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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1352)

I have been with HSBC for years

I have been with HSBC for years, customer service has always been helpful and the app is simple and straightforward. Reviewed on: 22nd January 2026

I love baking with HSBC.

I love baking with HSBC. They offer the right account to me. Reviewed on: 22nd January 2026

Generally middle of the road,and little recognition...

Generally middle of the road,and little recognition for customers of over 50 yrars Reviewed on: 22nd January 2026

Great experience and passion good stuff

Great experience and passion good stuff Reviewed on: 22nd January 2026

Good bank, been with them for many years, wouldn’t c...

Good bank, been with them for many years, wouldn’t change to a different one. Reviewed on: 22nd January 2026

Brilliant client service

Fantastic service went out of their way to assist Reviewed on: 22nd January 2026

romance scam ignored, no investigation, no empathy

I am writing this review to warn others after an extremely distressing experience with HSBC following a confirmed long-term romance scam involving my family. Over several years my mother was emotionally manipulated and deceived by an individual who built what she believed was a genuine relationship. The scam involved repeated small payments and later escalated into larger payments based on fabricated stories, including a completely false UK visa claim. This was formally confirmed as a romance scam by Action Fraud, and a local police constable also confirmed with Immigration that no visa application had ever been made. Two other FCA-regulated financial institutions reviewed the exact same circumstances and issued full refunds after considering the evidence and vulnerability involved. HSBC refused outright. What is most concerning is how HSBC handled the situation. They only took a verbal complaint and never requested any supporting evidence, screenshots, or documentation, despite being told about: Action Fraud’s confirmation of romance scam Police verification that the visa story was fraudulent The prolonged emotional grooming and manipulation My mother’s serious health conditions and vulnerability The clear financial pattern linked to the same scammer During my most recent call I was discouraged from raising another complaint and told that it “wouldn’t change anything.” This felt dismissive and showed no understanding of the seriousness of romance fraud or its emotional impact. Even more upsetting, in December I disclosed my own disabilities and health issues and was promised a call from HSBC’s welfare / vulnerable customer team. That call never happened. For a bank to acknowledge vulnerability and then completely fail to follow through on promised support is extremely disappointing and unacceptable. Romance scams are devastating. The financial loss is only one part — the emotional harm and lack of closure are ongoing. My mother is still struggling daily to process that what she believed was real was actually exploitation, and the way HSBC handled this added further stress to an already traumatic situation. Banks may have policies, but vulnerable fraud victims deserve proper investigation, empathy and care. Based on my experience, HSBC provided none of these. I hope HSBC seriously reflects on how they treat customers facing complex scam situations, because this experience has been deeply upsetting and entirely lacking in compassion. Reviewed on: 19th January 2026

Good everyday account.

Good everyday account. User-friendly app and good in-branch functionalities and support. The email communication is also good as not spamming unnecessarily. Reviewed on: 12th January 2026

Worst customer service ever experienced,

Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

Good communication and helpful customer service

Good communication and helpful customer service Reviewed on: 19th November 2025

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