MBNA website is easy to use, make payments and check statements and charges. If you ever need to call them, their staff are always friendly and professional

I looked to transfer a credit card balance to a no interest card. MBNA made it so simple & had 31 months interest free. I couldn’t recommend them highly enough

Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone... Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the matter with these people! Read more Read less

The rates are good however the app could be designed a little better

I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by... I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by my recent experiences. Every month I use the card and pay off the balance so I pay no interest. Last month I decided to use it for a money transfer of £5000 plus a fee of £250. When I got my bill through it said I had the money transfer for 0% so I paid off the balance leaving £5000. My next statement said I owed interest … I rang them up and they said that because I have used the money transfer offer I now pay interest on all my purchases as soon as I pay for anything. I just don’t get it. I have now lost my grace period you usually have before you accumulate interest. I have complained and they don’t seem to understand my confusion… there is no mention of this anywhere on their app. They are saying that they will cancel my interest for the next two months if I don’t escalate my complaint - I am ringing them up again today to try to understand if I pay off everything apart from the £5000 and don’t use it for purchases during this promotional time will I still have to pay interest! If so what was the point of doing this money transfer. I am afraid once this is sorted out I am leaving MBNA and I am contacting ASA because this is completely false advertising with no transparency. Read more Read less

Gave me a credit line of £4900, and then cancelled after an year citing that i haven't used the card. Rang them to explain that... Gave me a credit line of £4900, and then cancelled after an year citing that i haven't used the card. Rang them to explain that i was abroad, so couldn't use the card . But they closed the account themselves, and the lady on call was really really rude. Read more Read less

They recently helped me with a reversal on a transaction for the first time. They were helpful. Plus the cashback is a great bonus

I just started this new adventure with MBNA with a loan,all reviews tell me about the credit card but non in loans so until now... I just started this new adventure with MBNA with a loan,all reviews tell me about the credit card but non in loans so until now to me looks good and very fast response,will see what happens on the next steps like first payment and all that stuff...I really hope everything goes smoothly like should be becauserightnow this help me out so much!!.....fingers crosses Read more Read less

Even after closing the account and clearing all balance (received the closing account letter as well)these smart thieves send me interest amount separately to pay... Even after closing the account and clearing all balance (received the closing account letter as well)these smart thieves send me interest amount separately to pay with subheading it has accumulation interest. Read more Read less