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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

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3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

78% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1306)

DO NOT DEAL WITH THESE PEOPLE.

DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, applied for a new one, completely wasted my time and didnt approve me, thats the thanks you get!. Claire Mallinson is just as USELESS as your moronic Indian call centers I had to deal with. Reviewed on: 31st July 2025

Leaving HSBC after more than 40 Years

I have had an account with HSBC since I was a teenager and for over 40 years but I am closing my current, savings and shares accounts (including those for HSBCA). I have nearly £2 million in assets and applied for a credit card with just a small £1200 limit for payment protection for a planned holiday but this was refused after a saga lasting over two weeks and much frustration. I am semi-retired and therefore work part time so my self assessment tax returns only show £12k to £16k per annum. I have never had any unathourised debts and I have always made payments to everyone on time. The only way to get in touch is by calling and dealing with eejits who can barely speak English. Time after time, they kept asking me for tax overviews when they meant the full submission/calculation. On three occasions, I clarified this only to have the word overview used again. This experience has now damaged my credit score. There are plenty of online banks out there that give a much better service and at cheaper rates e.g. transferring money to Spain (Wise) or buying shares (HL). HSBC are behind the times and customers are being impacted. Good riddance to them! Reviewed on: 30th July 2025

Totally, Seriously Unhelpful

I havevan elderly housebound disabled relative who banks with HSBC. He cannot use the phone to ring out, so asked me if I could ring his bank and get them to put a new cheque book in the post to him. You would think that would be possible but 'The computer says No'. Totally unhelpful! Reviewed on: 24th July 2025

I feel my money is secure with HSBC with the use of...

I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved as is the number of actions available such as applying for new products. Some of the savings accounts have decent interest rates such as Regular Saver and Online Bonus Saver and there is a large range of investments available. On top of all that, their credit cards have a good range of offers. I find the online chat useful and can normally resolve any queries I have. Reviewed on: 5th July 2025

I made an application to HSBC UK and they asked for...

I made an application to HSBC UK and they asked for 3 years of address history and then went back 9 years, found on old debt and reported to Cifas that I committed a crime by not providing every address ive ever lived at in ny life from birth. Their position is, if they ask for 3 years of address history and you provide 3 years of history but had a debt from 12 years ago, youve commited a crime and intended to commit fraud, because they went and looked back further than what they asked for. Then when an adjudicator from the onbudsman office explained that they didnt follow their own terms and conditins, they ignored him from march to june. Causing my life to be on hold and me to go without an account. They purposely delayed things as long as possible because their only goal was to try and destroy my life; and they tried very hard. I would urge anyone reading this not to trust HSBC UK. My ombudsman decision can be read on the financial onbudsman service website under past cases upheld for july 2025. Im Mr. W, who was accused of commiting a crime by HSBC Uk for having a debt in the past. The debt was also literally a vodafone bill that was unpaid. Not a credit card or overdraft or anything banking related. Reviewed on: 20th June 2025

great HSBC app

Never had issues while using HSBC bank accounts. App is easy to use and use it for most activities. Reviewed on: 15th June 2025

My experience with HSBC account

Safe account ...excellent application....fast service...trust... Reviewed on: 13th June 2025

Prompt customer service with real people, including...

Prompt customer service with real people, including via chat, good Premier services and benefits Reviewed on: 12th June 2025

HSBC - easy and good customer service

I've always found HSBC very easy to use, and with good customer service. The new app especially is a big help. Reviewed on: 12th June 2025

Very professional service

Very professional service. Good customer service. Reviewed on: 12th June 2025

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