HSBC Bank Account Reviews
HSBC Bank Account reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC custom...
READ MOREHSBC Bank Account reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of HSBC Bank Account reviews. Together, we can make financial services work better for everyone.
Overall Rating
1
2
3
4
5
HSBC Review Insight
What are people saying in their reviews?
Customer Service
39% of feedback is Process related
Customer profile
Top Age Profile: 25-34
Top Channel Preference: Online
Your Bank Account Reviews
884 reviews
shocking
4 hrs on the phone ....do i need to say more
Reviewed on 13th May 2022Andy Robinson
Customer service and security
Hsbc is more proactive with investors rather then general customers who has current account several times failed to act on the issues such as security reset or hsbc app or in terms of physical key nothing is user friendly even afte4 several phone calls lo Read more
Hsbc is more proactive with investors rather then general customers who has current account several times failed to act on the issues such as security reset or hsbc app or in terms of physical key nothing is user friendly even afte4 several phone calls long waiting no call back service very bad customer service .
Reviewed on 11th May 2022pavan kumar
Leaking your information dreadful customer service
The worst bank in the UK. I wish i could give them 0 stars but there is no such option! their customer service tells you they will sort something out for you when they dont. I am almost sure they are leaking some information to third parties. Bunch of sca Read more
The worst bank in the UK. I wish i could give them 0 stars but there is no such option! their customer service tells you they will sort something out for you when they dont. I am almost sure they are leaking some information to third parties. Bunch of scammers. I had an unrecognised transaction of 100£ on my card and I was 100% sure I did not give my details to anyone. I have ordered a new card and asked to dispute the transaction. Normally every transaction even the ones that dont go through are taken from your card for 5 days as “pending”, however this scammer one went through straight ahead. When I wanted to sort it out they asked me for my approval of them sharing my card details with some third parties! I replied later on and they told me it will take 17 weeks for them to dispute the transaction because they are busy!! The card that has arrived has the exact same 16 digit card number as the scammed one, the only sifference is the expiry date and the CVV. These few numbers are very easy to hack! When I keep contacting them again they are saying that they will connect me to the agent whenever they get free as they are very busy and they are not replying for a few days since then no matter how many times I am trying to contact them! I am surprised the government is still letting them to remain open! And when I tried to buy a phone from CEX they blocked my card completely despite of the fact that I have approved the transaction on mobile banking! They are acting like they are super safe but they are leaking information without your knowledge!
Reviewed on 20th April 2022Anonymous
Dreadful
HSBC is basically a fully automated bank. The low paid, off shored and inexperienced customer service employees they do have care as little as the algorithms running it. Avoid at all cosrs.
Reviewed on 6th April 2022Bobby Dazler
Worst customer service
After 20 years with HSBC as a Premier customer, I am refused a small loan. Worst customer service in the world. Now got the load elsewhere within minutes, I will be moving my account to another bank. their loss, if they can't treat loyal customers well, t Read more
After 20 years with HSBC as a Premier customer, I am refused a small loan. Worst customer service in the world. Now got the load elsewhere within minutes, I will be moving my account to another bank. their loss, if they can't treat loyal customers well, they will loose my custom! I would recommend avoid HSBC!!!!!!
Reviewed on 5th April 2022E B
Great app!
I love the HSBC bank app. It's so easy to use and has very good security features.
Reviewed on 4th April 2022Lydia Lillyinthesun Houghton
good bank
always looks after me and my money
Reviewed on 4th April 2022Artur Shafray
Online service good
Only bank online now and their online service is good.
Reviewed on 4th April 2022gden
no frills
Perfectly acceptable account, works well but nothing special about it. Nothing to say 'I must have one of those!'
Reviewed on 3rd April 2022Gummy
Great Bank
I have been with HSBC for 20 years and have never had any issues.
Reviewed on 3rd April 2022SlimeBozz
Good communication
Communication and useful resources
Reviewed on 1st April 2022ffioncurley@outlook.com
Agree terms of a loan then renage
After an agreement for a loan the money never went into my account having been assured that the funds would go in I purchased building materials and contractors for some work to be carried out ...the funds still didn't reach my account...I've now had to l Read more
After an agreement for a loan the money never went into my account having been assured that the funds would go in I purchased building materials and contractors for some work to be carried out ...the funds still didn't reach my account...I've now had to literally skint myself to pay what I owe ...stay clear of hsbc
Reviewed on 30th March 2022Neil TR
Since I was 14
I have been with HSBC for 26 years and cannot fault them!
Reviewed on 30th March 2022Emma
Great bank
Very good bank helps out with any enquiries or problems I have also with arranged overdraft has helped me clear debt and they are very understanding
Reviewed on 29th March 2022Paige Ann
Best bank overall
Especially to for salaried people, HSBC provides the best service and plans
Reviewed on 29th March 2022KK
Great and generous
My experience with HSBC has being amazing. They have excellent customer service, kind, generous and polite to customers. They are very innovative, especially with their mobile app and keep improving all the time. They have great banking offers and fast tr Read more
My experience with HSBC has being amazing. They have excellent customer service, kind, generous and polite to customers. They are very innovative, especially with their mobile app and keep improving all the time. They have great banking offers and fast transactions payments system.
Reviewed on 29th March 2022Peter Ernest Clement
easy online banking
the online banking is very easy to access
Reviewed on 27th March 2022Jerry Blue Smith
Not great- lacks basic features
The mobile app is lacking basic features down to removing payees - this is not possible and requires online banking. Some great staff in the branches though ( or at least the ones to at are still open ).
Reviewed on 26th March 2022Aaron
Easy to use and friendly
Staff are always friendly on the phone, easy to use online interface. No problems or delays with accounts or information requests.
Reviewed on 25th March 2022Michelle
Meh, good but not the best
App is fine, customer service are trying to help but not too informative like other banks
Reviewed on 24th March 2022Khaled Elhouity
Currently showing 20 of 885