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S M

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Review of the HSBC, Bank account:

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Disgusting customer service

I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation, no timeline, no communication. During this time I have visited my local branch 6 times, called repeatedly, and contacted HSBC via live chat on multiple occasions — all while on probation at work, putting my job at risk every time I have had to step away to chase this up. On one of my branch visits I was spoken to rudely by staff and I have this recorded. I have raised a formal complaint, referred my case to the Financial Ombudsman Service, and contacted my local MP — and still nothing has been resolved. Today on live chat I was told by one agent that they could send a request to the review team to temporarily release my funds. Minutes later a different agent told me they could not help — and instead referred me to a food bank. I have thousands of pounds sitting in my own HSBC account and I was pointed towards the Trussell Trust. This is one of the most insulting and disgraceful things I have ever experienced from a bank. HSBC has failed me at every single level — branch, telephone, and chat. The left hand does not know what the right hand is doing and real customers are suffering as a result. I would urge anyone considering HSBC to think very carefully. When you need them most they will leave you with nothing and refer you to a food bank. Reviewed on: 6th May 2026

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