on: 17th January 2023

Great value phone insurance

I use Lloyds as my phone insurer as I bank with them and its easy to set everything up on the app and website. Great value and customer service was good when I had to make a claim. Reviewed on: 13th September 2022

Poor service and unhelpful

Following a claim made, I had to the then send the phone back twice and was received unfixed. I requested to file a complaint and received a phone call that was completely ineffective and ignored all of my concerns. Very bad customers support. Reviewed on: 8th August 2022

Been helpful when I needed to sort out my Mobile phone

Anytime my mobile phone get lost I get sorted out with little question asked. Reviewed on: 11th June 2020

Mobile phone insurance

Very quick and efficient. I broke my screen and couldn't use my phone :-( After sending it off they returned it fixed within the week. The only disappointing thing was that they insisted on wiping all my data when it was completely unnecessary and I lost all my contacts. This was new because when I broke my phone a couple of years before, I got it back with all my data in tact (huge relief) Reviewed on: 1st October 2017

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Gadget Insurance
from Switched On Insurance 1.00 from 7 reviews
Gadget Insurance
from so-sure 3.54 from 34 reviews
Gadget Insurance
from Insurance2Go 3.40 from 2 reviews

Want to see more from Lloyds Bank?

Travel Money
from Lloyds Bank 4.73 from 3 reviews
Student Mastercard Credit Card
from Lloyds Bank 4.61 from 7 reviews
Help to Buy ISA
from Lloyds Bank 4.44 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub