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Harry Bratley

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Review of the Kent Reliance, Bonds:

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Offered me a lower renewal rate than they offered on their website

Wrote to me about the maturity of my 1 year Fixed Rate Bond and offered me a renewal at 4.0%. When I checked the Kent Reliance website, they had a better rate at 4.45%. I E Mailed them to ask why they were not offering me the higher rate on their website. My husband received a call from their customer service department to advise that they would honour the new higher rate, but as the Bond was in my name, I would have to call them back. Impossible to get through to them on the 'phone, so I E Mailed them, messaged them and even wrote them a letter to confirm that I only wanted to renew if they would honour the new 4.45% rate. All these communications were completely ignored and Kent Reliance renewed at only 4.0%, completely ignoring my instructions! Unless they honour the promised higher rate, then I will invoke my 14 day cooling off period and insist that they refund the whole of my money. Not impressed with this company at all! Ann Bratley Reviewed on: 30th October 2022

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