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HSBC Bank Account Reviews

Ratings based on 739 reviews Last review 3 days ago

HSBC Bank Account reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC...

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HSBC Bank Account reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of HSBC Bank Account reviews. Together, we can make financial services work better for everyone.

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4 213
3 91
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Your Bank Account Reviews (739)

5th August 2020

The best bank for the average person

I have been a customer for years. I have always been happy. I believe one of the last banks left in the UK that actually benefit the average person, not just big business fat cats

16th April 2020

Deserve Zero Stars!! Poor Business Policy hurts HSBC customers

It is not possible to speak to anyone at HSBC, so on 31st March I made an online request to discuss my banking arrangements with...

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It is not possible to speak to anyone at HSBC, so on 31st March I made an online request to discuss my banking arrangements with HSBC.

I was informed someone would call me to discuss......

Today (16th April) I missed a telephone call (because I was on another call) and then I received a text message from HSBC, saying:

"We have tried to call you but have been unable to get through. Due to the high volume of requests, and to ensure we help as many customers as we can, we will be unable to try again. If you still wish to discuss your banking, please resubmit your request on our website"

Bloody jokers!!

I'm amazed that HSBC could be capable of dreaming-up a policy where customers are knocked off the queue because they don't immediately pick-up the phone, 16-days after making the request for that call.....

By its own actions, HSBC has proven to me that it is is not focussed on my needs. Consequently, it is not the bank I want to do business with.

As soon as quarantine is lifted, Im going to close my HSBC accounts and take my money elsewhere.

I would be unable to recommend HBSC to anyone.

16th April 2020

Worst Banking experience

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the...

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I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the following:
1. I applied for a loan, I then was referred to an underwriter called Rene - she made it clear they are the decision-makers of the loan. She then decided to proceed with my application and asked me to hold, where I was left on for more than 3 hours! I then was told based on my credit report they would not be able to lend. However, the story shocks me even further when I asked her what exactly has appeared considering I know from my current score being over 900 my Experian report. She then states the report is from Transunion - who I never heard of until I went online and downloaded a report. I then came to find that all my data was incorrect and mixed in with my sisters who does not live with me and holds a different surname which was shocking - they leaked all my sisters finances to me. Then when disputed with HSBC they stated they will not override the decision - took it to complaints which was another disgusting service whereby you are dealing with incompetent people in Sheffield call Centre! who are literally robotic in their responses. I will now be getting my lawyer involved and have had discussions with the ICO as this was a clear data breach and due to HSBC's negligence has not been resolved.

12th February 2020

Frustratingly bad

When I opened my HSBC account "online," I had to visit the branch 4 separate times, spend over two hours on the phone to them, and register three times for online banking. I was told one thing in branch, and another different thing on the...

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When I opened my HSBC account "online," I had to visit the branch 4 separate times, spend over two hours on the phone to them, and register three times for online banking. I was told one thing in branch, and another different thing on the phone.

Due to their frustrating lack of cohesion I had to spend over an hour on the phone to customer services whilst stood in the branch - going back and forth between the counter and the call centre to try and resolve the issue with my application.

It took over two weeks.

Then to get into their app took even longer - I had to wait for letters in the post, get in touch with customer services again, enter long winded usernames, passwords, passkeys each time....

And then when I got a new phone I needed to wait for another letter in the post before being able to access my money. They have what they call a "secure key" system, where you need to generate a code through their app in order to make a transaction through their website. Which is fine until you misplace your phone...

Their website is bad enough, but their app is awful - most of the time the app just redirects you to the website.

9th February 2020

Ok but long setting up process

Took nearly a month lots of letters and a few phone calls to even set up online banking, they switched me over before the date agreed so my previous card stopped working when I was at the till before I had a new one to use. Good sign up incentive and...

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Took nearly a month lots of letters and a few phone calls to even set up online banking, they switched me over before the date agreed so my previous card stopped working when I was at the till before I had a new one to use. Good sign up incentive and staff polite and helpful on the phone but processes not as good as Lloyds in my experience.

9th February 2020

Helpful, easy to use

I have had two bank accounts with HSBC and at all times I have found them really helpful when I needed it, their online banking is easy to use and I have never had any issues with them.

8th February 2020

so so

- really don't appreciate closing down all the branches, taking taxpayers money to save it, then sticking two fingers up at the country and bragging about relocating to Honk Kong or Wuhan. Maybe the directors should be relocated there now?

8th February 2020

Easy web and app access

Banks are very similar in what they offer. What sets them apart for me is the ease of use and access to my accounts. Really straightforward accedss both via their web pages and their app. Very easy to do things, can't remember the last time I had to...

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Banks are very similar in what they offer. What sets them apart for me is the ease of use and access to my accounts. Really straightforward accedss both via their web pages and their app. Very easy to do things, can't remember the last time I had to call or find a branch.

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