Our Smart Money People 360° Rating
Your Bank Account Reviews (337)
Nice and Simple
Basic bank account is good and online banking is simple and easy to use. No fee for account, no interest...I have no experience of overdraft so no idea about this side of the account. Lots of branches with, in my experience, helpful staff and plenty...
Read moreBasic bank account is good and online banking is simple and easy to use. No fee for account, no interest...I have no experience of overdraft so no idea about this side of the account. Lots of branches with, in my experience, helpful staff and plenty of ATMs.
Good online banking
Fast service over the phone & good mobile app
Ok
Always very helpful in the branch. Telephone banking ok but could be improved. Apps and online very secure.
The staff are always very courteous and helpful
Staff are always very courteous and helpful. I recently had no trouble extending my overdraft facility but I have experienced numerous hidden charges in the past.
Loyal and trustworthy
I've held an account with HSBC for a number of years and am particularly impressed by the diligence of their fraud prevention team. Trustworthy and quick! Thank you.
Great product
I have an Amanah account from HSBC which suits my requirements ie I don't want to receive interest money. As a result, I am very satisfied with this product.
Denied Bank account with no valid reason
worst customer experience trying to open a bank account. I have crossed international borders with my temporary passport without any problems but HSBC for some reason won't accept it?! all government institutions, including the British government,...
Read more worst customer experience trying to open a bank account. I have crossed international borders with my temporary passport without any problems but HSBC for some reason won't accept it?! all government institutions, including the British government, have accepted my passport since it is a valid, government issued passport so HSBC had no valid reason deny me a bank account. When asked what the issue is, their employee said: the tenure of your passport. However, they accept non-temporary passports that expire at the same time as my temporary passport so that obviously doesn't constitute a valid reason.
Plus, after completing one of their online applications for a bank account, I waited for 3 weeks for a phone call to arrange a meeting but that never happened. then, i had to call myself and start completing the form via phone, AGAIN! so why do they even have the option of online applications if you never attend to your customers anyways?!
Conclusion: horribly bureaucratic without any solid reasoning behind it.
Steady. Consistent.
Overall, a pretty good bank to have an account...
Read more Overall, a pretty good bank to have an account with
Good options for interaction and communication but fewer and fewer branches as time progresses.
Whilst telephone and online services are convenient it can be challenging when you do need to speak to k wine as you often get passed around internally.
Good bank
Been with HSBC a long time, easy to adjust overdraft, easy online banking service
Great bank and service
Great bank, always helpful with issues. Only bad point is telephone banking hours have been cut to 8pm for normal current account customers.
Great Bank
They have always been very friendly and professional when I have used their services, offering great advice.
bank account
Never had any issues with this and they have a very proactive fraud team which I think is essential in this day and age
