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Vanquis reviews

Vanquis Logo
Rated Excellent • 4.71/5

Vanquis reviews

Verified business

Review summary

People rate this company as Excellent based on 9,951 product reviews

Average score of 4.71/5
5 star
83%
4 star
11%
3 star
3%
2 star
1%
1 star
2%
Reviews for Vanquis have trended positively over the past 90 days

Latest positive rating

5/5

Top Company!

They’ve been extremely helpful in helping balance out my finances. I used to have multiple credit cards but now I solely have credit with these guys! Excellent company.

{"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit Card
Joe 23rd August 2024

Latest negative rating

1/5

I had to pay scammers . And I reported fraud.

I had to pay scammers . Disgraceful company,

{"display":"Anthony Charles Shepherd ","full_name":"Anthony Charles Shepherd ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About Vanquis

Vanquis Bank has helped over 3 million people (figure correct as at Dec 2015) improve their credit rating by providing them with credit cards. Smart Money People is the place for Vanquis Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Vanquis at a glance

Reviews for Vanquis

Showing 11 of 9951 company reviews

I had to pay scammers . And I reported fraud.

Credit Card • 1st January 2025

I had to pay scammers . Disgraceful company,

{"display":"Anthony Charles Shepherd ","full_name":"Anthony Charles Shepherd ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

I rang up to find out why paypal wont work but they...

Credit Card • 23rd December 2024

I rang up to find out why paypal wont work but they blame paypal however its not paypal but vanquis when i rang up i... I rang up to find out why paypal wont work but they blame paypal however its not paypal but vanquis when i rang up i couldnt understand the call agent they know i am in hospital with depression but still same old vanquis dont bother with them Read more Read less

{"display":"Mark","full_name":"Mark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Allows scammers to get away with fraud!

    Allows scammers to get away with fraud! DO NOT BOTHER WITH THESE SHARKS!

    {"display":"MTB","full_name":"MTB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    MTB 13th September 2024
  • 5/5

    Top Company!

    They’ve been extremely helpful in helping balance out my finances. I used to have multiple credit cards but now I solely have credit with these guys! Excellent company.

    {"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Joe 23rd August 2024
  • 1/5

    Abusive Staff who verbally attack customers

    Abusive Staff who verbally attack customers I want to raise a serious concern about the unacceptable behavior of Vanquis Bank's customer service staff. Despite being... Abusive Staff who verbally attack customers I want to raise a serious concern about the unacceptable behavior of Vanquis Bank's customer service staff. Despite being a loyal customer for over 6 years, I have consistently experienced unprofessionalism from the overseas call center, particularly since the UK call centers were closed and operations were outsourced to South Africa. The level of disrespect and verbal abuse I have endured is deeply concerning. Staff have not only refused to transfer calls to the UK call center but have also used derogatory language towards me and my partner. My partner, a customer of 16 years, was subjected to discrimination verbally attacks and insults due to their reading disability, and even a senior complaint manager named Jason further exacerbated the situation by verbally abusing and threatening my partner over the phone. This behavior is intolerable and reflects poorly on the bank's image. I strongly urge the bank to reconsider its decision to outsource the call center to South Africa and bring it back to the UK. As a result of these ongoing issues, I have made the difficult decision to close my account. I hope that this matter will be taken seriously and addressed promptly. Read more Read less

    {"display":"chris g","full_name":"chris g","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1054207.png"}}'s avatar
  • 1/5

    Trying to speak to someone about my account and they...

    Trying to speak to someone about my account and they transfer you to different departments your on hold that long it cuts you off so nothing is getting resolved

    {"display":"Tara e","full_name":"Tara e","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great communication

    I call regularly, all my questions are answered in perfect detail and if I require further explanations it is always provided.

    {"display":"Loyal Customer","full_name":"Loyal Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Helps when i camt sfford certain things no stress .

    Helps when i camt sfford certain things no stress .

    {"display":"Chris P","full_name":"Chris P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/975980.png"}}'s avatar
  • 5/5

    If I need any help or advice about my account the cu...

    If I need any help or advice about my account the customer services are absolutely excellent Super friendly and always help in any way that... If I need any help or advice about my account the customer services are absolutely excellent Super friendly and always help in any way that helps me. I’ve been a Vanquis customer for over 10 years and I’m so happy with everything they have provided for me. Read more Read less

    {"display":"Sarah S","full_name":"Sarah S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I love having the security of Vanquis in my pocket,...

    I love having the security of Vanquis in my pocket, the call centre staff are extremely friendly and helpful.

    {"display":"Michael B","full_name":"Michael B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1040334.png"}}'s avatar
  • 5/5

    I’m with Vanquis from almost 2 years, I never had an...

    I’m with Vanquis from almost 2 years, I never had any issues or problem . It’s very easy to use.I recommend most of the peoples... I’m with Vanquis from almost 2 years, I never had any issues or problem . It’s very easy to use.I recommend most of the peoples to use. I personally have great experience with Vanquis. I love them nd their excellent service. Read more Read less

    {"display":"Sheraz A","full_name":"Sheraz A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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