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Vanquis reviews

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Rated Excellent • 4.77/5

Vanquis reviews

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Review summary

People rate this company as Excellent based on 21,770 product reviews

Average score of 4.77/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Vanquis have trended negatively over the past 90 days

Latest positive rating

4/5

One of the best that I know in UK

It is one of the best that I have known

{"display":"Felix A","full_name":"Felix A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

I have had the WORST experience with Vanquis bank

I have had the WORST experience with Vanquis bank and would never recommend them to anyone. They prey on people who are in a financially... I have had the WORST experience with Vanquis bank and would never recommend them to anyone. They prey on people who are in a financially precarious situation. I took a loan from them in February 23 following my mothers death to pay funeral expenses. I paid this every month without fail. In late 2024 i moved bank and they could no longer take payment through CPA. I was provided with a reference number to set up a standing order as they do not so direct debits - which is weird - but OK. I then start getting hounded with calls saying i haven't paid. EVENTUALLY they identify i was given a wrong reference number. They then sold my account to antelope loans saying i was behind a month in payments when i was not. I have provided various items of proof and they still couldn't sort it out. I had to contact the ombudsman. They agreed to rectify. I have asked on multiple occasions for written confirmation from them and they just ignore or send non sensical replies with poorly written English. They have affected my credit file despite me NEVER missing a payment. They have offered me compensation twice which hasn't been paid. They are the worst company I have ever had the misfortune of dealing with and will never again. Please protect yourself from this company who are the most inept!!!!!!!! Read more Read less

{"display":"Emma O","full_name":"Emma O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Emma O 11th September 2025
See more reviews for Vanquis products

About Vanquis

Vanquis Bank has helped over 3 million people (figure correct as at Dec 2015) improve their credit rating by providing them with credit cards. Smart Money People is the place for Vanquis Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Vanquis at a glance

Reviews for Vanquis

Showing 11 of 21770 company reviews

One of the best that I know in UK

Credit builder credit card • 18th September 2025

It is one of the best that I have known

{"display":"Felix A","full_name":"Felix A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

I like it because, if anything they verify everythin...

Credit builder credit card • 13th September 2025

I like it because, if anything they verify everything for me. There customer service is good and they are very helpful

{"display":"Carole c","full_name":"Carole c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    I been with vanquished for less than a year and I’m...

    I been with vanquished for less than a year and I’m happy with there service

    {"display":"Beatrice G","full_name":"Beatrice G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    I have had the WORST experience with Vanquis bank

    I have had the WORST experience with Vanquis bank and would never recommend them to anyone. They prey on people who are in a financially... I have had the WORST experience with Vanquis bank and would never recommend them to anyone. They prey on people who are in a financially precarious situation. I took a loan from them in February 23 following my mothers death to pay funeral expenses. I paid this every month without fail. In late 2024 i moved bank and they could no longer take payment through CPA. I was provided with a reference number to set up a standing order as they do not so direct debits - which is weird - but OK. I then start getting hounded with calls saying i haven't paid. EVENTUALLY they identify i was given a wrong reference number. They then sold my account to antelope loans saying i was behind a month in payments when i was not. I have provided various items of proof and they still couldn't sort it out. I had to contact the ombudsman. They agreed to rectify. I have asked on multiple occasions for written confirmation from them and they just ignore or send non sensical replies with poorly written English. They have affected my credit file despite me NEVER missing a payment. They have offered me compensation twice which hasn't been paid. They are the worst company I have ever had the misfortune of dealing with and will never again. Please protect yourself from this company who are the most inept!!!!!!!! Read more Read less

    {"display":"Emma O","full_name":"Emma O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Emma O 11th September 2025
  • 5/5

    Helpful, friendly and good interest rates

    Helpful, friendly and good interest rates

    {"display":"Katie Wilson","full_name":"Katie Wilson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/591662.png"}}'s avatar
    Vanquis Savings
    Katie Wilson 8th September 2025
  • 5/5

    Easy to use!

    Easy to use! Looking forward to the new app

    {"display":"Olivia ","full_name":"Olivia ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Vanquis offers balance transfers

    Vanquis offers balance transfers

    {"display":"fizzleaf71","full_name":"fizzleaf71","avatar":{"url":"\/assets\/uploads\/avatars\/users\/717277.png"}}'s avatar
    Credit card
    fizzleaf71 5th September 2025
  • 5/5

    Great experience, easy application process, great of...

    Great experience, easy application process, great offers, and app is very easy to use

    {"display":"Sam k","full_name":"Sam k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent

    I have had no issues with vanquis. The wait times are always low and always get greeted by a friendly advisor who is happy to... I have had no issues with vanquis. The wait times are always low and always get greeted by a friendly advisor who is happy to help. My card was subject to fraud recently and the customer service was very prossional. The advisor showed empathy and my issue was resolved wothin the week. I have never had any issues with vanquis and would always recommend Read more Read less

    {"display":"A happy customer","full_name":"A happy customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Is lovely the help me to build my credit score many...

    Is lovely the help me to build my credit score many thanks to them

    {"display":"Mohammad B","full_name":"Mohammad B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very easy to deal with, I had an increase in my limi...

    Very easy to deal with, I had an increase in my limit without asking. It was a nice surprise

    {"display":"Alfred M","full_name":"Alfred M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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