Abusive Staff who verbally attack customers I want to raise a serious concern about the unacceptable behavior of Vanquis Bank's customer service staff. Despite being... Abusive Staff who verbally attack customers I want to raise a serious concern about the unacceptable behavior of Vanquis Bank's customer service staff. Despite being a loyal customer for over 6 years, I have consistently experienced unprofessionalism from the overseas call center, particularly since the UK call centers were closed and operations were outsourced to South Africa. The level of disrespect and verbal abuse I have endured is deeply concerning. Staff have not only refused to transfer calls to the UK call center but have also used derogatory language towards me and my partner. My partner, a customer of 16 years, was subjected to discrimination verbally attacks and insults due to their reading disability, and even a senior complaint manager named Jason further exacerbated the situation by verbally abusing and threatening my partner over the phone. This behavior is intolerable and reflects poorly on the bank's image. I strongly urge the bank to reconsider its decision to outsource the call center to South Africa and bring it back to the UK. As a result of these ongoing issues, I have made the difficult decision to close my account. I hope that this matter will be taken seriously and addressed promptly. Read more Read less

Trying to speak to someone about my account and they transfer you to different departments your on hold that long it cuts you off so nothing is getting resolved

I call regularly, all my questions are answered in perfect detail and if I require further explanations it is always provided.

Helps when i camt sfford certain things no stress .

If I need any help or advice about my account the customer services are absolutely excellent Super friendly and always help in any way that... If I need any help or advice about my account the customer services are absolutely excellent Super friendly and always help in any way that helps me. I’ve been a Vanquis customer for over 10 years and I’m so happy with everything they have provided for me. Read more Read less

I love having the security of Vanquis in my pocket, the call centre staff are extremely friendly and helpful.

I’m with Vanquis from almost 2 years, I never had any issues or problem . It’s very easy to use.I recommend most of the peoples... I’m with Vanquis from almost 2 years, I never had any issues or problem . It’s very easy to use.I recommend most of the peoples to use. I personally have great experience with Vanquis. I love them nd their excellent service. Read more Read less

Overall the service has been excellent - I've had to call a few times and am helped politely and efficiently. When things do go wrong... Overall the service has been excellent - I've had to call a few times and am helped politely and efficiently. When things do go wrong (nothing major) they take it seriously and address it well. The app is annoyingly slow but works very well otherwise. Read more Read less

Good money saving options for phone broadband insurance companies and more.