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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (149 reviews)

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4.74

Based on 149 reviews, last reviewed 3rd Oct 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Amazing customer support My mortgage advisor remained the same throughout the process and was always aware of the status of my application without ever having to revisit previ... Read more Reviewed on: 3rd October 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Suffolk Building Society offer mortgages for many circumstances including first time buyers, remortgages, later life and renovation projects.

You can also apply for a Suffolk Building Society mortgage if you’re an expat with a residential or buy to let property in England or Wales.

Suffolk Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (149)

Amazing efficient service

Staff are accessible and person centred and their exceptional customer care make money issues a joy not a headache to manage x Reviewed on: 14th March 2022

Great service when getting a mortgage offer

Great service when getting a mortgage offer Reviewed on: 14th March 2022

Excellent Service

From start to finish mortgage application seamless. Everything easy and staff polite and efficient. Wouldn't hesitate to highly recommend Reviewed on: 11th March 2022

Extremely helpful and efficient

Having moved to Austria for a few years and rented out our house we needed an ex pat landlord mortgage. Despite the claims of several providers many could not help us or not without unreasonable conditions. But the Suffolk Building Society did! The process was straightforward and staff were and are always very helpful! Reviewed on: 26th February 2022

Amazing service with friendly staff

I have been with the Suffolk building society for four years and they are always there to help with what ever you need. Lovely people Reviewed on: 12th February 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your review, we are so glad you like our service, and our people are definitely what make us. Response date: 15th February 2022

Great personal service

How refreshing to speak to real people who have the time and knowledge to deal with your application in a personal and professional manner. A real change from the "Dial 1 for this and 2 for that" and being stuck in a loop like you get at so many places these days. Please don't change - this is a rare commodity in today's world. As a local building society you feel they are working for the benefit of their members (upholding the original mission of building societies). Reviewed on: 10th February 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your fantastic review. We are really glad that you like the personal nature of our service and we absolutely are always working for the benefit of our members. Response date: 15th February 2022

So helpful!!

We needed an expat landlord mortgage and the Suffolk Building Society were one of the few providers that could help us! The process was straightforward and the staff were really helpful! Reviewed on: 30th January 2022

Good Choice

Good quick friendly service, good with advice Reviewed on: 27th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your review, we're so delighted that you find our service friendly and useful. Response date: 15th February 2022

Underwriting with care

Suffolk Building Society offer a manual underwriting process that ensures each and every case that is received is worked through by a person, not a machine. This gives the borrower the best chance at being able to get the offer that they want, taking their personal circumstances into account. The personal touch goes a long way Reviewed on: 27th January 2022

Great company

A joy to deal with ,very friendly staff, Reviewed on: 27th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We are absolutely thrilled that you are enjoying such a positive experience when dealing with staff. That's just the way we like it! Response date: 15th February 2022

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