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Vanquis reviews

Vanquis Logo
Rated Excellent • 4.72/5

Vanquis reviews

Verified business Last reviewed within 7 days
Write a review
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 30,620 product reviews

Average score of 4.72/5
5 star
87%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Vanquis have trended negatively over the past 90 days

Vanquis credit cards and loans are praised for helping rebuild credit scores with supportive, understanding service and a handy app. Many find the application process quick and appreciate the clear communication and flexibility. However, high interest rates, poor customer service experiences, and slow or denied credit limit increases frustrate users, with some reporting technical issues and aggressive debt collection.

Positive themes

  • Vanquis credit builder credit card really helped me rebuild my credit score over time. (16 mentions)
  • Vanquis customer service is often friendly, helpful and supportive when you need them. (12 mentions)
  • The Vanquis app is easy to use and makes managing the credit card straightforward. (8 mentions)

Negative themes

  • Vanquis charges very high interest rates that make paying off balances tough. (10 mentions)
  • Credit limit increases are slow or often refused despite good payment history. (8 mentions)
  • Customer service can be rude or unhelpful with poor communication and complaints handling. (7 mentions)
Summarised by AI
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About Vanquis

Vanquis is a bank that operates in the UK.

The business that eventually became Vanquis was founded in Bradford in 1880 by Joshua Kelley Waddilove. Vanquis see themselves as different to other high street banks as they lend to a wider range of customers.

Vanquis also has a free app called Snoop. It can help you track changes to your credit score, take control of your spending and cut your bills.

Vanquis at a glance

Contact details

Phone
0330 099 3000
Social media

Reviews for Vanquis

Showing 11 of 30620 company reviews • Last reviewed within 7 days

fixed rate cash isa

Vanquis Savings • 3rd September 2026

opened a fixed rate cash isa with a good interest rate, and transfered in from previous provider

{"display":"piggle","full_name":"piggle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

They are always willing to help and support you with...

Credit builder credit card • 1st September 2026

They are always willing to help and support you with any financial issues with your account to enable you to get back on track or... They are always willing to help and support you with any financial issues with your account to enable you to get back on track or get update with your credit/ balance . If you fall sick and are unable to meet your minimum payment they support and work out a longer payment plan to help during your difficult time. Read more Read less

{"display":"Suzanne Harvey ","full_name":"Suzanne Harvey ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 1.00/5

    MY WORST EXPERIENCE WITH VANQUIS. Manipulation at peak

    MY WORST EXPERIENCE WITH VANQUIS – 3 WEEKS OF STRESS AND TERRIBLE CUSTOMER SERVICE And their security department is full of trash. This entire experience... MY WORST EXPERIENCE WITH VANQUIS – 3 WEEKS OF STRESS AND TERRIBLE CUSTOMER SERVICE And their security department is full of trash. This entire experience caused me significant stress, anxiety and emotional distress. Spending 2–3 hours every week simply trying to get answers and resolve a legitimate transaction is completely unreasonable. Based on my experience, I would strongly advise anyone considering Vanquis to think very carefully before choosing them. Read more Read less

    {"display":"Guest Huwai","full_name":"Guest Huwai","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1755133.png"}}'s avatar
    Credit card
    Guest Huwai 27th August 2026
  • 5.00/5

    Great interest rates, simple process and website.

    Great interest rates, simple process and website. Helpful telephone staff

    {"display":"Katie Wilson","full_name":"Katie Wilson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/591662.png"}}'s avatar
  • 4.00/5

    Longtime customer - good servuce

    Been with Vanquis for a long time, and anytime i need support they are quite happy to help and give options

    {"display":"Kemi","full_name":"Kemi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Kemi 20th August 2026
  • 5.00/5

    vanquis card helped rebuild my credit score.

    I obtained a vanquis card to rebuild my credit score after financial problems. It has helped me to improve my credit rating and control my finances.

    {"display":"MR A","full_name":"MR A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    MR A 13th August 2026
  • 3.00/5

    Easy access and gives more information of your outg...

    Easy access and gives more information of your outgoing and let change your duedate

    {"display":"Mildred Sorra","full_name":"Mildred Sorra","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Vanquis there when needed

    Vanquis have helped me out continuously and is so easy to use. Gives me peace of mnd for the unexpected

    {"display":"Yracy loucas","full_name":"Yracy loucas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    It’s more manageable then before but it would be bet...

    It’s more manageable then before but it would be better if u could do more promise payments before hsving to get charged

    {"display":"Saeed Ali ","full_name":"Saeed Ali ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I just enjoy to use is very easy thank you...

    I just enjoy to use is very easy thank you

    {"display":"Filipino Travelling","full_name":"Filipino Travelling","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1616993.png"}}'s avatar
  • 4.00/5

    very helpful,even when i forgot my password.

    very helpful,even when i forgot my password.

    {"display":"marshall m","full_name":"marshall m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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