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Vanquis reviews

Vanquis Logo
Rated Excellent • 4.73/5

Vanquis reviews

Verified business Last reviewed within 7 days
Write a review
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 30,570 product reviews

Average score of 4.73/5
5 star
87%
4 star
9%
3 star
2%
2 star
1%
1 star
1%
Reviews for Vanquis have trended positively over the past 90 days

Vanquis credit cards and loans are praised for helping rebuild credit scores with supportive, understanding service and a handy app. Many find the application process quick and appreciate the clear communication and flexibility. However, high interest rates, poor customer service experiences, and slow or denied credit limit increases frustrate users, with some reporting technical issues and aggressive debt collection.

Positive themes

  • Vanquis credit builder credit card really helped me rebuild my credit score over time.
  • Vanquis customer service is often friendly, helpful and supportive when you need them.
  • The Vanquis app is easy to use and makes managing the credit card straightforward.

Negative themes

  • Vanquis charges very high interest rates that make paying off balances tough.
  • Credit limit increases are slow or often refused despite good payment history.
  • Customer service can be rude or unhelpful with poor communication and complaints handling.
Summarised by AI
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About Vanquis

Vanquis is a bank that operates in the UK.

The business that eventually became Vanquis was founded in Bradford in 1880 by Joshua Kelley Waddilove. Vanquis see themselves as different to other high street banks as they lend to a wider range of customers.

Vanquis also has a free app called Snoop. It can help you track changes to your credit score, take control of your spending and cut your bills.

Vanquis at a glance

Contact details

Phone
0330 099 3000
Social media

Reviews for Vanquis

Showing 11 of 30570 company reviews • Last reviewed within 7 days

The new Vanquis app is easy to navigate around and...

Credit builder credit card • 13th June 2026

The new Vanquis app is easy to navigate around and my experience with customer service was good when I first had a problem setting it... The new Vanquis app is easy to navigate around and my experience with customer service was good when I first had a problem setting it up, always get a text message to inform me if I’m too near my credit limit so I can can watch my spending!! Read more Read less

{"display":"Pamela Shallcross","full_name":"Pamela Shallcross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Always ready to help.

Credit builder credit card • 13th June 2026

Vanquis has helped me so much over the years,when I get in touch staff are always polite and ready to help.Vanquis has helped me to... Vanquis has helped me so much over the years,when I get in touch staff are always polite and ready to help.Vanquis has helped me to puchase items etc when times have got a bit tough. Read more Read less

{"display":"KC","full_name":"KC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
KC
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Good return fixed cash isa

    had a fixed cash isa with vanquis at a really good rate, due to mature and have been given plenty of notice and will get... had a fixed cash isa with vanquis at a really good rate, due to mature and have been given plenty of notice and will get a notification of their options for renewal or reinvestment with them if i choose Read more Read less

    {"display":"piggle","full_name":"piggle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Vanquis Savings
    piggle 13th June 2026
  • 5.00/5

    Help my Family to a Better Future

    I started with very bad credit, over the years with Vanquis I have been able to improve the way I look at money and spending.... I started with very bad credit, over the years with Vanquis I have been able to improve the way I look at money and spending. My credit is not yet where I want it, but it's getting there. When I need to speak to someone about my account I find the staff very accommodating and helpful. Read more Read less

    {"display":"RCJ ","full_name":"RCJ ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Vanquis have helped me rebuild my credit rating and...

    Vanquis have helped me rebuild my credit rating and also afford to live whilst doing so.

    {"display":"Hayley H","full_name":"Hayley H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very good experience.

    Very good experience. Definitely a good credit builder. Good and easy to use app.

    {"display":"Morenike ","full_name":"Morenike ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Customer service

    Willing to listen and very good at explaining problem giving solutions to correct the issue

    {"display":"Carol B","full_name":"Carol B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    How the Vanquis Card Helped Me Build Credit

    Good for building credit because they accept people with low or no credit history. Easy to use with a helpful mobile app and no annual... Good for building credit because they accept people with low or no credit history. Easy to use with a helpful mobile app and no annual fee. Very high interest, so it only works well if you pay the full balance every month. Low starting limit, but it can increase if you use it responsibly. Customer reviews are mixed — many praise approval and app, some complain about interest and fees. Read more Read less

    {"display":"Sanjay kumar","full_name":"Sanjay kumar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Positive experience

    I’ve had a positive experience with Vanquis Bank. The app is easy to use, payments are straightforward to manage, and customer service has been helpful... I’ve had a positive experience with Vanquis Bank. The app is easy to use, payments are straightforward to manage, and customer service has been helpful whenever I’ve needed assistance. Read more Read less

    {"display":"Tracy B","full_name":"Tracy B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Tracy B 12th June 2026
  • 4.00/5

    No hassle

    Always had a good experience. App easy to use, and all the relevant information is to hand

    {"display":"Emma F","full_name":"Emma F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Helped me build up my credit score as a young...

    Helped me build up my credit score as a young adult

    {"display":"Stacey D","full_name":"Stacey D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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