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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.65

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Good bank, Friendly staff.

Good bank, Friendly staff. I am with HSBC since 2007. I ahve also my business account. No problems so far. Reviewed on: 4th April 2025

Honest Bank Surely Cares is HSBC

I have banked with HSBC for a long time and I have had other bank accounts with other banks but for everyday banking hsbc is best . Service is great and the app is excellent. Support always available if you need it . Reviewed on: 2nd April 2025

Nothing too much trouble at HSBC Liverpool

I had to do a money transfer to Tenerife. Bank clerk most helpful and assisted me in doing so and also arranged a global money card to be ordered for next trip. Reviewed on: 2nd April 2025

Experience

When I went to handle business, the staff were very considerate and the service was excellent. Moreover, there were staff from different countries, and they could speak the corresponding native language according to the customers they served. Reviewed on: 2nd April 2025

Been with hsbc for many years.

Been with hsbc for many years. They provide adequate current accounts although their mortgage rates could be better Reviewed on: 2nd April 2025

Very good team.

Very good team...excellent support...fast ...excellent app. Reviewed on: 2nd April 2025

Easy to transfer money and good exchange rates

Easy to transfer money and good exchange rates Reviewed on: 2nd April 2025

Been with HSBC nearly ten years.

Been with HSBC nearly ten years. I've consistently griped about the levels of security they have, but when I am not dealing with it I am thankful for it. Reviewed on: 2nd April 2025

Always a good experience.

Always a good effient experience. Staff are always helpful. Reviewed on: 2nd April 2025

Check and confirm everything

Generally ok, but had a negative experience when getting my mortgage. Was told to sign up for an account with a monthly fee and it would reduce the mortgage payment. That sounded good. Agreed. Made payments. Later had chance to review all the finance while sorting out house and wondered where the discount was. Went in to find out and was told no discount. Complained and was basically told tough, not getting monthly payments refunded, can't prove it was misrepresented. Reviewed on: 2nd April 2025

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