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Kris

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All reviews (4)

Review of the Chase Bank, Current Account:

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Difficulty making payments

When I had to transfer money to pay bills they would stop the transactions saying they are fraudulent so had to keep calling them up to resolve. I understand that they need to play a role in stopping fraud however my transactions were genuine and I was getting penalised for it. Most staff were helpful but some were not really and refused to assist. I ended up closing the account and going with someone better with no issues. Reviewed on: 5th April 2025

Review of the Barclaycard, Platinum Credit Card:

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Not a user friendly app

The app often freezes and is very clunky to use , it’s not user friendly at all. I often had issues with making a payment towards the card as transactions would freeze so, I had to call up customer services instead. The account does its job of a credit card fairly well and the fees are not horrendous but it’s just user friendly. Reviewed on: 5th April 2025

Review of the Virgin Money, Credit Cards:

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Good banking app and competitive fees

Really good banking app and easy to understand fees and various features. Also really good balance transfer rates which helped to pay off my debt. Reviewed on: 5th April 2025

Review of the Monzo, Current Account:

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Money transfers and, bereavement support

Current account is easy to use at home and abroad. Exchange rate is always really good and the spending summary is really helpful. It is also really easy to transfer money at home and internationally with real clear exchange rates and fees stated where relevant. Most of all, when my mother sadly passed away and she had a Monzo account the customer service/bereavement team were the easiest team out of all other bank accounts that she had to deal with. They replied and actioned any requests instantly and dealt with real compassion. I am really grateful for them for that. Reviewed on: 19th March 2025

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