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NewDay: Fluid Credit Card reviews

Name: Fluid Credit Card
Rating: 4.66 (103 reviews)

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4.24

Based on 103 reviews, last reviewed 1st Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

12%

3 star

Latest highest rating:

5

Very Usable Websites I've had a number of NewDay cards and have found the design of their online platform very intuitive to use. Have had very positive experiences with th... Read more Reviewed on: 22nd June 2023

Latest lowest rating:

1

In the middle of Ukrainian and Phis company again bl... In the middle of Ukrainian and Phis company again blocked my card for the 4th journey to this country. Stranded no money, no help Reviewed on: 1st February 2025

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NewDay Fluid Credit Card reviews (103)

In the middle of Ukrainian and Phis company again bl...

In the middle of Ukrainian and Phis company again blocked my card for the 4th journey to this country. Stranded no money, no help Reviewed on: 1st February 2025

This is a disgraceful company that is a complete sha...

This is a disgraceful company that is a complete shambles I have three accounts and on medical grounds I look to write them off after presenting medical evidence on three separate occasions constant phone calls and constant back and forth with no resolution false promises and time scales and the whole thing has had a detrimental effect on what was already a serious anxiety and depressive condition I have these companies should be made aware that under the Equality Act people should be treated fairly it is a criminal offence to cause someone harm and that doesn't mean it has to be physical it can be mentally emotionally or financial if this doesn't get resolved soon then I'll have no hesitation in bringing charges against this company and looking for compensation going forward I don't believe any company should take this long to decide on a medical write-off given the evidence and my condition, I've had other medical right offs that have been less stressful and less time consuming clearly this is a company that does not care about anybody with mental health issues the would see me jump off a bridge and kill yourself then to actually help me, management should be ashamed of theirselves. Reviewed on: 11th November 2024

Never had so much trouble with any credit card befor...

Never had so much trouble with any credit card before, the app is full of errors and after spending hours on the phone, customer service didn't solve my problem. Decided to close it before I even used it! I'll not bother with them ever again! Reviewed on: 23rd January 2024

Very Usable Websites

I've had a number of NewDay cards and have found the design of their online platform very intuitive to use. Have had very positive experiences with this company overall. Reviewed on: 22nd June 2023

Straight Forward Credit

Applying for a Balance Transfer Credit Card was a breeze. The sign-up process involved no more than the essentials, and the card arrived in the post promptly. The card is fully compatible with Google Pay, which is always handy. Customer Service always keep me up to date about Credit limit increases and credit usage, and I've never had an issue with using the app. I feel confident using the Fluid Credit Card. Reviewed on: 31st May 2023

Fluid Credit Card or Newday Credit Worse credit card company

My personal experience with credit card companies I am confident that Fluid the worse company I have ever dealt with in the past 20 years. Their team is not trained according to FCA regulations and very unprofessional as well as very rude on the phone. If you ever ask them to speak to their manager or complaint department they will put on hold for 30-45 mints and then hang up your call. I have raised in total 8 complaints with their complaint team and today I was informed that there is no complaint raised we have no record of you contacted us about this. By law I have requested copies of the calls made to Fluid and I was told that you have never called us at all and there is no record of your calls. They have agreed monthly payments with me, and I have been paying each month on time and yet they have reported to credit reference agencies 4 x missed payments and when I called their team to look into this to raise a complaint, they have not done it. They will pass on your credit and personal data to Wescot Credit Services ltd which is their debt collection agency to collect payments. Agreement in place with Westcost and yet Fluid is reporting Miss payments on my files. I have assigned legal lawyer to investigate Fluid credit card however they are refusing to share calls date which was made by me since November till the end of March. Their team is not making notes or raising complaints on behalf of customers and off course there will be no record. I would not recommend Fluid or NewDay credit card to anyone in my circle. Finally you will see once this message will get posted they will send me a generic reply to contact us or how to raise a complaint without giving legal explanation on the this review. Good luck guys stay away from Fluid otherwise they will give you stress upon stress and your credit file will be ruined. Reviewed on: 6th April 2023

Fantastic

Great company to deal with!! Highly recommended!! Reviewed on: 3rd April 2023

Great Card!!!

Professional card and easy to use Reviewed on: 11th March 2023

Excellent experience

I have used Fluid Credit Card over the last year. The experience has been positive - app is user-friendly, good customer service and fair interest rates. Reviewed on: 21st February 2023

Great Credit Card

Easy to use Credit Card. Overall very good company Reviewed on: 27th June 2022

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