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HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 3.01 (80 reviews)

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3.08

Based on 80 reviews, last reviewed 3rd Mar 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

13%

10%

34%

Latest highest rating:

5

I like HSBC, it is a great bank I like HSBC, it is a great bank - all my dealings with them have super smooth! Reviewed on: 3rd March 2025

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Premier Bank Account reviews (80)

I like HSBC, it is a great bank

I like HSBC, it is a great bank - all my dealings with them have super smooth! Reviewed on: 3rd March 2025

Very good experience opening account in the HSBC loc...

Very good experience opening account in the HSBC local branch with friendly staff who answered all our questions, particularly about joint account and the travel insurance benefit and the heath benefits such as the free blood test and free physio Reviewed on: 3rd March 2025

Good range of Premier benefits, friendly professional

Good range of Premier benefits, friendly and professional customer contact and relationship manager Reviewed on: 28th February 2025

All under one roof

I do all of my banking as well as my mortgage with HSBC as the service is excellent and the mobile banking app very easy to use as well as secure. The benefits of the Premier Account including travel insurance, HSBC Health and access to excellent loan rates makes it a great account to be a part of. Reviewed on: 26th February 2025

I am a premier account holder but turning 75 hardly...

I am a premier account holder but turning 75 hardly gives you any benefits and they are about to change the goal posts by requiring at least £100k in your account. Reviewed on: 26th February 2025

HSBC Premier T&C Changes detrimental to customers

HSBC has recently announced that it will be amending the eligibility criteria for the Premier account, from income or savings of £50k to £100k. The FSCS compensation limit is £85k. This means that if HSBC goes bust and you have £100k of investments, only £85k is guaranteed to be returned. For people that may need to take a career break that means that you have to have £100k invested if you want to retain the account, but why is HSBC asking customers to take this risk. Why is the investment not capped at £85k. I think HSBC should reconsider the Premier criteria. Reviewed on: 16th January 2025

Ridiculous time to replace a credit card.

We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it arrives in the next post it will be 11 days, hardly a premiere service. Credit cards from other providers arrived after three and four days. Reviewed on: 7th July 2024

Premier account customers are treated appallingly

Although I have a monthly salary after tax of £11k and £50k in savings with HSBC they reduced my overdraft and asked me to re-apply to have it increased by £1.25k back to £5k. I rarely use my overdraft and have been with them for 30 years. I am now moving my business Reviewed on: 4th May 2024

good and esay access, no big issue so far

good and esay access, no big issue so far Reviewed on: 12th April 2024

Best customer service

As a premier customer for many years I cannot live without its services! I have lived in many counties and it was so easy to set up global account in each of them. I have access to 24hr support and have been helped out of tricky situations by their excellent team! I have been an HSBC customer for decades and as I travel lots I always feel safe knowing the premier team are there to help. Reviewed on: 4th April 2024

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