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Vanquis reviews

Vanquis Logo
Rated Excellent • 4.73/5

Vanquis reviews

Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 30,598 product reviews

Average score of 4.73/5
5 star
87%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Vanquis have trended positively over the past 90 days

Vanquis credit cards and loans are praised for helping rebuild credit scores with supportive, understanding service and a handy app. Many find the application process quick and appreciate the clear communication and flexibility. However, high interest rates, poor customer service experiences, and slow or denied credit limit increases frustrate users, with some reporting technical issues and aggressive debt collection.

Positive themes

  • Vanquis credit builder credit card really helped me rebuild my credit score over time.
  • Vanquis customer service is often friendly, helpful and supportive when you need them.
  • The Vanquis app is easy to use and makes managing the credit card straightforward.

Negative themes

  • Vanquis charges very high interest rates that make paying off balances tough.
  • Credit limit increases are slow or often refused despite good payment history.
  • Customer service can be rude or unhelpful with poor communication and complaints handling.
Summarised by AI
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About Vanquis

Vanquis is a bank that operates in the UK.

The business that eventually became Vanquis was founded in Bradford in 1880 by Joshua Kelley Waddilove. Vanquis see themselves as different to other high street banks as they lend to a wider range of customers.

Vanquis also has a free app called Snoop. It can help you track changes to your credit score, take control of your spending and cut your bills.

Vanquis at a glance

Contact details

Phone
0330 099 3000
Social media

Reviews for Vanquis

Showing 11 of 30598 company reviews • Last reviewed within 7 days

Helpful On time

Credit builder credit card • 5th July 2026

Helpful every time ,everyday, everywhere.

{"display":"Victor S","full_name":"Victor S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews

Helpful and friendly customer service.

Credit builder credit card • 4th July 2026

Helpful and friendly customer service. Always there to answer your questions. Understanding .

{"display":"MRS M","full_name":"MRS M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 1.00/5

    Always helpful when I call to sort anything

    Always helpful when I call to sort anything

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good experience

    Very good experience. Very helpful

    {"display":"maudasera z","full_name":"maudasera z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Great service from a great team ...

    I was granted my first Vanquis credit card back in 2016 and, since then, it has been a real boon. My credit score is now... I was granted my first Vanquis credit card back in 2016 and, since then, it has been a real boon. My credit score is now at its highest (999), and Vanquis must take credit (if you will excuse the pun!) for a large part of that. Their mobile App makes managing my account very easy - for example, varying the amount I repay monthly, be it a fixed sum or some percentage of the balance. All-in-all, a great service, especially given that, in extremis, one can talk to a real live human being over the phone! :) Read more Read less

    {"display":"Hugh S","full_name":"Hugh S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy online access to account and very good app.

    Easy online access to account and very good app.

    {"display":"Derek J","full_name":"Derek J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to navigate the app.

    Easy to navigate the app. Credit limit sensible with easy to set up direct debit. Reminder for when payment is due making budgeting easier.

    {"display":"David D","full_name":"David D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Mobile apps was very good and easy to use.

    Mobile apps was very good and easy to use. Always getting in touch through email and text messaging when something comes up. Great customer service.

    {"display":"Edwin M","full_name":"Edwin M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    A credit card which is very sound.

    Such a straight forward credit card compared with others I've had. I feel very comfident in using it and have recommended the card to many,... Such a straight forward credit card compared with others I've had. I feel very comfident in using it and have recommended the card to many, especially those who have had money problems. Read more Read less

    {"display":"Mr J","full_name":"Mr J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    happy days

    never any issues, always helpful

    {"display":"Hazza","full_name":"Hazza","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    always had good help and info through text and email...

    always had good help and info through text and emails not good with tec so this is good for me they will help if not... always had good help and info through text and emails not good with tec so this is good for me they will help if not sure about some things a phone call text email all good Read more Read less

    {"display":"tony clift","full_name":"tony clift","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1686059.png"}}'s avatar

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