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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1272 reviews)

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3.64

Based on 1,272 reviews, last reviewed 27th Mar 2025

867% increase in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Excellence in Customer Engagement HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system. Over the y... Read more Reviewed on: 23rd March 2025

Latest lowest rating:

1

No UK call centre. No UK call centre. A long phone call and still no resolution. Reviewed on: 27th March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1272)

does what i need.

does what i need Reviewed on: 28th February 2025

Great account, good intereset on savings, quick upda...

Great account, good intereset on savings, quick updates on app Reviewed on: 28th February 2025

A solid and reputable international bank

Hsbc has been my bank for over 17 years and they offered me assistance regarding money matters over the years. They have affordable insurance aspects that I am able to use whenever it suits me. They are easy to speak with and easy to contact. They agents are very helpful and gives you easy instructions to follow when you need guidance. When you speak on an agent on the phone, they are not judgemental with your circumstances. Hence I recommended the bank to my cousins who just arrived in UK, and we will still be able to access HSBC bank services in our birth country or any major cities around the world. Even my daughter started banking with HSBC since she was in secondary school and was doing her own transactions online. That is how easy it is to navigate the mobile banking app. Reviewed on: 28th February 2025

I had a very poor experience with HSBC, when I becam...

I had a very poor experience with HSBC, when I became victim of a fraud and reported this. I was passed from departments to departments over 6 months to receive a threatening final decision letter informing me if I escalate myconcerns further I will be restricted from access to financial services across UK. Reviewed on: 28th February 2025

Bank account

Call centre calls answered promptly and Livechat when any queries on new products Reviewed on: 27th February 2025

Basic bank account possible for non residents !

Basic bank account possible for non residents ! Reviewed on: 27th February 2025

Thanks and recommendation

Easy and convenient via mobile app Reviewed on: 27th February 2025

Impersonal service

Did not listen or understand my position Reviewed on: 26th February 2025

Lifelong customer, very good experience throughout.

Lifelong customer, very good experience throughout. Reviewed on: 26th February 2025

a satisfactory current account

It is one of a few banks where you can talk to someone where I live - eventhough it is more difficult than years ago Reviewed on: 26th February 2025

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