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Vanquis reviews

Vanquis Logo
Rated Excellent • 4.73/5

Vanquis reviews

Verified business Last reviewed within 7 days
Write a review
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 30,156 product reviews

Average score of 4.73/5
5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Vanquis have trended negatively over the past 90 days

Vanquis credit cards and loans are praised for helping rebuild credit scores with supportive, understanding service and a handy app. Many find the application process quick and appreciate the clear communication and flexibility. However, high interest rates, poor customer service experiences, and slow or denied credit limit increases frustrate users, with some reporting technical issues and aggressive debt collection.

Positive themes

  • Vanquis credit builder credit card really helped me rebuild my credit score over time.
  • Vanquis customer service is often friendly, helpful and supportive when you need them.
  • The Vanquis app is easy to use and makes managing the credit card straightforward.

Negative themes

  • Vanquis charges very high interest rates that make paying off balances tough.
  • Credit limit increases are slow or often refused despite good payment history.
  • Customer service can be rude or unhelpful with poor communication and complaints handling.
Summarised by AI
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About Vanquis

Vanquis is a bank that operates in the UK.

The business that eventually became Vanquis was founded in Bradford in 1880 by Joshua Kelley Waddilove. Vanquis see themselves as different to other high street banks as they lend to a wider range of customers.

Vanquis also has a free app called Snoop. It can help you track changes to your credit score, take control of your spending and cut your bills.

Vanquis at a glance

Contact details

Phone
0330 099 3000
Social media

Reviews for Vanquis

Showing 11 of 30156 company reviews • Last reviewed within 7 days

Wey excellent customer service

Credit builder credit card • 24th May 2026

Wey excellent customer service, I would recommend Vanquis to family and friends confidently

{"display":"Elizabeth O","full_name":"Elizabeth O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Help on side

Credit builder credit card • 24th May 2026

I.not using this credit card often. But is good to have on side for emergencies.

{"display":"Simas K","full_name":"Simas K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Easy to apply for. Great customer service.

    Easy to apply for. Easy to use App. Friendly and helpful customer services. Getting reminders of when to pay your monthly bill.

    {"display":"Shirley J","full_name":"Shirley J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    MUST HAVE VANQUIS Card !

    Professional customer service on the phone polite and helpful. Quick and timely update on transactions on the card account! Easy ip let out , clear... Professional customer service on the phone polite and helpful. Quick and timely update on transactions on the card account! Easy ip let out , clear and easy to use ! Good credit limit card that is a card to have ! Read more Read less

    {"display":"Aneta","full_name":"Aneta","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Vantastic

    Good at any problem you have no waiting sorted

    {"display":"Vantastic","full_name":"Vantastic","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Credit where credit's due.

    As far as online safety goes, Vanquis is good. Regarding interest rates, Vanquis is not top of the class. Could do better.

    {"display":"Janina","full_name":"Janina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always had a good interaction.

    Always had a good interaction. Friendly service. Very helpful

    {"display":"Maz","full_name":"Maz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    A great card for credit transfers and use in stores.

    A great card for credit transfers and use in stores.

    {"display":"Maurice ","full_name":"Maurice ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    excellent added value

    I have been a customer for many years. Excellent added value regarding customer care , Updates on offers etc

    {"display":"Chelle","full_name":"Chelle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to use, convenient

    Easy to use app to do everything you need, some apps only give you a percentage of options and the rest you have to contact... Easy to use app to do everything you need, some apps only give you a percentage of options and the rest you have to contact for but not Vanquis. Customer service side is great if you do have an issue, again easy to contact and very helpful. Read more Read less

    {"display":"Kiki ","full_name":"Kiki ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to talk to app eafy to use

    Easy to talk to app eafy to use

    {"display":"Karen F","full_name":"Karen F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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