HSBC Bank Account Reviews

Great Bank

Never had any problems and their internet banking app is really easy to use.

Gemma CookLevel 1

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Review

Good.................. ...........

ABCDE1Level 1

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Straightforward and easy to access online

I love how I can just log on and see everything and do most things without having to speak to someone. I really like using the live chat feature as it makes it easier to quickly resolve and issues or queries. I also like the online banking app for...

I love how I can just log on and see everything and do most things without having to speak to someone. I really like using the live chat feature as it makes it easier to quickly resolve and issues or queries. I also like the online banking app for when I am out and about.

GhostfaceLevel 1

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terrible customer service

spent weeks trying to set up internet banking, customer service no help at all, kept reading from a script instead of listening to actual complaint. have closed account and moved to another bank

Fiona jkLevel 1

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I'm sure there's better out there...

I have banked with HSBC for many years and find that banking has become a lot easier in recent years with online banking and apps, both of which are easy to use with HSBC. HSBC branches are widespread making it easy to pop into a branch if needed,...

I have banked with HSBC for many years and find that banking has become a lot easier in recent years with online banking and apps, both of which are easy to use with HSBC. HSBC branches are widespread making it easy to pop into a branch if needed, however I have found recently that if you go into a branch with a query they direct you to telephone banking. This is my biggest gripe with HSBC as the telephone banking service is awful and I dread needing to contact them by phone. The service is clearly based abroad and it always seems to be a terrible line making conversations extremely difficult and frustrating. Several negative experiences with this have left me looking at switching banks, it's only because I've been with HSBC for so many years that I haven't yet made the switch but I'm sure there are better services out there.

DanLevel 1

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Great Banking App

I really like the fact that I can view all of my accounts in one place on the HSBC app and can transfer money very quickly from one account to another.

Rhea KurcewiczLevel 1

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Amazing bank

Never had a trouble with them. Only reason I am giving them 4 stars is because the mobile app doesn't let you transfer money to someone else.

AnonLevel 1

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Poor

The online banking is fine, but the call centre is abysmal and they've closed all my local branches. They're also one of the dodgiest companies going, whether it's money laundering, libor rigging, etc.

LiamLevel 1

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Always very friendly and welcoming in branch.

Staff in my local Chichester branch are very friendly and helful. There is always someone to ask for assistance or advice and they are very appraochable. It makes going into the branch an enjoyable experience.

Violet Phillippo Level 1

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Excellent

Easy...customer service excellent..

Carol gregoryLevel 1

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Really Happy

I've been with HSBC since Uni days 20 years ago and they have always been helpful, friendly. No complaints.

Rebecca Huish MatthewsLevel 1

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Always good service

Always helpful either in store or over the phone and whatever I need help with gets sorted quickly.

Alice wLevel 1

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disappointing branch closures after taxpayer bail-out

- said a lot about moving back to Hong Kong,but took billions instead from bailout, now threatening to move after Brexit - so thumbs down from me & many others.

nicodemusLevel 1

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Good service

I have never had any problems with my account told straight if anything suspicious

KaneiacLevel 1

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Excellent survey

Great customer service they really offer great advice

DaisyLevel 1

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Reliable. Just works.

I have been with HSBC (current account) for almost 16 years and they have been brilliant throughout. I don’t really need to think about my account as it just works.

Jo SainsLevel 1

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Really don't care about the little people.

Been a customer for 20 years and I go for some help after getting into some financial difficulty for the 1st time and was treated awfully. I was pretty much dismissed without even glancing at my details or history. As soon as I clear my overdraft with...

Been a customer for 20 years and I go for some help after getting into some financial difficulty for the 1st time and was treated awfully. I was pretty much dismissed without even glancing at my details or history. As soon as I clear my overdraft with them i'm out of there! I would not recommend them to anyone

AnonLevel 1

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Easygoing Bank

Easy to navigate and perform actions online. Helpful online chat on website.

AdarLevel 1

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does what it says on the tin

Had an account for over 20 years and never had any problems, just a straight forward account.

pontsianLevel 1

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Totally happy

HSBC have always been supportive and helpful. I have found their staff in branch to be knowledgeable and honest each time I have visited.

GemmagLevel 1

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