I had a horrible experience with MBNA that has left me both frustrated and shocked. They sent me a completely incorrect bill, charging me rates... I had a horrible experience with MBNA that has left me both frustrated and shocked. They sent me a completely incorrect bill, charging me rates that were not even close to what was agreed. When I contacted them to get an explanation, they could not provide any justification or calculation for these outrageous charges. The worst part? The customer representative boldly stated, "We can charge whatever we want." This level of arrogance and lack of accountability is absolutely unacceptable for any company, let alone a financial institution. I spent over two hours on the phone trying to get this resolved, only to be met with vague answers, dismissive attitudes, and no resolution whatsoever. Their customer service is disgusting, and it feels like they deliberately make the process frustrating to wear you out. They have no complaint manager as well to manage things. All she said throughout the call was that "I am right" I strongly recommend avoiding MBNA at all costs. Their practices feel deceptive and borderline criminal. Save yourself the headache and look for a more trustworthy company. Read more Read less

Straight forward company. App works well. reasonable offer rates.

I'm really reviewing their home insurance but not on yr list. They increased the.premium this year by a £100 and I didn't even make a claim

Scam. Unbelievable such a dishonest company is allowed to exist in the UK.

Scammers!!! AVOID!!!!! I am extremely disappointed with the misleading tactics of this company. I signed up for their credit card, which was advertised as offering... Scammers!!! AVOID!!!!! I am extremely disappointed with the misleading tactics of this company. I signed up for their credit card, which was advertised as offering 0% interest on purchases for 21 months. However, after just 60 days, I started being charged interest on my purchases. When I contacted customer service for clarification, they informed me that the 0% interest rate only applied to purchases made within the first 60 days. Any purchases made after that would be subject to interest, which was never clearly communicated to me. This is deceptive and feels like a bait-and-switch tactic. They are not transparent about their terms, and it’s very easy to get caught out by these hidden conditions. I would strongly advise avoiding this company and their credit products at all costs. Very disappointing experience! Read more Read less

Terrible customer service. I tried to dispute an unauthorized charge but they sided with the seller even after the product and service are taken back... Terrible customer service. I tried to dispute an unauthorized charge but they sided with the seller even after the product and service are taken back and seller promised a credit (have a proof) but never sent it. I showed it to MBNA but they couldn't care less. Read more Read less

advertise 18 months interest free credit card but small print says that is only on purchases made in first 60 days. Have been hit with huge interest. These guys are criminal.

Efficient .good service to senior clients

Been with MBNA now for some time and have had no issues with them. They provide a good service, have a good website and app.... Been with MBNA now for some time and have had no issues with them. They provide a good service, have a good website and app. Card can be used everywhere I visit, in store and online. Read more Read less