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Vanquis reviews

Vanquis Logo
Rated Excellent • 4.73/5

Vanquis reviews

Verified business Last reviewed within 7 days
Write a review
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 30,610 product reviews

Average score of 4.73/5
5 star
87%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Vanquis have trended positively over the past 90 days

Vanquis credit cards and loans are praised for helping rebuild credit scores with supportive, understanding service and a handy app. Many find the application process quick and appreciate the clear communication and flexibility. However, high interest rates, poor customer service experiences, and slow or denied credit limit increases frustrate users, with some reporting technical issues and aggressive debt collection.

Positive themes

  • Vanquis credit builder credit card really helped me rebuild my credit score over time. (16 mentions)
  • Vanquis customer service is often friendly, helpful and supportive when you need them. (12 mentions)
  • The Vanquis app is easy to use and makes managing the credit card straightforward. (8 mentions)

Negative themes

  • Vanquis charges very high interest rates that make paying off balances tough. (10 mentions)
  • Credit limit increases are slow or often refused despite good payment history. (8 mentions)
  • Customer service can be rude or unhelpful with poor communication and complaints handling. (7 mentions)
Summarised by AI
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About Vanquis

Vanquis is a bank that operates in the UK.

The business that eventually became Vanquis was founded in Bradford in 1880 by Joshua Kelley Waddilove. Vanquis see themselves as different to other high street banks as they lend to a wider range of customers.

Vanquis also has a free app called Snoop. It can help you track changes to your credit score, take control of your spending and cut your bills.

Vanquis at a glance

Contact details

Phone
0330 099 3000
Social media

Reviews for Vanquis

Showing 11 of 30610 company reviews • Last reviewed within 7 days

very helpful,even when i forgot my password.

Credit builder credit card • 24th July 2026

very helpful,even when i forgot my password.

{"display":"marshall m","full_name":"marshall m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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The interest rates on the card could be more competi...

Credit builder credit card • 16th July 2026

The interest rates on the card could be more competitive , to include purchase & balance transfer rates

{"display":"Alistair M","full_name":"Alistair M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Vanquish always make sure I am happy with the way my...

    Vanquish always make sure I am happy with the way my credit card works for me would recommend them to anyone can always speak to... Vanquish always make sure I am happy with the way my credit card works for me would recommend them to anyone can always speak to a human being on the phone, not just a computer, which is great, unlike other companies which only provide a non human to talk to which I hate. So keep up the good work vanquish. Read more Read less

    {"display":"Faith Sandra biggs ","full_name":"Faith Sandra biggs ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Amazing communication

    The communication throught emails and app is very clear. I am aware of my spendings and I can control my credit limits. I managed to... The communication throught emails and app is very clear. I am aware of my spendings and I can control my credit limits. I managed to build a very strong credit score due to having a credit card with Vanquis. Read more Read less

    {"display":"Paula M","full_name":"Paula M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I am very appreciative of Vanquis allowing me to reb...

    I am very appreciative of Vanquis allowing me to rebuild my credit rating in a non judgemental and sympathetic fashion.Thank you Vanquis for being of... I am very appreciative of Vanquis allowing me to rebuild my credit rating in a non judgemental and sympathetic fashion.Thank you Vanquis for being of great assistance and letting my self esteem return in what was a low point in my life! My credit rating is now (once again) superb and thanks again in no small part to Vanquis! Read more Read less

    {"display":"Robert Palmer","full_name":"Robert Palmer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I have been with Vanquis for years now from the dark...

    I have been with Vanquis for years now from the dark times of my life to financial freedom nowadays, through cancer with my son to... I have been with Vanquis for years now from the dark times of my life to financial freedom nowadays, through cancer with my son to his first holiday abroad at the end of this month, I know I’m safe with Vanquis in my pocket Read more Read less

    {"display":"Warren G","full_name":"Warren G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Breast al round service and great app.

    Breast al round service and great app.

    {"display":"Ian Roberts ","full_name":"Ian Roberts ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Never had and issue been using Vanquis for years.

    Never had and issue been using Vanquis for years. Customer service are professional and sort things efficiently. The new app is easy to use and... Never had and issue been using Vanquis for years. Customer service are professional and sort things efficiently. The new app is easy to use and has a good layout that’s easy to keep on track of everything monthly. Read more Read less

    {"display":"Amy","full_name":"Amy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I’ve been using Vanquis to improve my credit rating.

    I’ve been using Vanquis to improve my credit rating. The information regarding my account is very clear and the app is easy to navigate. This... I’ve been using Vanquis to improve my credit rating. The information regarding my account is very clear and the app is easy to navigate. This ensures I never miss a payment and have clarity when I’m checking purchases and credits on my account. Read more Read less

    {"display":"Hayley B","full_name":"Hayley B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Vanquis: Ignoring it's customers

    Vanquis used to offer a great service when I first signed up. But recently they have withdrawn their old app, forcing a new app, with... Vanquis used to offer a great service when I first signed up. But recently they have withdrawn their old app, forcing a new app, with questionable security, which has been criticised by many of their customers. However, Vanquis have refused to listen to their customers complaints and basically, given them no choice, either comply with their new demands or lose the service offered. Read more Read less

    {"display":"DD","full_name":"DD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Never had an issue with Vanquis fantastic customer s...

    Never had an issue with Vanquis fantastic customer service service very friendly

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/951965.png"}}'s avatar

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