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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

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4.64
Based on 126 reviews, last reviewed 9th Feb 2026
150% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Renewing my Buy to Let mortgage We've had a Buy to Let mortgage with Suffolk Building Society for some years now. I've just renewed on the phone today with a lovely lady called Maria... Read more Reviewed on: 9th February 2026
Danielle T's avatar
Danielle T

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025
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Simon
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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (126)

Helpful, professional and a good mortgage deal

5
It is very easy to contact Ipswich Building society and to speak to an advisor. I received good advice and I am very happy with my mortgage. Everything was set up with the minimum of fuss. Reviewed on: 15th July 2021
Verified Member's avatar
Verified Member

Got there in the end

2
Overall our experience wasn't a possitive one. From a Feb 2021 engagement we ended up with a July 2021 completion. Whilst I was always able to contact the IBS team, I had to work hard to chase these communications/milestones and never felt an urgency to IBS driving these outcomes. Every time a response was made to IBS, it was subjected to a 10 working day turnaround time; this increased to 12 days towards the end of our processing. This heavily impacted the overall timetable significantly. As a self build mortgage, our engagement continues. We will draw down funds against our build milestones so this has to be an effective and timely process. Thus far, it hasn't. I find myself having to think 6 weeks ahead from the imperative date of stage funds reciept to work back factoring in IBS lead times and any additional lead time associated to instructing a revaluation of the property. This shouldn't be the norm; I've created a workaround. I understand very well the impact of remote working over the past 16 months. I understand how this can impact on day to day processes but I could not tell my Customers that their requests are sublect to a 2+ week delay. Are further resource is needed to meet your demand?. It cannot be purely attributed to the pandemic therefore perhaps internal procedures or a triage function is required to route work to the right teams at the right time. Reviewed on: 14th July 2021
Verified Member's avatar
Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for providing your feedback which is greatly appreciated and has been passed on to the relevant departments at the Society. I’m sorry that your application wasn’t processed efficiently and for the amount of time it has taken to get through to completion. We have recently received unprecedented application volumes due partly to the stamp duty deadline and unfortunately as a result, our usual service standards slipped below the level we aim to provide our customers with. The Society are committed to making improvements to ensure that this doesn’t happen again, as a result we have made investment within our underwriting department with further staff resource now in place and a significant IT system upgrade in the works. Thank you once again for your feedback and I wish you well with your self build project. Response date: 26th July 2021
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Suffolk Building Society, formerly Ipswich Building Society

Mortgage

4
You had to find a lot of paperwork, funny how we passed the credit check, but failed the ID check as we didn't have enough check points, like loans, debts, credit cards, HP's. And the time limit on the Mortgage was very tight to the move date, which was brought forward to accommodate the application expiry date. (Maybe we applied too early, but it was after we sold and the chain was complete). Reviewed on: 14th July 2021
Verified Member's avatar
Verified Member

Oldies can get mortgages

5
Needed a few more pennies and so who else but Ipswich Building Society. Reviewed on: 20th April 2021
Verified Member's avatar
Verified Member

Helpful and efficient

5
Ipswich Building Society explained the process very clearly at each stage. My mortgage consultant was extremely helpful and efficient, she responded to my questions and queries very promptly and in general the process went very smoothly. Reviewed on: 20th April 2021
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Broker Feedback

My requirement fully met and staff knowledgeable

4
We got there in the end but some delays due to Covid and valuation delays Reviewed on: 31st March 2021
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Verified Member

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