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Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Avoid at all costs!!

reviews IBS As it says on the title, avoid IBS! Having had a mortgage with the society for close to 5 years, they have outrageously high early repayment charges( much higher than any other lender). Poor customer service, no customer loyalty. Archaic in lending- no opportunity to speak with someone at any senior level, if you request a call back with senior management they will forward messages on. Highly judgemental organisation that needs to move to the 21st century. So pleased to have left them and have always advised family and friends to AVOID! Reviewed on: 16th August 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review of our mortgages. We are sorry to read you have been unhappy with our service and in particular our Early Repayment Charge. All of the fees and charges relating to our mortgages are displayed upfront and listed in the individual ESIS document, so we are sorry that you feel unhappy with those charged on redemption of your mortgage. In relation to your comment about being unable to speak with a member of our senior management team we apologise for not being able to meet this request – we will take this feedback on board and are committed to improving service standards for our members. Once again thank you for your feedback and we apologise we did not meet your expectations. Response date: 24th August 2021

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