Our Smart Money People 360° Rating
Your Fixed Rate Saver Bond Reviews (10)
HSBC- SPINNING LIES SINCE 1865
I am currently waiting for them to review the validity of a default that appeared on my account, but it took about 8 phone calls to independent legal advisors to find a method of contacting the correct department, as anyone I called at HSBC would...
Read more I am currently waiting for them to review the validity of a default that appeared on my account, but it took about 8 phone calls to independent legal advisors to find a method of contacting the correct department, as anyone I called at HSBC would outright refuse to give me the information that it is my right to receive... AFTER 15 YEARS I HAVE COME TO EXPECT NOTHING LESS FROM HSBC
They will attempt to manipulate you and discourage you from gaining any information from them, in almost every scenario you could imagine.
I recommend anyone having issues they deem legally dubious to go straight to the FCA or Financial Ombudsman for advice on how to communicate with them regarding the issue.
As I wait for HSBC to form some ebb of moral compass and respond to me , my offer on my first home and my mortgage has fallen through...
*AVOID* *AVOID* *AVOID*
#mindblown
#customerdisservice
#ruininglivessince1865
Good Service
I've never had any problems with HSBC. When moving houses they transferred the details swiftly. They were one of the early banks which had a decent app where I can control all of my finances...
Read more I've never had any problems with HSBC. When moving houses they transferred the details swiftly. They were one of the early banks which had a decent app where I can control all of my finances from.
The app is updated quite often and its very easy to use.
Since downloading the app a couple of years ago, I've rarely logged in to my account from my pc as I can do all I need from the app.
Would recommend.
HSBC Savings
Excellent service, reliable company. I have never had any issues.
Credit were Credit is due... excuse the pun
On Sunday night I noticed £350 taken from my account I was horrified.I called them straight away.It took 2 min to answer first call and about 5 min to be put through to the right team.I was told someone would call me back but decided to call them ...
Read more On Sunday night I noticed £350 taken from my account I was horrified.I called them straight away.It took 2 min to answer first call and about 5 min to be put through to the right team.I was told someone would call me back but decided to call them yesterday from my local bank.Waited about 7 min for someone to answer then a wait of about 15 min for him to sort something.Today at 6 in morn my £350 was back in my account has not even taken 3 days
Thank you to all at the call centre for being so kind and sorting it so quickly for me.Well done to you all and much appreciated.
HSBC Savings
I am a long-term customer of HSBC and always do my banking face-to-face, used to only a small branch which has excellent customer service. I was quite apprehensive to be notified that my local branch was closing however I have found the transfer of...
Read moreI am a long-term customer of HSBC and always do my banking face-to-face, used to only a small branch which has excellent customer service. I was quite apprehensive to be notified that my local branch was closing however I have found the transfer of my accounts to the next nearest branch have all happened smoothly. In fact several of the staff I am familiar with have also transferred so (apart from having to travel almost twice as far) the excellent service has continued. I had a review meeting in my new branch to discuss my updated requirements and was pleased with the solutions offered.
Hard to access advice
I would appreciate less automated contact and more of a personalised experience. I found it difficult to find advice on what savings account would be best suited to my circumstances, and the website isn't as easy to navigate and compare accounts as...
Read moreI would appreciate less automated contact and more of a personalised experience. I found it difficult to find advice on what savings account would be best suited to my circumstances, and the website isn't as easy to navigate and compare accounts as those of other banks I've used.
