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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Excellent reminder service

Will inform me of any direct debits coming up or due the next day, very helpful Reviewed on: 11th March 2025

Friendly staff helped my teen set up bank account

After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of staff we saw was incredible. He was very friendly and put my nervous teenager at ease to the extent that my teen was happily asking questions about everything he wanted to know about the account. The staff member walked my teen through the account step by step and gave us all the time we needed, we didn't feel rushed at all. Even my teen later commented on how helpful the staff member had been. The experience left me with a very satisfied, happy teen, who now had a bank account with money in it. Reviewed on: 6th March 2025

Very helpful staff & explain everything clearly

Very helpful staff & explain everything clearly Reviewed on: 3rd March 2025

LOVELY CURRENT ACCOUNT GOOD SERVICE AND FRIENDLY STA...

LOVELY CURRENT ACCOUNT GOOD SERVICE AND FRIENDLY STAFF ON SUPPORT, SUPER HIGHLY RECOMMENDED OVER OTHER BANKS Reviewed on: 2nd March 2025

I've been a valued customer for many years and they'...

I've been a valued customer for many years and they've always been very helpful and friendly. The customer service is excellent. Reviewed on: 2nd March 2025

Easy to use.

Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

Good customer service, user freindly app and online...

Good customer service, user freindly app and online service. Reviewed on: 1st March 2025

Outstanding brand offering great value

Outstanding brand offering great value Reviewed on: 1st March 2025

easy to use bank account.

Really enjoy how easy it is to use this bank account. Simple layout & good benefits. Reviewed on: 28th February 2025

Excellent support team .

Excellent support team ....high speed...very good experience Reviewed on: 28th February 2025

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