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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

21% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

Disgusting customer service

I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation, no timeline, no communication. During this time I have visited my local branch 6 times, called repeatedly, and contacted HSBC via live chat on multiple occasions — all while on probation at work, putting my job at risk every time I have had to step away to chase this up. On one of my branch visits I was spoken to rudely by staff and I have this recorded. I have raised a formal complaint, referred my case to the Financial Ombudsman Service, and contacted my local MP — and still nothing has been resolved. Today on live chat I was told by one agent that they could send a request to the review team to temporarily release my funds. Minutes later a different agent told me they could not help — and instead referred me to a food bank. I have thousands of pounds sitting in my own HSBC account and I was pointed towards the Trussell Trust. This is one of the most insulting and disgraceful things I have ever experienced from a bank. HSBC has failed me at every single level — branch, telephone, and chat. The left hand does not know what the right hand is doing and real customers are suffering as a result. I would urge anyone considering HSBC to think very carefully. When you need them most they will leave you with nothing and refer you to a food bank. Reviewed on: 6th May 2026

Overview of HSBC Bank Account

HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for those facing financial difficulties or vulnerabilities. Overall, HSBC delivers a good customer experience by combining digital innovation, personalised services, accessibility, and customer support. Reviewed on: 25th April 2026

Fair but getting Loan not quite clear to me

Fair but getting Loan not quite clear to me Reviewed on: 22nd April 2026

Easy to open account.

Easy to open account. No extra steps. Helpufull customer service. Reviewed on: 17th April 2026

Recently needed to transfer some cash but was annoye...

Recently needed to transfer some cash but was annoyed that it took longer than expected Reviewed on: 17th April 2026

Good banking app

Banking app is easy to use with good support Reviewed on: 17th April 2026

Never had any issues had a current account with them...

Never had any issues had a current account with them for 40 years. Reviewed on: 17th April 2026

Been banking with HSBC for over 16 years , never had...

Been banking with HSBC for over 16 years , never had an issue with them. Reviewed on: 16th April 2026

Absolutely brilliant, they were exceptional when dis...

Absolutely brilliant, they were exceptional when discussing and providing support for our son Reviewed on: 16th April 2026

Helpful staff

The customer service people are helpful but I do miss a counter Reviewed on: 16th April 2026

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