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MBNA reviews

MBNA Logo
Rated Average • 2.98/5

MBNA reviews

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Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Average based on 237 product reviews

Average score of 2.98/5
5 star
45%
4 star
13%
3 star
7%
2 star
4%
1 star
31%
Reviews for MBNA have trended negatively over the past 90 days

Latest positive rating

5/5

MBNA actually care about the person at the end of th...

MBNA actually care about the person at the end of the line. They are easy to deal with and genuine

{"display":"Rebecca Dohert","full_name":"Rebecca Dohert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Security team super disorganized/rude. Avoid this cc.

If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes... If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes 30-60 min of holding to reach each time with no call back. They'll call you back repeatedly asking the same questions over multiple days even though you answered them the same each time and each time they assured you everything checks out and this will be the last time. If you ask them why this keeps happening, they'll dodge the question and get angry and hang up if you press the issue. They're clearly extremely disorganized and don't want to be transparent about it. Also some are extremely rude and unprofessional. No call back either so you have to wait on hold 30-60 mins again. Read more Read less

{"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Purchase credit cards
Alex 20th August 2025
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About MBNA

MBNA are all about credit card stuff. They've been issuing credit cards to millions of customers from their base in Chester for over 25 years and the're now one of the top providers in the UK.

Have you used one of many services MBNA has to offer? Our MBNA reviews can help you decide if they're the right choice for you.

Smart Money People is the place for MBNA reviews. Read and write reviews to help increase trust and transparency in Financial Services.

MBNA at a glance

Reviews for MBNA

Showing 11 of 237 company reviews • Last reviewed within 14 days

Security team super disorganized/rude. Avoid this cc.

Purchase credit cards • 20th August 2025

If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes... If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes 30-60 min of holding to reach each time with no call back. They'll call you back repeatedly asking the same questions over multiple days even though you answered them the same each time and each time they assured you everything checks out and this will be the last time. If you ask them why this keeps happening, they'll dodge the question and get angry and hang up if you press the issue. They're clearly extremely disorganized and don't want to be transparent about it. Also some are extremely rude and unprofessional. No call back either so you have to wait on hold 30-60 mins again. Read more Read less

{"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

I rang customer service to report a scam that I had...

Purchase credit cards • 28th June 2025

I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did... I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did a survey on social media with a major retailer and to make a payment it redirected me to another payment site make a payment for p+p instead a different company took the money and I had no email or confirmation what I had signed up for I was expecting a physical product instead they are charging me for a service and Mbna dispute system doesn’t even cover the problem I have They were not helpful at all!!!!!!!!!!! Read more Read less

{"display":"Avtar S","full_name":"Avtar S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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  • 5/5

    MBNA actually care about the person at the end of th...

    MBNA actually care about the person at the end of the line. They are easy to deal with and genuine

    {"display":"Rebecca Dohert","full_name":"Rebecca Dohert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Excellent credit free period.

    Excellent credit free period. Very helpful if planning a big buy such as redecoration or renovation.

    {"display":"fra","full_name":"fra","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    MBNA is a hassle free company

    MBNA website is easy to use, make payments and check statements and charges. If you ever need to call them, their staff are always friendly and professional

    {"display":"Tarmacterror","full_name":"Tarmacterror","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I looked to transfer a credit card balance to a no i...

    I looked to transfer a credit card balance to a no interest card. MBNA made it so simple & had 31 months interest free. I couldn’t recommend them highly enough

    {"display":"Lynne M","full_name":"Lynne M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Hard Work to get problems resolved.

    Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone... Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the matter with these people! Read more Read less

    {"display":"Simon ","full_name":"Simon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    The rates are good however the app could be designed...

    The rates are good however the app could be designed a little better

    {"display":"Matthew N","full_name":"Matthew N","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1225127.png"}}'s avatar
  • 1/5

    False advertising

    I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by... I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by my recent experiences. Every month I use the card and pay off the balance so I pay no interest. Last month I decided to use it for a money transfer of £5000 plus a fee of £250. When I got my bill through it said I had the money transfer for 0% so I paid off the balance leaving £5000. My next statement said I owed interest … I rang them up and they said that because I have used the money transfer offer I now pay interest on all my purchases as soon as I pay for anything. I just don’t get it. I have now lost my grace period you usually have before you accumulate interest. I have complained and they don’t seem to understand my confusion… there is no mention of this anywhere on their app. They are saying that they will cancel my interest for the next two months if I don’t escalate my complaint - I am ringing them up again today to try to understand if I pay off everything apart from the £5000 and don’t use it for purchases during this promotional time will I still have to pay interest! If so what was the point of doing this money transfer. I am afraid once this is sorted out I am leaving MBNA and I am contacting ASA because this is completely false advertising with no transparency. Read more Read less

    {"display":"Fiona ","full_name":"Fiona ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Gave me a credit line of £4900, and then cancelled...

    Gave me a credit line of £4900, and then cancelled after an year citing that i haven't used the card. Rang them to explain that... Gave me a credit line of £4900, and then cancelled after an year citing that i haven't used the card. Rang them to explain that i was abroad, so couldn't use the card . But they closed the account themselves, and the lady on call was really really rude. Read more Read less

    {"display":"Umar","full_name":"Umar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very helpful with cashback

    They recently helped me with a reversal on a transaction for the first time. They were helpful. Plus the cashback is a great bonus

    {"display":"Tim B","full_name":"Tim B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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