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NewDay: Fluid Credit Card reviews

Name: Fluid Credit Card
Rating: 4.73 (101 reviews)

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4.50

Based on 101 reviews, last reviewed 23rd Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

12%

3 star

Latest highest rating:

5

Very Usable Websites I've had a number of NewDay cards and have found the design of their online platform very intuitive to use. Have had very positive experiences with th... Read more Reviewed on: 22nd June 2023

Latest lowest rating:

1

Never had so much trouble with any credit card befor... Never had so much trouble with any credit card before, the app is full of errors and after spending hours on the phone, customer service didn't solve ... Read more Reviewed on: 23rd January 2024

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NewDay Fluid Credit Card reviews (101)

Never had so much trouble with any credit card befor...

Never had so much trouble with any credit card before, the app is full of errors and after spending hours on the phone, customer service didn't solve my problem. Decided to close it before I even used it! I'll not bother with them ever again! Reviewed on: 23rd January 2024

Very Usable Websites

I've had a number of NewDay cards and have found the design of their online platform very intuitive to use. Have had very positive experiences with this company overall. Reviewed on: 22nd June 2023

Straight Forward Credit

Applying for a Balance Transfer Credit Card was a breeze. The sign-up process involved no more than the essentials, and the card arrived in the post promptly. The card is fully compatible with Google Pay, which is always handy. Customer Service always keep me up to date about Credit limit increases and credit usage, and I've never had an issue with using the app. I feel confident using the Fluid Credit Card. Reviewed on: 31st May 2023

Fluid Credit Card or Newday Credit Worse credit card company

My personal experience with credit card companies I am confident that Fluid the worse company I have ever dealt with in the past 20 years. Their team is not trained according to FCA regulations and very unprofessional as well as very rude on the phone. If you ever ask them to speak to their manager or complaint department they will put on hold for 30-45 mints and then hang up your call. I have raised in total 8 complaints with their complaint team and today I was informed that there is no complaint raised we have no record of you contacted us about this. By law I have requested copies of the calls made to Fluid and I was told that you have never called us at all and there is no record of your calls. They have agreed monthly payments with me, and I have been paying each month on time and yet they have reported to credit reference agencies 4 x missed payments and when I called their team to look into this to raise a complaint, they have not done it. They will pass on your credit and personal data to Wescot Credit Services ltd which is their debt collection agency to collect payments. Agreement in place with Westcost and yet Fluid is reporting Miss payments on my files. I have assigned legal lawyer to investigate Fluid credit card however they are refusing to share calls date which was made by me since November till the end of March. Their team is not making notes or raising complaints on behalf of customers and off course there will be no record. I would not recommend Fluid or NewDay credit card to anyone in my circle. Finally you will see once this message will get posted they will send me a generic reply to contact us or how to raise a complaint without giving legal explanation on the this review. Good luck guys stay away from Fluid otherwise they will give you stress upon stress and your credit file will be ruined. Reviewed on: 6th April 2023

Fantastic

Great company to deal with!! Highly recommended!! Reviewed on: 3rd April 2023

Great Card!!!

Professional card and easy to use Reviewed on: 11th March 2023

Excellent experience

I have used Fluid Credit Card over the last year. The experience has been positive - app is user-friendly, good customer service and fair interest rates. Reviewed on: 21st February 2023

Great Credit Card

Easy to use Credit Card. Overall very good company Reviewed on: 27th June 2022

Great credit card!

Easy to order and Comes to ur door Quick! Reviewed on: 20th April 2022

Great experience

Always there to help ok the phone on he wen or online. Offering great aasitance Reviewed on: 21st March 2022

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