Lloyds are being let done by their Mobile Phone insurance - provided by Assurant. If you need a repair you can only use the network of "PocketGeek" stores - and there aren't any in central London, or Edinburgh or many other urban areas, so good luck if you live in a rural area. Of course, you can post your phone for repair, but who can be without their phone for a week ? Total inflexibility, not allowed to go to another repair (not even an Apple store!). I made a complaint to Assurant who rejected it. Just easier for me to go to a local shop, get a new screen done for cash and save the hassle. Maybe I will save paying for the bank account service too ?
Reviewed on: 19th January 2024
