MBNA offers most competitive rates for both its loan and credit card. The customer service is excellent and provide customers with great offers from time... MBNA offers most competitive rates for both its loan and credit card. The customer service is excellent and provide customers with great offers from time to time. I will highly recommend MBNA to others being a long time customer of the company and still enjoying their patronage. Read more Read less

If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes... If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes 30-60 min of holding to reach each time with no call back. They'll call you back repeatedly asking the same questions over multiple days even though you answered them the same each time and each time they assured you everything checks out and this will be the last time. If you ask them why this keeps happening, they'll dodge the question and get angry and hang up if you press the issue. They're clearly extremely disorganized and don't want to be transparent about it. Also some are extremely rude and unprofessional. No call back either so you have to wait on hold 30-60 mins again. Read more Read less

I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did... I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did a survey on social media with a major retailer and to make a payment it redirected me to another payment site make a payment for p+p instead a different company took the money and I had no email or confirmation what I had signed up for I was expecting a physical product instead they are charging me for a service and Mbna dispute system doesn’t even cover the problem I have They were not helpful at all!!!!!!!!!!! Read more Read less

MBNA actually care about the person at the end of the line. They are easy to deal with and genuine

Excellent credit free period. Very helpful if planning a big buy such as redecoration or renovation.

MBNA website is easy to use, make payments and check statements and charges. If you ever need to call them, their staff are always friendly and professional

I looked to transfer a credit card balance to a no interest card. MBNA made it so simple & had 31 months interest free. I couldn’t recommend them highly enough

Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone... Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the matter with these people! Read more Read less

The rates are good however the app could be designed a little better