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HSBC Bank Account Reviews

Ratings based on 308 reviews Last review 3 days ago

HSBC Bank Account reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC...

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HSBC Bank Account reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of HSBC Bank Account reviews. Together, we can make financial services work better for everyone.

5 101
4 96
3 44
2 29
1 38

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OK Current Account Rating
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Your Bank Account Reviews (308)

24th May 2017

Continued Terrible Service

No matter what i ask of them they never seem to be able to pull it...

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No matter what i ask of them they never seem to be able to pull it off.
Been asked twice if I wanted to upgrade account, accepted both times,was told it would be done in 5 working days. That was six months ago.
I've moved twice since 2014 they still have my old address on file despite asking them to change it three times.
When moving the first time asked the branch twice to send me my statements as they couldn't print them off for me in branch. Got them on the second time of asking.

2nd May 2017

Current account

I opened my current account back in 1998 when it was the former Midland bank. I have always received great customer service whenever I have had a problem (which is extremely rare). I have only encountered difficulties logging in online once back in...

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I opened my current account back in 1998 when it was the former Midland bank. I have always received great customer service whenever I have had a problem (which is extremely rare). I have only encountered difficulties logging in online once back in January 2016 when the system was offline over a couple of days. However, technical difficulties do occasionally happen and less so with HSBC when compared to other banks such as Natwest. I am happy with how the bank values me as a costumer and intend on banking with them for the foreseeable future.

20th April 2017

Easy to use

I can always rely on HSBC for a user friendly system (mobile and online banking). They don't really have the highest interest on savings... so I would recommend going for an ISA but I would definitely recommend them for opening a normal bank account!

31st March 2017

HSBC v Bitcoin

HSBC seem to reflect the dismal way that banks have conned us for years. Charging £12.50 per month to deal with standing orders, charging for business accounts. So many ways to con over the years'. When probate is over I will leave this ghastly crew ...

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HSBC seem to reflect the dismal way that banks have conned us for years. Charging £12.50 per month to deal with standing orders, charging for business accounts. So many ways to con over the years'. When probate is over I will leave this ghastly crew and begin a new life with Bitcoin and Spanish property. Good riddance.

2nd March 2017

Standard Bank Account, Poor Service

Been into branch and asked twice already to be moved onto a better account which I can actually get savings on to no avail. Also tried to order bank statements when moving house for mortgage which also never turned up after being told they couldn't...

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Been into branch and asked twice already to be moved onto a better account which I can actually get savings on to no avail. Also tried to order bank statements when moving house for mortgage which also never turned up after being told they couldn't print in branch. #MaxYourMoney

22nd February 2017

Service is awful, now leaving after 6 years

HSBC has been my bank for 6 years and it used to be great. However, I'm just fed up that over the last few years the wait time to speak to customer service on the phone is an average of 20 minutes, and they send you from department to department. The...

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HSBC has been my bank for 6 years and it used to be great. However, I'm just fed up that over the last few years the wait time to speak to customer service on the phone is an average of 20 minutes, and they send you from department to department. The online Live Chat functionality WAS great, until they started taking away the option to use it for important stuff like disputing fraudulent transactions. Customer service closing at 6pm Mon-Fri isn't good enough when I work full-time. Local branches have all closed so it's almost impossible to see an actual employee. I'm now leaving for Metro Bank, who I only hear and read good things about their service: Fast processes, branches open 7 days a week, 24/ hour UK based customer service, new cards printed on-site. This is the future. Goodbye HSBC.

12th February 2017

Solid banking for over 25 years

I walked into 'Midland Bank' in the mid 80's as a teenager and signed up to a current account. I have banked with them, and subesquently HSBC, all of my adult life and I have found no reason to change - and, from someone who regularly compares and...

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I walked into 'Midland Bank' in the mid 80's as a teenager and signed up to a current account. I have banked with them, and subesquently HSBC, all of my adult life and I have found no reason to change - and, from someone who regularly compares and moves to the best deal, whether energy, telephone or broadband, this is a big deal. I am now signed up as an Advanced account holder and am happy with their service.

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