Smart Money People Logo

MBNA: Purchase credit cards reviews

2.71
Based on 196 reviews, last reviewed 20th Aug 2025
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
40%
See only 4 star reviews
12%
See only 3 star reviews
6%
See only 2 star reviews
5%
See only 1 star reviews
37%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025
Rebecca Dohert's avatar
Rebecca Dohert

Latest lowest rating:

1

Security team super disorganized/rude. Avoid this cc. If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes 30-60 ... Read more Reviewed on: 20th August 2025
Alex's avatar
Alex

About this product

MBNA purchase credit cards are designed for everyday spending.

You can check your balance, review transactions, make payments, request transfers and lots more on your computer, phone or tablet. You’ll get paperless statements for your MBNA purchase credit cards.

MBNA purchase credit card reviews help you find out what it’s really like to be a customer. If you’ve used MBNA before, you can also leave a review and share your experience.

Review MBNA: Purchase credit cards now

Help others make smarter decisions by sharing your own experience. Write a review

MBNA Purchase credit cards reviews (196)

Security team super disorganized/rude. Avoid this cc.

1
If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes 30-60 min of holding to reach each time with no call back. They'll call you back repeatedly asking the same questions over multiple days even though you answered them the same each time and each time they assured you everything checks out and this will be the last time. If you ask them why this keeps happening, they'll dodge the question and get angry and hang up if you press the issue. They're clearly extremely disorganized and don't want to be transparent about it. Also some are extremely rude and unprofessional. No call back either so you have to wait on hold 30-60 mins again. Reviewed on: 20th August 2025

I rang customer service to report a scam that I had...

1
I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did a survey on social media with a major retailer and to make a payment it redirected me to another payment site make a payment for p+p instead a different company took the money and I had no email or confirmation what I had signed up for I was expecting a physical product instead they are charging me for a service and Mbna dispute system doesn’t even cover the problem I have They were not helpful at all!!!!!!!!!!! Reviewed on: 28th June 2025

MBNA actually care about the person at the end of th...

5
MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Excellent credit free period.

4
Excellent credit free period. Very helpful if planning a big buy such as redecoration or renovation. Reviewed on: 12th June 2025

I looked to transfer a credit card balance to a no i...

5
I looked to transfer a credit card balance to a no interest card. MBNA made it so simple & had 31 months interest free. I couldn’t recommend them highly enough Reviewed on: 12th June 2025

Hard Work to get problems resolved.

1
Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the matter with these people! Reviewed on: 11th June 2025

The rates are good however the app could be designed...

4
The rates are good however the app could be designed a little better Reviewed on: 27th May 2025

False advertising

1
I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by my recent experiences. Every month I use the card and pay off the balance so I pay no interest. Last month I decided to use it for a money transfer of £5000 plus a fee of £250. When I got my bill through it said I had the money transfer for 0% so I paid off the balance leaving £5000. My next statement said I owed interest … I rang them up and they said that because I have used the money transfer offer I now pay interest on all my purchases as soon as I pay for anything. I just don’t get it. I have now lost my grace period you usually have before you accumulate interest. I have complained and they don’t seem to understand my confusion… there is no mention of this anywhere on their app. They are saying that they will cancel my interest for the next two months if I don’t escalate my complaint - I am ringing them up again today to try to understand if I pay off everything apart from the £5000 and don’t use it for purchases during this promotional time will I still have to pay interest! If so what was the point of doing this money transfer. I am afraid once this is sorted out I am leaving MBNA and I am contacting ASA because this is completely false advertising with no transparency. Reviewed on: 23rd May 2025

Gave me a credit line of £4900, and then cancelled...

1
Gave me a credit line of £4900, and then cancelled after an year citing that i haven't used the card. Rang them to explain that i was abroad, so couldn't use the card . But they closed the account themselves, and the lady on call was really really rude. Reviewed on: 14th April 2025

I just started this new adventure with MBNA with a l...

4
I just started this new adventure with MBNA with a loan,all reviews tell me about the credit card but non in loans so until now to me looks good and very fast response,will see what happens on the next steps like first payment and all that stuff...I really hope everything goes smoothly like should be becauserightnow this help me out so much!!.....fingers crosses Reviewed on: 20th March 2025

Do you have a different MBNA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from MBNA?

  • Football Credit Cards

    from MBNA 5.00 from 1 reviews
    MBNA
  • Platinum Credit Card

    from MBNA 4.90 from 13 reviews
    MBNA
  • 5 Credit Card

    from MBNA 4.57 from 13 reviews
    MBNA
    View all products