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Fiona

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Review of the MBNA, Credit Card:
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False advertising

1
I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by my recent experiences. Every month I use the card and pay off the balance so I pay no interest. Last month I decided to use it for a money transfer of £5000 plus a fee of £250. When I got my bill through it said I had the money transfer for 0% so I paid off the balance leaving £5000. My next statement said I owed interest … I rang them up and they said that because I have used the money transfer offer I now pay interest on all my purchases as soon as I pay for anything. I just don’t get it. I have now lost my grace period you usually have before you accumulate interest. I have complained and they don’t seem to understand my confusion… there is no mention of this anywhere on their app. They are saying that they will cancel my interest for the next two months if I don’t escalate my complaint - I am ringing them up again today to try to understand if I pay off everything apart from the £5000 and don’t use it for purchases during this promotional time will I still have to pay interest! If so what was the point of doing this money transfer. I am afraid once this is sorted out I am leaving MBNA and I am contacting ASA because this is completely false advertising with no transparency. Reviewed on: 23rd May 2025

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