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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

21% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

No reward for loyalty

Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay with my current account. Reviewed on: 16th April 2026

Great bank!

I've had a current account with HSBC since 2003. I can't fault them. I've also got a 5 year mortgage with them. They offer a consistent, and high quality service. Reviewed on: 16th April 2026

Messages when direct debits are due

Excellent app, let's you know when money is due or overdraft reached Reviewed on: 16th April 2026

annoying.

Awful. Not 1 English speaking person. Cant understand and vice versa Reviewed on: 14th April 2026

Always great service

Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Never had a problem with HSBC

Never had a problem with HSBC, and when there has been a glitch they have dealt with it quickly Reviewed on: 25th March 2026

You know where you are with First Direct

You know where you are with First Direct it is the best of all 5 companies I bank with! Reviewed on: 25th March 2026

Very friendly staff, very helpful

Very friendly staff, very helpful. Reviewed on: 25th March 2026

HSBC review 25-03-2026

I find HSBC to be unhelpful when i visit the branch. The other banks i bank with are much more helpful, but HSBC just dont seem to want to help. Reviewed on: 25th March 2026

Online banking is seamless and easy to navigate.

Online banking is seamless and easy to navigate. Paying in cheques, simple and easy to use. Accounts all laid out clearly on home page. Doesn’t try to sell me products. I love the option to hide my regular saver from view if I want so that I’m not tempted to dip into it, that’s a great idea! Never had to use customer service as service has been faultless. Texts if I use my overdraft, notifications for withdrawals and deposits, keeps me in control of my finances. Reviewed on: 24th March 2026

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