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HSBC: Credit Card reviews

Name: Credit Card
Rating: 3.61 (105 reviews)

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3.40

Based on 105 reviews, last reviewed 18th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

43%

20%

12%

20%

Latest highest rating:

4

Very happy with HSBC. Very happy with HSBC. The CS team is always very helpful. Reviewed on: 12th April 2024

Latest lowest rating:

1

Terrible customer service - avoid at all costs! After receiving my Platinum CC with a 10000$ Credit limit, I reduced it online to $6000 for security reasons. A month later I wanted to book internati... Read more Reviewed on: 18th June 2024

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HSBC Credit Card reviews can help you to find out about the pros and cons of the HSBC Credit Card credit card. What kind of features do HSBC customers like? Find out more about the HSBC Credit Card by reading our trusted Smart Money People reviews. You can also write your own HSBC Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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HSBC Credit Card reviews (105)

Terrible customer service - avoid at all costs!

After receiving my Platinum CC with a 10000$ Credit limit, I reduced it online to $6000 for security reasons. A month later I wanted to book international flights and tried online to increase limit back to $10000. Incising limit online did not work. I had to refill the form (provided same details as original application) and credit increase was denied. I called HSBC but the call center staff unable to provide reasons (offered to reapply in 3month time!). If I had been advised prior to reducing limit I had to re-apply to re-instate the original CC limit, I would not have reduced the limit. As a result, I missed out on a better airfare costing me money. I have now moved all my business to ANZ. Great job Jessica Power, Head of Wealth and Personal Banking, HSBC Bank Australia Limited for properly annoying and loosing customers! Never again. Reviewed on: 18th June 2024

Worst Bank of all times - HSBC.

I applied HSBC Credit card through the mobile banking app. I am a Premier HSBC customer and have been with the bank for almost two years. After doing a hard check on my credit profile, my application was approved and I receive sms confirmation mentioning my limit. However, they asked me to visit the bank few times. First they wanted some documents and they wanted me to upload my signature in person along with a signed Terms and Conditions form. Few weeks went by and new requests kept on coming. After multiple weeks and going through all of this, when I finally checked the status of my card, I found out that they had messed up the process and I needed to re-apply and do this all over again. I am closing all my accounts with them. In the era of Monzo, Starling and Santander, I have no business with them anymore. Reviewed on: 4th June 2024

I challenged a tarnation.

I challenged a tarnation. Had to fill in a proper form send it and 3 months later they still haven't responded. Reviewed on: 4th June 2024

Good could be a bit quicker to set up account...

Good could be a bit quicker to set up account Reviewed on: 15th April 2024

Very happy with HSBC.

Very happy with HSBC. The CS team is always very helpful. Reviewed on: 12th April 2024

Fair reward program, easy to use platform

Fair reward program, easy to use platform Reviewed on: 16th February 2024

Great customer service especially during a fraud alert.

Great customer service especially during a fraud alert. Reviewed on: 15th February 2024

Total waste of time!!!

I was pre-approved for 0% balance transfer of £5000, but after answering personal questions both on line and over the phone, was offered a credit limit of £1000. Total waste of everyone’s time, and felt that ai had sold my soul to the bank for them to then not approve the credit ai was applying for! Reviewed on: 4th February 2024

New credit card

Just took out a new credit card. I am already a customer so there wasn't much admin but the process was quick and easy. I'm happy. Reviewed on: 4th January 2024

Rude staff

They are so rude. They should be trained to attend to customers. I don't think they won't work. They don't listen to you. Reviewed on: 5th December 2023

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