Smart Money People Logo

HSBC: Bank Account reviews

3.63
Based on 1,272 reviews, last reviewed 27th Mar 2025
867% increase in 5 star reviews
in the past 90 days
20% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
44%
See only 4 star reviews
24%
See only 3 star reviews
11%
See only 2 star reviews
6%
See only 1 star reviews
15%

Latest highest rating:

5

Excellence in Customer Engagement HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system. Over the y... Read more Reviewed on: 23rd March 2025
Richard O's avatar
Richard O

Latest lowest rating:

1

No UK call centre. No UK call centre. A long phone call and still no resolution. Reviewed on: 27th March 2025
Suz 's avatar
Suz

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can
...

Review HSBC: Bank Account now

Help others make smarter decisions by sharing your own experience. Write a review

HSBC Bank Account reviews (1272)

My son is a student and has an a with HSBC.

1
My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it has been sent but it never arrives. We have gone so far as to send him things through the post to make sure the postal system works and they arrived next day. What a terrible way to treat a young student away from home for the first time. He has spoken to several staff but they just don’t care. Luckily he has friends who can give h... Reviewed on: 27th November 2024

The app is mediocre at best.

3
The app is mediocre at best. If you value having a branch you can walk up to, HSBC may be for you. If you qualify for their Premier account, the travel insurance is worth it. Otherwise, there are much better alternatives on the market. Reviewed on: 25th November 2024

How nice of you to lie to someone with mental health.

1
How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental health as a joke? 100% on ignoring health conditions and 100% on lying to customers Reviewed on: 20th November 2024

One of worst bank, try opening bank account online 2...

1
One of worst bank, try opening bank account online 20june, got declined, open account with another bank, other bank after opening ACC contacted after 1 month we will be cancelling the account as cifas marker issued by HSBC. Upon enquiring to cifas , they issued letter and advised. I should contact HSBC. Contacted HSBC, they accepted the mistake and open the account and reassured cifas marker will be removed. I was issued with HSBC card and banking services. Then end of 23 Oct... Reviewed on: 28th October 2024

Good service and customer service is efficient

5
Good service and customer service is efficient Reviewed on: 11th October 2024

HSBC review

1
As soon as they manager HSBC saw my Israeli passport, they even cancelled online interview with me about opening a corporate account. They did not write a reason, citing their internal rules. The government should oblige banks to give real explanations for refusals to open accounts, so that the client can go to court with this refusal. Today, the rights of bank clients are not protected in any way. Reviewed on: 10th October 2024

Overall satisfied

4
Ok apart from telephone answering which can be long winded Reviewed on: 8th October 2024

Good bank

5
I have being a customer for more than 25 years with them Reviewed on: 8th October 2024

ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT...

1
ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT RISK! I have a business account with them and have banked with them for over 4 years, I have recently moved abroad, they have locked me out of my account twice, first time was easily unlocked within minutes, the second time - ive called up to do the same (answer my 2 security questions) but this was not possible, so after hours and hours of trying to find a solutions the only one was for me to fly home to go to the bank, but as... Reviewed on: 20th September 2024

Great Bank

5
I've been a valued customer for many years and they've always been very helpful and friendly. They try to resolve any issues as quickly as possible. Reviewed on: 10th September 2024

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products