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HSBC: Bank account reviews

Name: Bank account
Rating: 3.9 (1380 reviews)

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3.90

Based on 1,380 reviews, last reviewed 19th May 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Never had any issue, always up to the mark. Never had any issue, always up to the mark. Excellent customer service and always reliable and helpful. Reviewed on: 19th May 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1380)

All banking services excellent and customer communic...

All banking services excellent and customer communication clear and productive. Staff in branch very approachable. Would recommend new customers to join the banking fraternity and enjoy the many excellent services on offer. Reviewed on: 23rd January 2026

I recently opened a new account for my son

I recently opened a new account for my son ,it was pretty easy no easy was kept in touch on everything. Very pleased been with hsbc since I was 17 and im now 42. Reviewed on: 22nd January 2026

excellent customer support

HSBC have always provided excellent customer support and are always innovating and moving with the times. Reviewed on: 22nd January 2026

HSBC customer service lines

Knowledgeable friendly staff get you sorted in a timely manner but the start automated menu needs updating to make it easier to navigate some time takes a couple mins b4 speaking to a person Reviewed on: 22nd January 2026

Always good advice combined with a good app for all...

Always good advice combined with a good app for all your transactions and keeping a close view of all your accounts . Also very good linked savings accounts Reviewed on: 22nd January 2026

Always had good experiences

Always had good experiences resolving any issues in branch. Staff helpful and sort any issues out. Reviewed on: 22nd January 2026

Easy for home & away .

Bank was easy to open, the global money exchange option is great and I like the user interface Reviewed on: 22nd January 2026

Good behavior from staffs and great value for money

Good behavior from staffs and great value for money Reviewed on: 22nd January 2026

I have been with HSBC for years

I have been with HSBC for years, customer service has always been helpful and the app is simple and straightforward. Reviewed on: 22nd January 2026

I love baking with HSBC.

I love baking with HSBC. They offer the right account to me. Reviewed on: 22nd January 2026

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