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Review of the Lloyds Bank, Mobile Phone Insurance:

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don't be fooled

all the 5 star reviews are for screen replacement - well any shopping centre/market stall can do that! I sent my broken phone in after reading the description on lloyds website of repair/replace up to £2000, the communication was poor/absent, I then, a few weeks later, get my phone back, the screen replaced, but the fault not fixed. Called and they asked for 'another chance' to fix it, sorry but that's not the service I paid for, so I lodged a complaint with someone who couldn't/wouldn't tell me what other options there were, eventually said one option would be to be given a REFURBED handset. What an absolute con... take £100 from everyone, replace a screen.... don't be mislead.... save your time, stress, and money and claim elsewhere....never again!! Reviewed on: 17th January 2023

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